Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Momence
2261 Market Street, Suite 4671
94114 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Momence service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Momence: Complete Guide
What is Momence
Momence is a scheduling and membership management platform used by studios, instructors and small businesses to sell classes, events and subscriptions. The platform combines booking, payment processing and client management in one system and is presented as suitable for fitness, wellness and education providers.
Momence publishes tiered plans and separate payment processing fees; plan names and feature tiers appear on the official pricing page while payment fees for Australia are shown in A$ values. The product is also distributed to consumers through a mobile app that many providers use for bookings.
| Plan | Price (A$) | Key features |
|---|---|---|
| Basic | Varies | Booking management, simple payments, limited features |
| Pro | Varies | Expanded booking features, lower payment rate options, 24/7 support |
| Custom | Varies | Tailored feature set, dedicated support, no payment fees |
The official pricing page lists distinct tiers and notes country-specific card processing rates; some reseller or studio pages show local membership prices that are separate from Momence subscription fees. Where plan prices are shown on the vendor site they are not always denominated in A$, so local businesses often display membership amounts in A$ independently.
How cancellations typically work for Momence subscriptions
Service contracts involving Momence typically combine two layers: the platform subscription charged by Momence (platform plan) and the membership or class subscription the business sells to its clients (studio-level membership). Cancellation outcomes depend on which layer you are cancelling and on the terms set by the business using Momence.
Billing cycles and proration: businesses and platform plans commonly use monthly billing cycles. Proration and refunds for unused time are governed by the contract terms for the specific subscription and by consumer law when applicable. Trial conversions may result in charges if a trial period ends and a paid plan commences.
Cooling-off and refunds: cooling-off or trial protections depend on how the agreement was made and the nature of the subscription. If a subscription was unsolicited or falls within a statutory cooling-off regime, consumers may have a short period to cancel without penalty. For ongoing service failures, consumer guarantees may require a refund for unused services.
Customer experiences with cancellation
What users report
Users and business reviewers report a mix of experiences. Positive comments often praise the platform interface and the responsiveness of some support staff. Critical reports focus on billing disputes, slow responses on complex account issues and the difficulty of resolving unexpected fees billed to businesses. Several reviews record extended interactions to correct overcharges or billing errors.
Recurring issues and practical takeaways
Recurring issues named in reviews include: unexpected fees on payouts or transactions, minimum membership terms set by studios that limit immediate cancellation refunds, and delays in refund processing for large or complex billing errors. These patterns suggest focusing on documentation and escalation strategies when a charge appears incorrect.
Refunds, proration and cooling-off rights specific to Momence
Refund eligibility depends on whether the charge is for a Momence plan, a studio-level membership sold through a Momence-powered interface, or a payment-processor fee. Momence’s published payment processing fees for Australia are displayed in A$ values and are distinct from subscription charges.
| Fee type | Australia (A$) |
|---|---|
| Online card payments | A$0.30 + 2.75% |
| In-person card payments | A$0.10 + 2.75% |
| BECS direct debit | A$0.30 + 2% |
Cooling-off and consumer guarantees may apply to digital subscriptions and services that do not match their description or are not provided with due care and skill. If a service outcome is a major failure under consumer law, a refund for unused time may be legally required. Minor faults ordinarily allow for repair or a credit but can escalate if not remedied within a reasonable time.
What to do before, during and after a cancellation request
Before making a cancellation request, locate the contract or terms that were presented at purchase and note any minimum term, renewal clause or trial expiry date. Record transaction IDs and the date of any automatic renewal. This helps establish timelines if there is a dispute.
During the cancellation process, keep dated copies and evidence of communications and of any promised refunds or account adjustments. If a refund is promised, note the timeframe and the amount.
After a cancellation, monitor statements for residual or recurring charges and keep a timeline of events. If a charge persists despite confirmation of cancellation, you may be able to raise a dispute through your payment provider and pursue remedies under consumer law if the provider or seller fails to resolve the matter.
Documentation checklist
- Account identifiers: account or membership ID and any business ABN/ACN.
- Transaction records: receipts, invoice numbers and transaction IDs.
- Terms and conditions: the version in effect when you subscribed, including minimum term or auto-renewal clauses.
- Trial and renewal dates: trial start and end dates, renewal or billing dates.
- Communications log: dated notes of any responses, promised refunds and reference numbers.
- Bank statements: highlighting disputed or unexpected charges.
- Screenshots: capture the membership status, billing page screenshots and any error messages.
Disputes, chargebacks and regulatory options involving Momence
If a charge is unauthorised or cannot be resolved with the provider, you can raise a dispute with your card issuer or payment provider; keep in mind timelines for lodging disputes differ between payment methods. For large unresolved issues or suspected misleading conduct, a complaint to a state consumer affairs agency or the national regulator can be appropriate. The consumer regulator has taken action against misleading refund language and may investigate persistent or systemic failures to honour consumer guarantees.
Common pitfalls and mistakes to avoid with Momence
- 1. Overlooking minimum terms set by studios - some local memberships require a set number of payments before cancellation is permitted.
- 2. Assuming processing fees are refundable - payment processor fees are often separate from subscription refunds.
- 3. Failing to track trial expiries - trials that convert automatically can trigger charges if not handled before expiry.
- 4. Not keeping an evidence trail - missing receipts or timestamps weakens dispute positions.
- 5. Waiting too long to escalate - statutory or bank dispute windows are time-limited and should be observed.
Address
- Address: 2261 Market Street, Suite 4671, San Francisco, California 94114, United States
What to do after cancelling Momence
Once cancellation is confirmed, continue to monitor your bank and card statements for at least two billing cycles. Verify any refunds have been posted and that automatic renewals have stopped for future periods.
If an expected refund does not arrive within the timeframe you were given, escalate the matter using your financial institution’s dispute pathway and consider lodging a complaint with the relevant consumer regulator if the provider does not address the issue. Keep your documentation checklist ready for any formal complaint or chargeback claim.
If financial exposure is material, seek tailored legal advice about contractual terms, potential unfair contract terms and remedies under consumer law. For future subscriptions, compare platform processing fees and contract terms carefully to avoid surprises.