Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Muscle Chef
1 Norrie Street
2161 YENNORA
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Muscle Chef service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
How to Cancel Muscle Chef: Easy Method
What is Muscle Chef
Muscle Chef is a prepared-meal company that sells portioned, macro-focused ready meals, snacks and meal plans aimed at busy customers and people tracking protein or calories. The service offers bulk packs, themed bundles and goal-based plans such as muscle gain or weight management, with tiered discounts the more meals you order. Meals are sold individually and in multi-meal packs with minimum order thresholds and delivery charge structures that vary by location.
The platform is widely used for weekly meal deliveries and also operates a mobile app that supports ordering and plan management. Pricing per meal commonly ranges from around A$7.95 to A$13.95 depending on pack size, with bulk discounts for orders of 10, 15 or 25+ meals; there is typically a minimum order value near A$49.
| Plan type | Typical meal counts | Typical per-meal range | Notes |
|---|---|---|---|
| Small pack | 5 - 9 meals | A$9.95 - A$13.95 | Good for trial or occasional ordering |
| Medium pack | 10 - 14 meals | A$8.50 - A$11.50 | Common subscription level with modest bulk discount |
| Bulk pack | 20 - 28+ meals | A$6.76 - A$9.00 | Best per-meal price; often offered as "25+ meals" discount |
These ranges are compiled from public pricing and promotion listings and reflect typical offers rather than a single fixed retail tariff. Always check individual order totals and delivery fees on your invoice.
How cancellations typically affect a Muscle Chef subscription
First, understand that subscriptions and recurring orders are governed by billing cycles and processing cut-offs. For Muscle Chef, orders move quickly into processing to meet chilled logistics and delivery windows; that means changes or cancellations requested after a processing cut-off are commonly refused and the order proceeds to dispatch. This pattern appears repeatedly in customer reports.
Next, billing timing matters. If your subscription is billed on a regular cadence (weekly or fortnightly), charges may occur before the next delivery is produced. Proration rules vary: some merchants refund unshipped future deliveries, others issue credits for partial periods. With Muscle Chef, refunds are usually considered on a case-by-case basis and credited against accounts or orders rather than always returning funds to the original payment method.
Cooling-off period: there is no guaranteed universal cooling-off right for customised food deliveries once processing begins. If you place an order and promptly change your mind, the ability to stop fulfilment depends on how quickly the company can remove the order from the production queue.
Customer experiences with cancellation
What users report
Users frequently report a narrow window to modify or cancel orders because the service prioritises timely production and chilled supply chains. Several reviewers say requests made even hours after ordering could not be honoured because the order had entered processing. Some customers who disputed charges through their payment provider obtained refunds where the company did not.
Other frequent reports focus on delivery problems that lead people to cancel subscriptions: missed deliveries, packages left in insecure places, or damaged items. In those cases, reviews note mixed outcomes - some received credits or replacement orders; others struggled to get prompt resolution. Overall sentiment on review platforms is mixed with many praise for meal quality but consistent concerns about logistics and customer service responsiveness.
Recurring issues and practical takeaways
1. Timing is everything: requests to stop a delivery are often refused once processing begins. Plan ahead around known cut-off days and keep records of order timestamps.
2. Payment disputes can be effective if a billed delivery never arrived or items were unsafe, but they are a fallback and can be slow.
3. Credits and account balances are a common remedy from the company; a full refund to the original payment method is not always the initial outcome, according to multiple customer reports.
What to expect from refunds and credits with Muscle Chef
Refund practices vary by case type: missing or spoiled food is often addressed with a credit or replacement, while cancellations where production has already begun may receive no cash refund. Several reviews show that where an external payment dispute (for example, through a card issuer or payment service) was raised, customers sometimes received faster cash refunds.
Most importantly, processing times for refunds or credits can take days to weeks depending on internal review and your payment provider. Keep records of order numbers, timestamps and any correspondence to speed an investigation.
Common billing complications and how they usually resolve
Recurring billing: subscription charges will continue until the subscription is inactive. If your billing source is an external app store or third-party merchant, the subscription renewal mechanism and refund handling may be governed by that third party rather than the meal provider. Distinguish where charges originate on your statement because dispute paths differ accordingly.
Proration: if a subscription includes a set number of meals per week and you cancel mid-cycle, the provider may not prorate the remaining meals; instead you may receive account credit or a final shipment depending on timing.
Documentation checklist
- Order record: save order number, date and the invoice or receipt showing the charge.
- Delivery evidence: keep photos of damaged goods, packaging, and delivery location if goods are missing or spoiled.
- Payment statement: screenshot or export the card/statement line showing the charge.
- Communication record: log dates and summaries of any contact attempts and responses received.
- Refund/credit notes: save any account credit, voucher or refund confirmation for future reference.
Practical dispute and chargeback guidance
If you believe a charge is incorrect or goods were not delivered as described, a chargeback or formal dispute with your card issuer or payment provider is an available remedy. Financial institutions have timelines for disputes, so act quickly and provide the documentation checklist items above. Keep communication factual and time-stamped.
Keep in mind that disputes for services that were provided but later found unsatisfactory are treated differently to disputes for non-delivery or fraud. Banks typically require evidence and may expect you to have attempted to resolve the matter with the merchant first.
Common pitfalls people encounter with Muscle Chef cancellations
- 1. Missing processing cut-off awareness - users assume they can cancel at any time but production queues are strict.
- 2. Confusing billing origin - not recognising whether the subscription was processed directly or through an app store complicates refunds.
- 3. Relying solely on credits - some expect cash refunds but receive account credits instead.
- 4. Weak documentation - lack of photos, timestamps or saved order numbers slows resolution and disputes.
Subscription plans and pricing recap
| Offer type | Typical minimum | Per-meal example | Delivery note |
|---|---|---|---|
| Trial/small order | A$49 minimum | A$9.95 - A$13.95 | One-off orders available |
| Recurring weekly plan | Varies by plan | A$8.50 - A$11.50 | Recurring billing; check invoice date |
| Bulk saver | 25+ meals | A$6.76 - A$8.85 | Best per-meal price for bulk orders |
These figures are compiled from public promotional and review sources and should be used as a guide rather than a guaranteed tariff. Always confirm the exact per-meal and delivery charges that appear on your invoice.
Address
- Address: My Muscle Chef Pty Ltd c/o Office Manager 1 Norrie Street YENNORA NSW 2161
How to prepare before you cancel a Muscle Chef subscription
First, gather the documentation checklist items. Next, review recent invoices and note the billing cycle date that produced the most recent charge. Additionally, check whether your plan was billed through a third-party platform because that affects where you look for refunds and how reactivation works. Keep a timeline of events to help any investigation.
Most importantly, expect a processing window where orders are finalised; timing your cancellation or request outside that window is the only reliable way to avoid being charged for a delivery that is already in production.
What to do after cancelling Muscle Chef
Monitor your bank or payment statements for at least two billing cycles to confirm recurring charges have stopped. If you expected a refund or credit, track the refund reference and allow the provider and your payment method time to process it.
Use the documentation checklist if you need to escalate. If a disputed charge remains unresolved after the provider’s review period, consider contacting your payment issuer and supply the evidence and timeline you recorded. Additionally, consider alternative meal options and update any grocery or meal planning routines to avoid gaps in your food supply.
Finally, if you plan to return in future, note any loyalty or promotional offers tied to reactivation or bulk ordering so you can compare cost-benefit when you decide whether to resume the service.