Service de résiliation N°1 en Australia
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Mater Lotteries.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
How to Cancel Mater Lotteries: Step-by-Step Guide
What is Mater Lotteries
Mater Lotteries is a charity-run lottery operation managed by Mater Foundation that sells regular prize draws and ongoing VIP memberships to raise funds for medical research, health and education programs. The program runs multiple campaigns including Mater Prize Home and Cars for Cancer and offers ongoing monthly VIP membership options that automatically generate entries into scheduled draws. The site lists tiered monthly VIP packages and ticket book bundles that are billed in Australian dollars.
Official pages describe VIP tiers as ongoing monthly memberships with example tiers at A$30, A$50 and A$100 per month and note minimum ticket sizes for individual purchases (for example a single prize ticket from A$2). The terms emphasise that VIP members are automatically entered into bonus draws while their subscription is active and successfully charged.
Customer experiences with Mater Lotteries cancellation
What users report
Public reviews and complaint threads show a pattern of mixed experiences. Positive feedback focuses on occasional winners and the charity impact; critical feedback centres on persistent marketing contact and ongoing billing after attempts to stop communications. Some reviewers report receiving texts or calls despite believing they had unsubscribed: "they STILL send me random text messages" appears in a verified review.
Independent complaint listings include reports of repeated telemarketing contacts and difficulty stopping promotional outreach even after telling the organisation to stop. Multiple users describe continued subscription charges or marketing contact after cancellation attempts. These reports do not establish systemic legal breach but point to friction in how subscriptions and marketing records are managed.
Recurring issues and practical takeaways
From public feedback and the service terms a few clear patterns emerge that matter when planning a cancellation: VIP membership eligibility is tied to being both "active" and "financial" at draw dates; billing is processed monthly on the join date; marketing contact may continue if the organisation's records are not updated immediately.
Practical takeaway: plan your cancellation with the billing cycle and eligibility rules in mind, and assemble clear documentation showing dates and transaction outcomes in case you need to escalate or dispute a charge.
How cancellations typically work for Mater Lotteries subscriptions
Timing and billing: Mater Lotteries bills VIP memberships monthly on the date you join. Charges that are successful are classed as financial for draw eligibility; pending or declined charges do not confer VIP entry. That means a charge processed before a draw can determine whether you remain eligible for associated VIP prizes.
Notice and cancellation window: Official materials describe VIP memberships as "ongoing monthly membership" with language that members may "cancel at anytime." The terms, however, place emphasis on the membership status at draw dates and on successful charging rather than promising automatic pro rata refunds. Treat "cancel at anytime" as permission to end future charges rather than an unequivocal refund guarantee.
Proration and refunds: Mater Lotteries' public terms do not promise automatic pro rata credits; refund outcomes can depend on timing, the reason for cancellation, and the specific terms attached to a campaign. For VIP bonus draws the terms spell out that to be eligible a member must be active and have a successful last subscription charge. Expect final-charge timing to determine refund entitlement.
Cooling-off and consumer protections: Standard state fair trading and consumer laws may provide cooling-off rights in narrow circumstances, such as certain door-to-door or unsolicited contracts. For recurring lottery subscriptions the relevant test is whether a covered unsolicited sales arrangement applies. If you suspect unfair conduct or a failure to honour cancellation promises you can seek guidance from consumer affairs or fraud reporting bodies. Keep legal timelines short and act promptly after an unwanted charge.
Common cancellation outcomes and what to expect
Immediate stop of future charges: if cancellation is processed before the next scheduled billing date, future automatic charges are typically prevented. However, whether you receive a refund for the current billing period depends on the specific campaign terms and timing of the cancellation relative to the billing cycle.
Eligibility for pending draws: being billed successfully on a given date can continue to make you eligible for upcoming VIP draws even if you cancel shortly after that charge. If you wish to remove yourself from a particular draw, act before the charge that determines eligibility for that draw is processed.
Marketing and contact records: reviewers commonly report an ongoing stream of marketing contact after cancellation confirmations. If you see further contact or charges after you believe cancellation was effective, keep dated records and escalate as needed.
Documentation checklist
- Proof of purchase: transaction dates, amounts and last four digits of the card used.
- Timestamped confirmation: any record that indicates the date you initiated a cancellation or requested an opt-out.
- Billing statements: screenshots or PDFs showing automatic charges and their dates.
- Terms snapshot: a copy or screenshot of the relevant VIP or draw terms that were current when you subscribed.
- Complaint log: a short timeline with dates, actions taken and any responses received from the organisation.
Practical dispute and refund strategies
First, reconcile dates: match the billing date, the draw dates and the date you sought to stop charges. Document whether a charge processed before or after your cancellation attempt. This timeline is the single most important piece of evidence if you need to ask for a refund or raise a dispute.
If a charge appears after you attempted to stop future payments, file a dispute with your payment provider and present the timeline plus supporting documents. Emphasise any terms language that promises cancellation rights and highlight whether a charge was processed in error or without authorisation.
If repeated marketing contacts continue after cancellation, refer to consumer reporting channels and spam/telemarketing complaint avenues to record the behaviour. SCAMwatch and state fair trading bodies provide guidance on unwanted contact and suspected improper practices.
Subscription plans and pricing
| Plan or product | Typical price | Billing | Key detail |
|---|---|---|---|
| VIP 25 tickets | A$30/month | Monthly | Ongoing VIP membership; auto-entered into bonus draws |
| VIP 45 tickets | A$50/month | Monthly | Higher ticket count; ongoing membership |
| VIP 100 tickets | A$100/month | Monthly | Best value tier for entries; billed monthly |
| Single tickets and book bundles | Varies (examples A$2 for single ticket; book bundles A$30-A$100) | One-off or bundled | Ticket book values listed in terms and promotions |
These examples and bundle details are drawn from Mater Lotteries' VIP pages and draw terms. Always check the specific campaign terms for exact bundle quantities and prize eligibility rules.
Plan features comparison
| Feature | VIP 25 | VIP 45 | VIP 100 |
|---|---|---|---|
| Monthly entries | 25 entries | 45 entries | 100 entries |
| Bonus VIP draws | Included | Included | Included |
| Eligibility condition | Must be active and financial at draw date | Must be active and financial at draw date | Must be active and financial at draw date |
Terms clarify that "active" and "financial" status is assessed at the date of entry for VIP draws; a failed or pending charge may render a subscription ineligible for those draws. This is an important operational detail when planning a cancellation around draw dates.
Disputes, chargebacks and escalation
Document everything and act fast: card issuers and payment providers apply time limits for disputes. Provide your timeline, proof of cancellation attempts and the relevant terms that apply to the transaction. Be precise about the date the charge posted and whether the charge was authorised by you.
If internal escalation does not resolve the issue, consumer protection agencies and state fair trading offices can accept complaints about repeated unwanted contact or suspected unfair practices. Use these avenues when an organisation fails to honour cancellation commitments or continues billing without proper authorisation.
Red flags and common pitfalls
- Timing mismatch: cancelling after the charge date often leaves you liable for that cycle.
- Assuming automatic refunds: "cancel at anytime" does not always mean an automatic pro rata refund.
- Marketing persistence: failure of marketing lists to update promptly can lead to further contact after cancellation.
- Eligibility confusion: successful charge status governs VIP draw eligibility; pending charges may not count.
Address
- Address: Locked Bag 111, Fortitude Valley , QLD 4006
What to do after cancelling Mater Lotteries
After you have completed your cancellation steps, immediately monitor your bank or card statements for at least two billing cycles to confirm no further automatic charges appear. Keep a dated record of any unexpected charge and the supporting evidence you gathered at cancellation time.
If you see an unauthorised or mistaken post-cancellation charge, open a formal dispute with your payment provider and attach your timeline, proof of cancellation attempt and the applicable terms that support your claim. If resolution stalls, consider lodging a complaint with consumer protection or spam/telemarketing authorities and supply the documentation you have collected.
Finally, if ongoing marketing contact persists despite cancellation, keep concise dated records and use official complaint channels for persistent unsolicited contact. That record will help if you later need to escalate to a regulator or financial dispute resolution service.