Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Muscle Food
23‑25 Park Lane Business Centre, Park Lane Business Park
NG6 0DW Nottingham
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Muscle Food service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Muscle Food: Complete Guide
What is Muscle Food
Muscle Food is a direct-to-consumer food retailer that specialises in high-protein meats, bulk frozen products and curated hampers sold on a subscription or repeat-delivery basis. The service promotes build-your-own hampers, recurring "subscribe & save" SKUs and bulk packs intended for freezer stocking. Muscle Food emphasises free delivery for subscribers, milestone rewards and flexibility around delivery cadence, with options to select delivery days and swap items before an order is charged.
Subscription plans and pricing snapshot
Muscle Food structures subscriptions around product-based hampers and recurring product lines rather than a single flat membership fee. Prices on the UK site vary by hamper size and product mix; examples below show listed GBP prices and an approximate AUD conversion to give readers a ballpark for financial planning. Conversions are approximate and based on contemporaneous GBP-AUD rates.
| Product or plan | Listed price (GBP) | Approx. price (A$) |
|---|---|---|
| Meat for the month hamper (example) | £155.00 | approx A$312 |
| Mega meal prepper hamper | £65.00 | approx A$131 |
| Buffalo chicken breast fillets 20 x 140g | £35.00 | approx A$70 |
If you see a specific sku you ordered, use the price on the order acknowledgement for exact figures; the table is illustrative to help with budgeting and cost comparison.
How Muscle Food subscriptions typically work from a billing perspective
Muscle Food charges orders automatically ahead of delivery; standard delivery postcodes are charged 48 hours before delivery and extended postcodes 72 hours before delivery. Customers receive reminders prior to the charge date. Once payment for a delivery has been processed, that particular order is locked in and changes to that delivery are generally not possible.
Per the terms, many products are perishable and therefore the usual right to cancel without notice may be limited; cancellations more than 72 hours before delivery may be possible for some orders, but perishable items are treated differently to non-perishable goods. Refunds for faulty or mis-described items are accepted and processed to the original payment method.
Customer experiences with cancellation and billing
What users report
Review platforms and public forums show a mixed pattern: several reviewers praise product value and delivery speed, while a subset report delivery mistakes, missing items and billing or refund friction. One verified reviewer noted: "DPD delivered it to an unknown address" as an example of a delivery-related complaint. Other users mention partial refunds for short-packed orders.
Community threads discussing meal-delivery providers frequently highlight instances of recurring charges or unexpected repeat orders with similar rivals; those threads illustrate why consumers monitoring bank statements can spot unwanted debits early. Anecdotal reports show both swift resolutions and slower responses depending on the specific issue.
Recurring issues and practical takeaways
From a financial perspective, the recurring themes to watch are: timing windows for charge cutoffs, automatic billing prior to delivery, and limited returns due to perishability. Expect refunds for confirmed faults to take several business days to appear in your account. Plan budget buffers around the approximate A$ amounts above if you import or are billed in foreign currency.
Legal rights and what to expect when you cancel
Muscle Food's terms acknowledge consumer rights for faulty or mis-described goods and state refunds will be processed to the original payment method. Because many items are perishable, the usual statutory cancellation window for online contracts can be restricted for those products; this is explicitly referenced in the provider's terms. Expect refunds for qualifying claims to take up to 5 - 10 business days once processed.
From a practical consumer-rights angle: if you dispute a charge that you believe is unauthorised or incorrect, document the charge and your order evidence, then pursue dispute resolution through your card issuer or payment provider if the provider does not resolve the issue promptly. Keep an eye on the provider’s stated refund processing times when planning cashflow.
Common financial reasons customers cancel
Considering that recurring food subscriptions tie up weekly or monthly cashflow, typical financial drivers for cancellation include: reducing grocery spend, eliminating duplicate inventory in the freezer, switching to a lower-cost provider or removing a service that no longer matches meal preferences.
From a value perspective, assess cost per meal, delivery frequency and spoilage risk. If a hamper costs approx A$300 and feeds a household for a month, compare that to supermarket bulk buys and factor in delivery-free delivery perks that subscribers may receive. Use the approximate AU conversions above to model savings or overspend.
Documentation checklist
- Order ID: the order reference from your confirmation
- Last charged date: date and amount shown on your bank statement
- Billing receipts: screenshots or PDFs of order confirmations
- Bank or card statements: highlighted transaction(s) with dates and amounts
- Product evidence: photos or notes if the issue is product quality or delivery damage
- Terms snapshot: save the relevant terms and refund policy section showing timing rules
- Refund confirmation: any acknowledgement you receive about refunds or credits
How refunds and proration usually apply
When a refund is approved for faulty or missing items, Muscle Food states refunds are credited to the original payment method and typically appear within 5 - 10 business days; competitors and payment processors may vary slightly. For short-packed orders the provider indicates automatic refunds for missing items will be issued. Proration for partially used deliveries is not commonly offered for perishable hampers; instead, refunds tend to target the missing or faulty item value.
Disputes, chargebacks and escalation
From a financial-adviser perspective, escalate methodically: gather the documentation checklist items, note exact dates for charge and delivery, and request a formal refund decision from the provider before pursuing a chargeback. If a chargeback is needed, be aware that banks will evaluate the strength of your documentation and timelines. Public consumer protection bodies can assist if the provider fails to resolve a legitimate dispute.
Alternatives and cost comparison
Deciding whether to cancel should include a comparison against substitutes: local supermarket bulk buys, other meal-delivery companies and specialised meal-prep providers. Below is a high-level comparison framework focused on cost and flexibility rather than brand endorsements.
| Option | Typical pricing | Frequency and flexibility |
|---|---|---|
| Muscle Food (hampers/bulk) | Varies - see product prices above (approx A$70 - A$312) | Flexible delivery cadence; charged before delivery; pause/cancel windows. |
| Local supermarket bulk buy | Varies - often lower per-kg but requires storage and time | One-off purchases; no recurring charge risk |
| Other meal-delivery providers | Varies by provider and meal plan | Subscription models with different charge timing and portion control |
Practical checklist before you cancel
- Confirm charge cutoff: know the provider's charge window relative to your delivery date.
- Reconcile statements: match order IDs to bank charges for the last three cycles.
- Assess leftover stock: calculate the value of existing frozen stock to avoid double-buying immediately after cancellation.
- Plan alternatives: compare per-meal cost after factoring delivery and spoilage risk.
- Document everything: preserve receipts, photos and any provider acknowledgements.
Address
- Address: Muscle Foods Ltd, 23‑25 Park Lane Business Centre, Park Lane Business Park, Old Basford, Nottingham, United Kingdom, NG6 0DW
What to do after cancelling Muscle Food
After cancellation, focus on three financial tasks: monitor your bank and card statements for at least two billing cycles to confirm no further unauthorised debits; track any expected refunds until they clear; and rebalance your grocery budget to replace the removed recurring expense.
From a budgeting standpoint, redirect the monthly subscription amount into a short-term grocery buffer or savings goal to avoid rebound spending. If you plan to switch providers, simulate the new per-meal cost including delivery and compare against the approximate A$ figures above to confirm a genuine saving.