Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Naked Wines
18 Sydney Road
2095 Manly
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Naked Wines service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Naked Wines: Step-by-Step Guide
What is Naked Wines
Naked Wines is a wine club and online wine retailer that operates a membership model where members contribute monthly funds to an account and receive members-only prices, personalised case offers and occasional curated shipments. The Australian site promotes a first-case offer from A$79.99 and an optional monthly contribution of A$40 that accumulates as credit in a member account. Members are offered up to around 30% off bottles compared with typical retail pricing and can choose between self-selected purchases and tailored case deliveries.
The service positions itself as supporting independent winemakers by using member funds to give winemakers advance purchase security while offering discounted pricing to members. Promotional material emphasises the A$100 first-order saving on many offers and the flexibility to adjust orders and frequency.
| Plan element | Typical AU detail |
|---|---|
| First case offer | A$79.99 (promotional examples) |
| Monthly contribution | A$40/month (account credit model) |
| Member discounts | Up to 30% off bottles |
| First-order credit | A$100 off many first orders (promo dependent) |
Customer experiences with cancelling Naked Wines
What users report
Public reviews from Australian customers show a mix of positive feedback about wine quality and repeated concerns about the membership enrolment and ongoing charges. Several reviewers say they discovered recurring A$40 contributions after taking a promotional case, while others praise individual staff responses that resolved delivery or refund issues.
Common user language on review platforms includes complaints about unexpected membership enrolment tied to promotional offers and frustration about unwanted recurring debits. Company replies visible on review pages indicate Naked Wines acknowledges the Angel contribution model and states that remaining balances can be refunded, which aligns with their public membership explanations.
Recurring issues and practical takeaways
Review patterns to note: unexpected signup via promotional cases, timing of the first deduction close to purchase, and disputes over whether unused account balances are refunded or kept as store credit. These issues are the most frequently reported and often form the basis of refund requests.
Practical takeaway: when a promotion funds an initial case, that promotion may be tied to the Angel account model and users on review sites regularly advise checking the account balance ledger and transaction timing if you did not intend to remain a member.
How cancellations typically work for Naked Wines subscriptions
The core mechanics for the Naked Wines membership are: monthly contributions (commonly A$40) accumulate in an account and are used toward future purchases; cancelling membership typically stops future contributions but does not automatically reverse money already spent on orders. Refund eligibility often depends on whether funds remain unused in the account and the timing relative to billing cycles.
Billing cycle and proration: contributions are generally charged on a regular monthly cadence and credited to the member account rather than treated purely as a monthly service fee. Where money remains unused in the member account after cancellation, reviews and company replies indicate that refunds may be possible but policies can vary by case and timing.
Cooling-off and consumer rights: for Naked Wines purchases and memberships, normal consumer protections for misleading or unconscionable conduct apply. If a membership enrolment was unclear or a charge appears unauthorised, relevant consumer law avenues can be invoked to seek a remedy. These are legal routes rather than operational cancellation methods and should be considered if refund requests are refused.
What to expect after requesting cancellation: expect your future monthly contributions to cease and the account balance to be treated according to the membership terms (refund, credit or hold may apply). Many public reports highlight that timing matters: a contribution taken shortly before a cancellation request is commonly contested, so document dates and transaction amounts.
| Membership option | How it works | Typical AU pricing |
|---|---|---|
| Self-select purchases | Member deposits used to buy chosen bottles when you select them | A$40/month account contribution (optional) |
| Curated shipments | Company selects and sends cases on the cadence you choose; price per case varies | First-case promos from A$79.99; ongoing costs vary |
Documentation checklist for cancelling Naked Wines
- 1. Transaction history: download or screenshot recent statements showing monthly contributions and order debits.
- 2. Promotional terms: capture the original offer or voucher details that accompanied your first order.
- 3. Order numbers and dates: record any case/order reference numbers and delivery dates.
- 4. Account balance evidence: save a copy of the member account ledger or balance display if accessible.
- 5. Communication log: keep dates and short notes of any conversations or replies from the company seen on review sites or public acknowledgements.
- 6. Payment method details: note the card or account used and the exact amounts debited for disputes.
Disputes, refunds and chargebacks related to Naked Wines
If you believe a charge was unauthorised or enrolment was unclear, the normal escalation paths are: request an internal refund review, gather supporting documentation and, if unresolved, lodge a dispute through your payment provider. Chargeback or dispute policies vary by card issuer and bank and can take several weeks. Keep proof of cancellation and transaction records to support a claim.
Refund constraints often depend on plan type and timing: promotional credits used to purchase a case are sometimes treated differently to unused monthly contributions. Public company replies suggest unused balances are frequently refundable, but disputed cases show delays or requests to convert to store credit. Save evidence that money remained unused if you are seeking a cash refund.
Common pitfalls and how to avoid them with Naked Wines
- 1. Overlooking promotion terms: many complaints arise when a promotional case implicitly enrolls the buyer in the Angel account model; read the voucher terms closely.
- 2. Timing of first debit: the first A$40 contribution may be processed very soon after purchase; monitor the transaction date to avoid missing the window to contest an unintended debit.
- 3. Assuming unused balance will automatically refund: document the balance and request a refund explicitly if that is your expectation.
- 4. Relying on delayed responses: public reviews often reference slow replies; plan for follow-up and maintain records of all correspondence timestamps.
Address
- Address: Naked Wines Australia Pty Ltd. Attn: Customer Service 18 Sydney Road Manly NSW 2095 Australia
What to Do After Cancelling Naked Wines
After cancellation, monitor your bank and card statements for at least two billing cycles to confirm no further contributions are taken. If you see continued debits, collect the transaction details and escalate via the dispute route with your payment provider. Keep a copy of all documentation for 12 months.
Consider these next steps: reconcile any remaining account balance and track whether a cash refund or store credit is issued. If you plan to resume buying occasionally, decide whether to create one-off purchases rather than rejoining the membership model to avoid automatic contributions.
Finally, if you suspect unclear sales conduct or systemic issues with refunds and account handling, you may explore consumer protection routes that address misleading practices and unfair contract terms. Document the facts and dates; this strengthens any complaint made through a regulator or your payment provider.