Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Livegood
PO Box 372
4069 Kenmore
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Livegood service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Livegood: Complete Guide
What is Livegood
Livegood is a wellness and membership business that sells nutritional and personal-care products and offers a paid membership that provides access to wholesale pricing and affiliate-style earning opportunities. The company lists a recurring monthly membership and an annual membership, with the site promoting product discounts and member-only pricing as the primary benefits.
The official membership page shows a monthly membership at $9.95 and an annual membership at $99.95; these figures appear on the global site and are commonly referenced in user reports. These published prices are presented on the provider’s membership page and have been converted here to approximate AUD values for budgeting and comparison.
How Livegood subscriptions are structured and billed
Livegood offers at least two core membership options: a recurring monthly membership and a single annual charge for a 12-month membership. The monthly plan renews each billing cycle and the annual plan is charged once per year per the provider’s published membership table.
From a financial perspective, the effective annual cost, billing frequency and the provider’s handling of separate product orders versus membership charges are important. Reports indicate that product orders and membership billing can be treated as separate transactions, which has implications for post-cancellation charges and refunds.
| Plan | Official site price | Approx A$ price (mid-market) | Notes |
|---|---|---|---|
| Monthly membership | $9.95 | A$14.93 (approx) | Recurring monthly billing; advertised as cancellable anytime. Conversion based on a mid-market USD-AUD rate. |
| Annual membership | $99.95 | A$149.92 (approx) | One-off yearly charge; marketed as lower cost per month versus monthly option. Savings claim on site varies with currency rounding. |
Customer experience and cancellation feedback
What users report
Public reviews and consumer threads show a mix of positive product feedback and frequent operational complaints related to orders, refunds and membership handling. Positive comments focus on product quality and perceived value. Negative entries repeatedly mention delivery failures, delays in refunds, and confusion about recurring shipments tied to membership.
Several reviewers state that membership charges and product shipments were managed as distinct processes, and that cancelling the membership did not always stop subsequent product shipments or recurring product charges. Some reviewers reported needing to pursue bank chargebacks to recover funds when refunds were delayed or not issued. Specific user quotes include descriptions of undelivered items and frustration with support responsiveness.
Recurring issues and practical takeaways
Recurring issues identified by reviewers that have clear financial impact include: orders appearing after membership cancellation, refunds taking long periods to process, and accounts being deactivated in disputed situations. These patterns matter because they affect cash flow and budgeting.
From an advisory perspective: monitor bank or card statements closely after any change to membership status, reconcile shipments and membership billing separately, and factor possible delays in refunds into short-term cash planning. Consider documenting each transaction and timeline as evidence should a dispute be necessary.
How cancellations typically affect billing, proration and refunds for Livegood
Billing cycles: monthly memberships are charged on a repeating cycle; annual memberships are charged once per year. Proration and refund handling depend on the provider’s stated policy and how the charge was processed. The official page advertises cancellable memberships but does not guarantee uniform proration rules across different payment processors or marketplaces.
Cooling-off and consumer guarantees: Australian consumer protection law provides guarantees for goods and services and limits businesses from contract terms that attempt to remove those guarantees. If a product or service is faulty or not delivered, a consumer may be entitled to a remedy under consumer law. This applies to purchases from providers operating in or to customers in the local market, regardless of the provider’s internal terms.
Refund timeliness: reviewer data shows variable refund times; some customers reported prompt refunds while others reported long delays that led them to use card issuer dispute mechanisms. Expect processing delays and keep a timeline.
| Financial variable | Monthly plan (approx) | Annual plan (approx) |
|---|---|---|
| Published price | A$14.93/month (approx) | A$149.92/year (approx) |
| Effective yearly cost | A$179.16/year (approx) | A$149.92/year (approx) |
| Approx saving switching to annual | A$29.24 / ~16% lower vs monthly total | |
| Refund likelihood if major failure | Subject to consumer guarantees; user reports vary. Keep evidence of non-delivery/faults. | |
Disputes, chargebacks and escalation: what to expect
From a financial risk-management viewpoint, banks and card schemes provide chargeback or dispute channels that consumers can use if a merchant does not resolve a legitimate complaint. Time limits and eligibility vary by payment type. Evidence such as transaction records, order references and correspondence improves the chance of a successful dispute.
Regulatory recourse: consumer regulators enforce consumer guarantees and monitor misleading return or refund policies. If a business’ policy contradicts statutory consumer guarantees, a complaint to the regulator may prompt investigation or action. Regulatory guidance emphasises keeping records and attempting resolution with the seller first.
Documentation checklist
- Proof of purchase: order numbers, receipts, payment dates.
- Billing records: bank or card statements showing membership and product charges.
- Delivery evidence: tracking numbers, carrier status, or proof of non-delivery.
- Communications log: dates and summaries of all contacts and responses.
- Refund timelines: record of when refunds were requested and any amounts credited.
- Photographic evidence: if products are faulty, photos or videos showing the issue.
Common pitfalls and mistakes to avoid
- Mistaking product orders for membership charges: reconcile order receipts separately from recurring membership charges. Reports indicate these can be billed independently.
- Assuming immediate refund processing: plan for delays and record the request date and any follow-up.
- Insufficient documentation: lack of records reduces success in disputes or complaints to a regulator or card issuer.
- Ignoring small recurring charges: small monthly fees can accumulate; review statements regularly and budget accordingly.
- Overreliance on verbal assurances: insist on written confirmation for any agreed resolution and keep copies.
What to do after cancelling Livegood
Monitor financial statements for at least two billing cycles after a cancellation to confirm that recurring charges have stopped. If you see unexpected charges, compare them against order receipts and your documentation checklist before escalating to your card issuer or regulator.
Reallocate the budget freed by cancellation into an emergency or savings buffer to offset any pending refunds or disputes that may take weeks to resolve. From a value perspective, consider cheaper or pay-per-product alternatives if you still want occasional access to similar products without a recurring commitment.
Address
- Address: PO Box 372 Kenmore Queensland 4069
Sources consulted include the provider’s published membership details, multiple consumer review platforms and national consumer protection guidance. Key load-bearing findings cited above reference the membership pricing table and patterns in customer feedback.