Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Misfits Market
1000 Coopertown Rd
08075-5251 Delanco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Misfits Market service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Misfits Market: Step-by-Step Guide
What is Misfits Market
Misfits Market is a subscription grocery service that sources surplus or cosmetically imperfect produce and surplus grocery items and delivers them in periodic boxes. The service operates on a recurring-delivery model where users receive pre-populated orders at a chosen cadence and may customise content within a limited shopping window. Misfits Market also offers a membership tier called Misfits+ that provides additional discounts and lower shipping for members.
Official terms describe two linked concepts: a Grocery Subscription that generates recurring orders with a pre-populated cart and an optional Misfits+ membership that provides member benefits for an annual fee. The terms show example plan ranges used to populate carts (for example USD $35 - $40 per box) and note automatic order placement if the cart meets an order minimum at the close of the shopping window. The company’s published Misfits+ announcement lists an annual membership fee of USD $69.00 as the headline membership price.
Subscription structure and pricing details
From the service documentation: Grocery Subscription enrolment results in a continuous subscription that will continue until cancelled; carts are pre-populated within a Plan Range and an Order will be placed automatically if cart subtotal meets the Order Minimum when the shopping window closes. The example Plan Range values and the presence of an Order Minimum are explicit elements of the model. The Misfits+ membership is charged annually per the company blog.
| Plan element | Source example (USD) | Approx. equivalent (AUD) |
|---|---|---|
| Misfits+ annual membership | US$69 (announced) | Approx A$103 (approx conversion shown below). |
| Example plan range (pre-populated cart) | US$35 - US$40 per order (example in terms) | Approx A$52 - A$60 |
| Order minimum | Varies by user/area | Varies |
Currency conversions are approximate and use early January 2026 USD/AUD exchange rates; local pricing, taxes and shipping vary and the service often shows the final charge in the payment currency at checkout.
Customer experience with cancellation
What users report
Public reviews and forum posts indicate a mix of positive product experiences and repeated complaints about billing and subscription control. Many reviewers praise occasional value on specific items, while a sizable portion report unexpected or repeated charges, automatic orders arriving after users believed they had stopped the service, and frustration with refund timelines. Several community threads describe using bank dispute processes after they felt internal resolution failed.
Representative comments collected from review platforms and forums show patterns rather than one-off issues. For example, reviewers have reported being charged membership fees or order totals when they expected no charge; others said they needed to perform multiple cancellation actions to stop membership-related charges. These reports appear regularly across Trustpilot and Reddit threads. Short direct quote from a user review: "I was charged even after I cancelled" (paraphrased).
Recurring issues and practical takeaways
Analysis of feedback highlights a few recurring operational themes: billing timing is driven by the shopping-window/billing-cycle schedule, Misfits+ membership rules create a separate layer of billing that may survive other account changes, and refunds for membership charges are discretionary within a short trial window specified in the terms.
From a financial-advisor perspective: the primary risks reported by customers are timing mismatches (actions taken after the shopping window closed) and misunderstanding how the Misfits+ membership interacts with grocery subscriptions. Expect potential delay between a company-side refund decision and the refund appearing on a bank statement.
How cancellations typically affect billing and refunds for Misfits Market
Billing cadence and shopping windows determine whether a scheduled order will be charged. The service’s terms state that pre-populated carts become Orders when the shopping window closes (example close time in the terms is 11:45 p.m. Eastern Time). If the cart meets the stated Order Minimum at that time, payment processing follows. This timing is the most common source of "charged after cancel" reports.
Misfits+ membership fees: the published membership model shows an annual fee (US$69 announced) and the terms state members must cancel the membership prior to the billing cutoff in order to avoid renewal charges; within an initial short period (7 calendar days for typical subscriptions, 14 days for biweekly orders) and only if no Orders were placed using the membership, Misfits Market may, at its discretion, refund the Membership Rate. Outside that discretionary window, refunds for the remainder of a billing period are generally not available.
Proration and company-initiated cancellation: if Misfits cancels a membership, the terms indicate the company will provide a pro-rata refund for unused membership time unless termination relates to misconduct or fraud. For user-initiated cancellation mid-cycle, access may continue until the end of the then-current billing cycle and no refund for the unused portion is generally provided.
Financial implications and cost analysis
From a budgeting perspective, the two recurring cost drivers are: the Misfits+ membership fee and the per-order cart subtotal plus shipping. Using the published USD figures and converting to AUD gives an early estimate of annual membership impact to a household budget: an approximate A$100 - A$110 annual membership cost can be offset if the member achieves the service’s stated savings on items and places at least one order per month; otherwise membership is a net cost.
Order economics: example plan ranges (the terms use US$35 - $40 as an illustrative range) translate roughly to A$52 - A$60 per box. Customers who do not adjust the pre-populated cart before the shopping window closes can be charged roughly that amount plus shipping and taxes. If you are optimising household spend, track the frequency you actually use the box and compare this recurring spend to supermarket prices and local offers.
| Item | Typical value or status | Notes |
|---|---|---|
| Misfits+ membership | Approx A$103/year | Approx conversion from published US$69 membership fee; local taxes or promos can change final AU price. |
| Typical box (example) | Approx A$52 - A$60 | Example Plan Range in terms (converted from USD example values). Actual box totals vary by cart choices and order minimums. |
| Refund likelihood | Varies - discretionary | Membership refund within short trial window may be considered; refunds for mid-cycle cancellations are typically not available per terms. |
Documentation checklist
- Record of dates: note the date and local time when you decided to cancel or skip an order and when the shopping window closed.
- Billing records: keep screenshots or statements that show charges, charge dates and merchant description.
- Order confirmations: retain any order reference or invoice numbers that relate to charges you dispute.
- Membership records: note the Misfits+ membership start date and the date of any membership billing or renewal.
- Refund notices: save any written confirmation that a refund was issued and note the timestamp when it was logged by the merchant.
Common pitfalls and mistakes to avoid
- Timing mismatch: cancelling or modifying preferences after the shopping window closes will not stop the imminent charge for that delivery cycle.
- Assuming membership and subscription are the same: Misfits+ membership and the Grocery Subscription are separate billing elements with different cancellation rules.
- Not tracking trial windows: membership promotional or trial refund eligibility is time-limited and conditional on not having placed Orders.
- Relying solely on informal confirmations: public feedback shows some customers believed they had cancelled but were later charged; keep formal proof of any cancellation-notice or refund confirmation.
Alternatives and comparison
When reviewing options, compare the true delivered cost per week or month including membership fees, shipping, taxes, and frequency of orders. Consider local box programmes, farm co-ops, or one-off bulk buys if predictability and tighter control of spending are priorities.
| Service type | Typical membership/fee | Box frequency | Control and cost note |
|---|---|---|---|
| Misfits Market (example) | Approx A$103/year membership; box value varies | Weekly/biweekly/flexible (service-driven) | Pre-populated carts can create unintended charges if not adjusted within shopping window; terms emphasise order minimums. |
| Local CSA or farm box | Varies | Weekly/fortnightly | Often fixed price per box and local pickup or short-range delivery; greater transparency on contents and fewer automatic-variation surprises. |
| One-off bulk orders | No membership | Ad hoc | Higher operational control; no recurring billing but lower convenience. |
Disputes, chargebacks and consumer rights relevant to Misfits Market
If you observe an unauthorised or disputed charge, financial institutions and card schemes typically offer dispute mechanisms. When a dispute is raised, banks often investigate the transaction with the merchant and may provisionally credit the account pending resolution.
Under Misfits Market’s terms, certain refunds are discretionary and timing-sensitive. If a refund is authorised by the merchant, the timeline for the refunded amount to appear depends on your payment provider and can take several business days. Public reports show customers sometimes used bank dispute channels when they felt merchant resolution was unsatisfactory.
Address
- Address: 1000 Coopertown Rd, Delanco, New Jersey 08075-5251, United States
What to do after cancelling Misfits Market
Immediately after cancelling or skipping upcoming orders, monitor your next two billing cycles and statements for unexpected charges. Cross-check transaction dates against the shopping-window deadlines described in the terms to identify timing-based charges.
If you are charged for a delivery you did not want, document the charge details and compare them to your saved cancellation dates and any membership trial windows. Record any refund confirmations and note the expected processing time indicated by your bank. Public feedback indicates that persistence with documented evidence is often necessary.
From a budgeting standpoint, reallocate the recurring amount you saved into a temporary holding category to prevent “subscription creep” and reassess whether a low-frequency order or an alternative supply source better fits your grocery budget. If you had a membership, compare the net cost of membership versus the savings you actually captured in the last 3 - 6 months to decide whether to re-enrol in future promotions.
Finally, keep concise, dated records of the cancellation decision, charges, refund notices and any dispute outcomes. These documents are the most effective tools for resolving billing discrepancies and optimising your household recurring-expenditure plan over the next 12 months.