Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Luxe Plus
level 9, 440 Collins Street
3000 Melbourne
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Luxe Plus service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
How to Cancel Luxe Plus: Complete Guide
What is Luxe Plus
Luxe Plus is a paid rewards and giveaway membership that combines access to partner discounts with automatic entry into regular prize draws. Members choose from tiered monthly loyalty plans that offer accumulating giveaway entries, event invites and partner discounts across a large partner network. The service markets itself as a “luxury rewards club” with frequent prize draws and ongoing partner savings.
The official site lists monthly loyalty tiers and also short-term giveaway access packages; pricing appears to start at A$9.99 per month for the basic loyalty tier, with higher tiers shown at A$29.99 and A$49.99 per month. The terms describe the loyalty product as a recurring direct-debit monthly subscription that continues until cancelled.
| Plan | Billing | Typical monthly price | Key benefits |
|---|---|---|---|
| Stylist | Monthly | A$9.99 | 1 accumulating entry/month, partner discounts |
| Designer | Monthly | A$29.99 | 5 accumulating entries/month, partner discounts |
| Couture | Monthly | A$49.99 | 10 accumulating entries/month, priority invites |
How cancellations typically work for Luxe Plus
The service’s published terms frame membership as a recurring monthly subscription billed in advance and continuing until the member cancels; once a cancellation is processed the company indicates future debits will stop but access remains for the paid period. In other words, cancelling generally prevents future renewals but does not always trigger a pro rata refund for the current billing period.
Refund eligibility depends on plan type and reason: the terms acknowledge consumer guarantees under Australian Consumer Law and state refunds are available for major failures or as required by law, but the standard position for routine subscription cancellations is to remove future payments rather than refund unused time. That means refunds are often limited to cases where the service failed to deliver or there is a statutory right.
Customer experiences with cancellation
What users report
Public reviews and forum posts show a mix of satisfied members and numerous complaints focused on billing and cancellation friction. Multiple reviewers on consumer platforms report difficulty stopping recurring charges, delays resolving requests and continued marketing contact after leaving. These reports appear frequently on review aggregators and discussion threads.
Other user narratives describe unexpected debits, trouble accessing account history, and frustration when trying to verify membership status after a charge. While some users praise the discounts and prize draws, negative feedback about cancellation handling is a consistent theme in publicly visible reviews.
Recurring issues and practical takeaways
From those reports the practical lessons are clear: document everything at signup, monitor the exact payment descriptor on your bank statement, and keep a dated record if you attempt to end a membership. Many complaints involve delayed confirmation or continued billing after an attempted stop, so early monitoring of the next billing date is critical.
Users who recovered funds most often combined good record keeping with firm escalation to their payment provider when charges kept appearing. Several reviewers advised persistence and careful use of bank dispute options if the merchant does not stop future debits.
Refunds, cooling-off and legal rights that matter for Luxe Plus
The Australian Consumer Law gives automatic consumer guarantees that cannot be contracted away and may require a refund or cancellation remedy if Luxe Plus fails to deliver the promised service or there is a major failure. The ACCC guidance emphasises that businesses cannot mislead consumers about these basic rights.
In practice for Luxe Plus this means a routine subscription cancellation does not automatically entitle you to a refund for the unused period, but you may be entitled to a refund or compensation where the service significantly fails to meet the advertised features, or where law requires. Check the membership terms for stated refund principles and rely on consumer guarantees where applicable.
| Package | Access length | Notes |
|---|---|---|
| Bronze | 7 days | Short access for single giveaways |
| Silver | 28 days | Monthly style access |
| Gold | 186 days | Mid-term access |
| Platinum | 365 days | Annual access option |
Documentation checklist
- Account proof: screenshot or copy of the membership confirmation showing plan, date and price.
- Transaction evidence: highlighted bank or card statements that show the merchant name, amounts and dates.
- Terms reference: screenshot or PDF of the relevant clause(s) in the terms and conditions that describe billing, access and refund rules.
- Cancellation log: note the date and time you made your cancellation request and the exact wording you used, and keep any confirmation text or reference if supplied.
- Communications record: copies or screenshots of any responses from the provider, plus any promotional messages that continued after cancellation.
Common pitfalls and mistakes to avoid
- 1. Assuming a same-day refund: many members find that cancelling stops future billing but does not trigger a pro rata refund for the current period.
- 2. Failing to check the exact billing descriptor: unclear merchant names make disputes harder to validate with your bank.
- 3. Not keeping a dated record: without timestamps and proof of your cancellation request, disputes take longer to resolve.
- 4. Overlooking free-trial terms or conversion windows: missed deadlines often lead to immediate charges.
- 5. Deleting evidence too soon: keep everything until the cancellation is confirmed and any disputed charges are cleared.
Practical dispute and chargeback options
If a subscription continues after you have asked it to stop or you see unauthorised debits, many payment providers offer dispute or chargeback procedures that can reverse recent transactions while an investigation runs. Typical timelines for initiating a dispute can vary, so act promptly when you spot an issue.
When preparing a dispute, use the documentation checklist above: bank statement screenshots, transaction IDs, and the record of your cancellation attempt are the most persuasive items. If a provider cites policy but the facts suggest a major failure or misleading conduct, consumer guarantees under law may strengthen your claim.
What to do after cancelling Luxe Plus
After a cancellation request is processed, monitor your next few statements to confirm no further debits occur and track any promised refunds or credits. Keep your cancellation proof for at least 12 months in case you need to escalate a dispute.
Consider the following actions as next steps: audit other active subscriptions, remove stored payment methods where possible, and set calendar reminders to review recurring charges. If unresolved billing or misleading conduct persists, you may consider lodging a complaint with relevant consumer authorities and pursuing a formal dispute with your payment provider.