Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Laithwaites
Wine People Customer Service, PO Box 665
2012 Strawberry Hills
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Laithwaites service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
How to Cancel Laithwaites: Easy Method
What is Laithwaites
Laithwaites operates a retail and subscription wine business under Wine People Pty Ltd offering one-off orders, recurring wine plans and a paid membership that delivers pricing and delivery benefits. The site markets case-by-case wine plans with recurring deliveries and an "Unlimited" membership that provides free delivery and member pricing; published membership fees include A$39.99 per year or A$3.99 per month as representative options. The provider’s terms describe recurring wine plans with scheduled case deliveries and a quality guarantee that covers faulty bottles and refund/replacement outcomes.
Customer experiences with cancellation
What users report
Public reviews and feedback from customers describe a mixed experience when it comes to subscription management and terminating recurring services. Several reviews on consumer platforms report unexpected or continued charges after an apparent cancellation, followed by difficulty obtaining a timely refund. Positive reports emphasise replacement or refund of faulty bottles and satisfaction with member pricing when membership is active.
Recurring issues and practical takeaways
Users frequently highlight four practical themes: timing disputes tied to notification windows for upcoming cases; conflicts about fees tied to membership renewal cycles; requests for evidence when a refund is sought for bottle quality; and variable resolution times from the supplier. These points indicate that the most important risk drivers are timing (when the charge posts versus when a cancellation is registered) and evidence (order numbers, card statements, photos, tasting notes).
How cancellations typically work for Laithwaites subscriptions
Framework: Laithwaites’ contractual terms differentiate membership products (Unlimited) and wine plans (recurring case deliveries). Wine plans are described as periodic deliveries (the terms reference scheduled cases and the opportunity to miss a case or cancel), while membership is subject to an annual cycle and automatic renewals unless ended under the membership rules. The terms explicitly retain the company’s right to retain membership fees in certain termination circumstances.
Notice periods and billing cycles: The provider operates on identifiable billing cycles for both memberships and wine plan cases. Members are billed according to the membership period chosen (monthly or yearly) and wine plans are billed ahead of dispatch for each scheduled case. The exact cutoff date that binds an upcoming shipment or renewal is a contract term and therefore central to whether a charge can be stopped before a billing event.
Proration and refunds: Laithwaites’ terms distinguish refunds for faulty goods and change-of-mind. The terms provide for replacement or refund where a bottle is faulty and specify a 14-calendar-day window for cancelling an order received and requesting collection and reimbursement, subject to valuation reductions if goods are opened or used. Refunds are processed using the original payment method. For membership fees, the terms reserve specific rights (for example, retaining the membership fee in defined termination scenarios).
Cooling-off and change-of-mind: For goods delivered, Laithwaites’ terms grant a 14-calendar-day right to cancel an order after receipt with obligations on collection and refund. Note: statutory consumer guarantees operate in addition to contractual terms; remedies for faulty goods are not strictly time-limited under the Australian Consumer Law where a major failure exists. Consumers dealing with Laithwaites should therefore consider both the contractual 14-day change-of-mind provision and the ACL remedies for faulty goods.
Disputes, chargebacks and legal remedies
Contractual remedies and statutory rights are separate pathways. Contract terms set out what Laithwaites will do within its policies (for example, replacement or refund for faulty bottles). The Australian Consumer Law provides independent guarantees which cannot be excluded by contract and can require repair, replacement or refund depending on the severity of the failure. Consequently, if a merchant policy does not deliver an ACL remedy, statutory rights remain available.
Chargebacks and bank disputes: If unauthorised or recurring charges continue after a consumer has taken steps to stop the subscription under the contract, a payer may explore a payment dispute with their card issuer or financial institution. Banks and card schemes have time limits and procedural rules for disputes; therefore, preserve transaction records and act promptly. Chargeback is an alternative commercial remedy but it does not replace statutory consumer-law remedies.
Documentation checklist
- Order identifiers: order numbers, case references and subscription identifiers.
- Transaction evidence: card statements, bank records showing the disputed charges.
- Terms and conditions: a copy or screenshot of the versions applicable at purchase/renewal dates.
- Quality evidence: photographs, tasting notes, bottle identifiers and storage details for quality claims.
- Correspondence log: dates, summaries and outcomes of any communications with the supplier or their agents.
- Statutory reference notes: extracts or links to consumer guarantees information relied upon in a claim.
Subscription plans and pricing
| Plan | Typical features | Representative pricing (AUD) |
|---|---|---|
| Unlimited membership | Member pricing, free delivery for membership period, access to exclusive offers | A$39.99/year or A$3.99/month (published representative fees). |
| Wine plan (recurring case) | Scheduled case deliveries, introductory offers possible, card charged for future cases | Varies by case contents - introductory discounts common; ongoing case price: Varies. |
| One-off orders | Single case or bottle purchase, no recurring billing unless enrolled into a plan | Varies by product and promotions. |
Plan comparison and practical implications
| Aspect | Wine plan | Unlimited membership |
|---|---|---|
| Billing cadence | Per case, scheduled (frequency stated in plan terms). | Monthly or annual membership renewal. |
| Refund approach for faulty goods | Replacement or refund subject to quality guarantee and evidence. | Same quality remedies apply for goods purchased under membership pricing. |
| Cancellation effect | Cancelling a plan affects future cases; cutoff dates in notifications determine whether a case will still be dispatched and charged. | Membership cancellation affects renewal; terms may allow retention of fees in specific termination scenarios. |
Practical risks and common pitfalls specific to Laithwaites
Timing mismatch: recurring complaints focus on the interval between a consumer action and the supplier's billing/dispatch cutoff. If a billing event posts before the consumer's instruction is processed under the contract, the charge and dispatch may proceed. Consequently, the key risk is the alignment of notification windows and the merchant’s processing timetable.
Evidence expectations for quality claims: the provider’s quality guarantee explicitly contemplates the supplier may ask for evidence and may collect goods. When a refund is sought for a faulty bottle, the company reserves the right to request inspection or proof. Keep contemporaneous evidence to support any claim about product condition.
Membership fee retention clause: the terms reserve the right to retain membership fees in specified scenarios where membership is terminated by the supplier for reasons such as breach or ineligibility. This contractual language affects whether a pro rata refund for membership fees will be available in every instance. Examine the applicable term version that governed the subscription at the time of purchase.
Short note on consumer law and your rights with Laithwaites
The Australian Consumer Law provides consumer guarantees for goods supplied by Laithwaites that cannot be excluded by contract. Remedies may include repair, replacement or refund depending on the seriousness of the failure. Where the supplier’s published policy offers additional protections (for example, a 14-day change-of-mind allowance), those operate alongside ACL rights but cannot reduce statutory entitlements. For more detail on guarantees and remedies see official consumer guidance.
Address
- Address: Wine People Customer Service, PO Box 665, Strawberry Hills NSW 2012
What to do after cancelling Laithwaites
Monitor your account and payment statements for at least two billing cycles after cancellation to confirm that recurring charges have ceased. Retain the documentation checklist items and reconcile card statements against the dates of scheduled case notifications and membership renewal dates.
If an expected refund does not arrive within the timeframe stated in the terms, escalate by invoking the statutory remedies under the Australian Consumer Law and consider lodging a formal complaint with a consumer protection authority or the payments dispute route at your financial institution. Keep a clear timeline and copies of the contractual terms that applied at the time of purchase.
If a supply or billing practice appears to misrepresent your statutory rights, you may report conduct to the relevant regulator. When contemplating a dispute, be precise about dates, amounts and the remedy sought; this reduces delay and supports a legally coherent claim.