Cancellation service N°1 in France
Contract number:
To the attention of:
Cancellation Department – Opodo Prime
Rue Henry Farman 72
92130 Issy‑les‑Moulineaux
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Opodo Prime service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Opodo Prime: Step-by-Step Guide
What is Opodo Prime
Opodo Prime is a paid subscription that offers discounted "Prime" fares on flights, plus member-only benefits such as lower rates on hotels and car hire. The membership is marketed as a way to lock in lower per-passenger prices when booking; the platform displays a prominently reduced Prime price against a struck-through non-Prime price when Prime pricing is available. Opodo confirms that Prime is auto-renewing and that free trial periods convert to paid subscriptions if not cancelled within the trial window.
From a product structure perspective, Prime behaves like an annual digital membership sold alongside bookings: a trial is often offered, then a recurring membership fee applies unless the subscriber cancels before the trial or renewal date. The membership fee and exact trial length appear to vary by market and have been reported in user accounts under multiple currencies.
Subscription plans and pricing (overview)
Opodo distributes Prime benefits as a single recurring membership rather than tiered plans. Public reports and Opodo help pages indicate an annual-style membership that renews automatically; specific market prices vary and are commonly quoted in local currency on Opodo sites. For Australia readers, the market fee is not consistently published in A$ across all pages, so the table below gives a practical comparison and an approximate conversion where international examples are commonly cited by users. Conversion examples are approximate and shown for orientation only.
| Plan | Typical fee (market examples) | Notes |
|---|---|---|
| Free trial | Varies (commonly 15-30 days reported) | Trial converts to paid membership if not cancelled before trial end; trial length cited by users in different markets. |
| Annual Prime membership | Varies (market-dependent) - approx A$150 - A$170 approx based on common international fees and current exchange rates. | International user reports cite fees like €89.99 or £69.99; converted approximations shown for financial planning only. |
Customer experiences with cancellation
What users report
Customers repeatedly report two central themes: (1) auto-enrolment after selecting a Prime fare and (2) difficulty obtaining refunds or confirmation of cancellation after the trial or renewal. Reviews on major platforms describe unexpected charges and slow or unhelpful responses when asking for refunds.
Reports vary on trial length and immediate charges: some users describe a 15-day free trial, others a 30-day window, and some say they were charged immediately or without receipt of a clear welcome/renewal email. These mixed accounts have led to dispute activity through card issuers in multiple jurisdictions.
Recurring issues and practical takeaways
Recurring issues raised by customers relevant to cancellations include: unclear trial disclosure during booking flows, automatic renewal without conspicuous reminders, and inconsistent evidence of communication about renewal. These issues have been raised publicly on review sites and consumer forums.
Practical takeaways: if you are assessing the membership financially, treat the annual fee like a recurring fixed cost and model whether the average discount you would capture on bookings exceeds that cost (see later "cost break-even" example). Also expect to need clear documentary evidence if you pursue a refund or dispute a charge.
How cancellations typically work for Opodo Prime
Opodo states Prime is an auto-renewing subscription and instructs members to cancel before the subscription or free trial expires to avoid renewal charges. The company emphasises renewal reminders in its terms but user reports show inconsistent receipt of those notices.
From a financial perspective, automatic renewal means the effective billing cycle is usually annual for Prime-style plans; missed cancellations commonly trigger a full-period charge rather than a prorated refund. Public complaints indicate that partial refunds are uncommon and refunds after renewal are frequently disputed rather than granted.
Proration: available documentation and user accounts suggest proration is not standard practice for Opodo Prime (members report being charged the full renewal amount even when cancelling shortly after renewal). Treat refunds as exceptional rather than routine.
Consumer rights that matter for Opodo Prime
Considering that Opodo Prime is a recurring digital service, Australian consumer law focuses on clear disclosure, fair contract terms and not misleading consumers about automatic renewals. Regulators have scrutinised other subscription models for poor renewal disclosure; those principles are applicable when evaluating Opodo Prime conduct and refunds.
If you believe the business engaged in misleading or deceptive conduct in your specific case, you can escalate via your bank or card issuer's dispute process and consider making a formal complaint to consumer authorities. Keep this step in mind as part of a dispute strategy rather than the first response.
Documentation checklist
- Booking reference: record the flight or booking reference associated with the transaction.
- Transaction evidence: bank or card statement showing the Prime charge and dates.
- Welcome/renewal messages: copies or screenshots of any welcome, trial, or renewal emails or receipts (if available).
- Terms accepted: screenshots of the booking flow or terms where Prime pricing or trial terms were displayed.
- Dispute notes: dates, times and brief notes of any interactions with the company or your bank (who you spoke with, reference numbers).
Common pitfalls and mistakes to avoid
- 1. Assuming a trial will always be actively reminded by the provider - many users report no clear renewal notice.
- 2. Relying on verbal promises without written confirmation - written records carry weight in disputes.
- 3. Delaying action after noticing an unexpected charge - the earlier you document and raise a dispute the better your options with card providers.
- 4. Expecting routine proration or goodwill refunds - user experience indicates refunds are not automatic and often require escalation.
Cost break-even and financial decision framework
From a financial perspective, compare the annual fee to expected per-booking savings to decide if the membership is worth it. Use a simple break-even formula: break-even bookings = annual fee / average discount per booking.
Example calculation: if the effective annual fee is about A$160 approx and your average Prime discount per return booking is A$50, break-even bookings = 160 / 50 = 3.2. In that scenario you would need about 4 bookings with similar savings in a year to justify the membership cost. Adjust the numbers to your travel frequency and typical discount realised.
Disputes, chargebacks and escalation (practical steps)
If you see an unauthorised or unexpected Prime charge, a bank/card dispute (chargeback) is often the primary financial instrument to recover money when a merchant refuses refunds. Document the charge and the reason for dispute, and allow your card issuer to investigate. Many users who could not resolve refunds directly reported success with payment disputes.
Regulatory escalation: where there is systemic or substantial misleading conduct, regulators or ombudsmen may be relevant. For Australian consumers, regulatory attention on automatic renewals and subscription transparency is active; citing regulator guidance strengthens formal complaints. Keep the complaint evidence tightly organised.
Alternatives and comparison
From a budgeting and value perspective, compare the membership model against non-subscription alternatives such as searching aggregator fares, airline loyalty discounts, or one-off promo codes. Aggregators may show discounted fares without a subscription cost, while direct airline loyalty can offer consistent value without recurring fees.
| Service | Subscription model | Typical advantage |
|---|---|---|
| Opodo Prime | Auto-renewing subscription | Prime fares displayed as lower per-passenger prices; may suit frequent bookers but users report renewal/ refund friction. |
| Booking.com / Airline direct | No recurring subscription (per-booking pricing) | No annual fee; loyalty programmes and promotions can reduce cost without subscription risk. |
| Meta-search engines (eg. aggregator sites) | No subscription | Allows comparison of many sellers; no ongoing fee but fewer guaranteed member-only discounts. |
What to expect after cancelling Opodo Prime
Expect confirmation or a reference that your membership has been cancelled; however, public reports indicate confirmation can be delayed or unclear. Monitor your billing statements for at least one full billing cycle after cancellation to confirm no further renewals occur.
Financial follow-up: if a renewal charge posts after cancellation, prepare the documentation checklist, raise a dispute with your card issuer, and consider lodging a focused complaint with consumer protection authorities if the merchant response remains unsatisfactory. Maintain a chronological record of all actions.
Address
- Address: Opodo Prime Rue Henry Farman 72 92130 Issy‑les‑Moulineaux
Next steps and budget recommendations
From a budget optimisation perspective, treat Prime like any annual subscription: model expected usage, compute the break-even point and compare that to realistic travel frequency. If the membership does not clearly pay for itself within the year, abstain from renewal and prioritise one-off discounts or airline loyalty benefits.
Where you suspect unfair or misleading subscription practices, gather the documentation outlined above, use your card issuer's dispute mechanism as appropriate, and consider a formal complaint to the relevant consumer regulator if resolution stalls. These steps focus resources on financial recovery and reducing ongoing expense leakage rather than procedural arguments about operational channels.