How to Cancel Peak: Complete Guide

What is Peak

Peak is a brain training app offering a free tier plus paid subscriptions that unlock additional games, personalised workouts and advanced performance analytics. The service markets multiple access levels including basic/free access, paid premium/Pro features, family arrangements and lifetime licences; Peak documents that premium features are delivered as an ongoing, auto-renewing service rather than a one-off purchase.

Peak’s public help and payment pages explain that premium access may be purchased through app-distribution platforms and that different subscription tiers provide progressively greater analytics and training options, including family access and extended plans. The vendor’s terms also reference lifetime subscriptions and family plans as distinct options.

Subscription plans and pricing snapshot for Peak

The vendor lists multiple recurring plans (monthly, annual), family sharing and lifetime access; local AUD retail prices are not consistently published on Peak pages, so the table below records plan types and billing models. Use the plan names and billing model to check the charge shown on your receipt or statement.

How cancellations work for Peak subscriptions

Framework: Peak treats premium access as an auto-renewing subscription. The contractual effect of a cancellation request usually stops future renewals; access to paid features commonly continues until the end of the then-current prepaid period unless the vendor’s terms state otherwise. Peak’s public terms describe auto-renewal and note the role of the payment platform used at purchase.

Notice periods and renewal timing: Peak’s terms and third-party summaries indicate renewals and renew-charge windows occur within 24 hours of the period end. Practical implication: a cancellation or other change must be effective before the renewal/charge window if the consumer wishes to avoid the next billing.

Proration and refunds: Peak’s public statements and common policy language for similar digital subscriptions indicate that pre-paid fees generally remain effective for the period paid and that pro-rata refunds for unused time are not guaranteed unless required by law or vendor policy. If a consumer believes the service has a major failure under consumer law, remedies may include refund of unused portions.

App store versus direct billing: Peak’s terms explicitly state that premium purchases made through major app stores are subject to those platforms’ billing and refund rules; as a result, the entity that processed the payment typically controls refund handling and certain contract terms. The distinction matters for remedies and escalation.

Customer experiences with cancellation

What users report

Users who posted reviews and help guides describe a predictable pattern: the service is clearly subscription-based, charges recur automatically, and refunds for renewals are often managed through the payment platform rather than the Peak operator. Several community guides and complaint threads advise checking which channel processed the payment because that affects dispute routes.

Reported feedback includes both positive and negative comments. Positive reports note that the app’s features and training content met expectations. Negative reports focus on unexpected renewals, difficulty obtaining refunds for renewals, and confusion about family accounts where subscriptions are attached to different account credentials.

Recurring issues and practical takeaways

Recurring issues identified across reviews: unclear billing origin on bank/statement entries, problems with family/shared accounts, and apparent mismatches between vendor promises and platform refund practice. Customers recommend verifying the transaction record to identify whether the charge was processed by an app-distribution platform or directly by the vendor.

Practical takeaways from users: keep receipts that show the merchant name and invoice reference; retain the date and amount of each charge; and keep a record of the account identifier used at purchase. Those items materially assist any later request for a remedy or dispute.

Legal framework and consumer rights that matter for Peak

Relevant law: Australian Consumer Law (ACL) imposes non-excludable consumer guarantees on services and digital content. If Peak’s service is not supplied with due care and skill or is not as described, consumers may be entitled to remedies including repair, replacement or refund, depending on whether the issue is a minor or major failure.

Cooling-off and change-of-mind: for digital subscriptions that provide immediate access, vendors commonly limit change-of-mind refunds. ACL protections remain available for failures in performance or misdescription, but there is not an automatic right to a change-of-mind refund for immediately accessible digital content.

Chargebacks and disputed transactions: when a payment is processed by a third-party payment platform, the card issuer or payment provider may offer dispute or chargeback mechanisms for unauthorised or incorrect charges. Those financial routes are separate from consumer law remedies and have their own time limits and evidence requirements.

Documentation checklist

• Proof of purchase: receipt, invoice or transaction line showing merchant name and date.
• Billing statement: the bank or card entry that shows the charge and any merchant reference.
• Account identifier: the email or account name used to subscribe and any family-shared account details.
• Terms snapshot: a copy or screenshot of the plan description and price at the time of purchase.
• Evidence of fault: error messages, screenshots, logs, or descriptions that show a failure to deliver promised features.
• Timeline: dates for purchase, renewal, attempted remedy contact and any responses received.

Disputes, refunds and escalation

First-line assessment: establish whether the charge is a renewal, whether the consumer has a statutory right due to a major failure, and which entity processed the payment. The appropriate remedy depends on those facts.

When a statutory remedy applies: ACL remedies are available where the service fails to meet consumer guarantees. For a major failure, a refund for the unused portion of a service is a recognised remedy for services. Documentation and a clear factual account improve the likelihood of a successful remedy.

If escalation is required: if a vendor’s response is inadequate, options include lodging a complaint with the relevant state fair trading office or seeking guidance from the national consumer regulator; evidence prepared from the documentation checklist will be needed. Legal advice is appropriate for significant monetary disputes.

Table: who controls refunds and remedies for Peak charges

Common pitfalls to avoid

• Missing transaction details: failing to secure a receipt or bank record makes disputes harder.
• Assuming one-size-fits-all refunds: digital subscriptions often limit change-of-mind refunds once access is granted.
• Confused account ownership: family/shared accounts may attach charges to other users’ credentials.
• Late escalation: dispute windows (for card chargebacks or platform refunds) are time‑limited.

Address

• Address: Level 2 East, 300 Murray Street, The Wentworth Building, Off Raine Lane, Perth, WA 6000, Australia

What to do after cancelling Peak

Preserve evidence: keep confirmation of cancellation, all receipts and the documentation checklist items. These records support refund requests, disputes or regulatory complaints.

Monitor billing: regularly review card and bank statements for unexpected renewals and reconcile amounts against receipts and plan descriptions.

If access or features stop unexpectedly: document the date and nature of loss and reference the plan description that was purchased; consumer guarantees may permit remedies where services are deficient.

Escalation pathway: if a remedy is required and a vendor response is unsatisfactory, use the documented evidence to engage the relevant regulator or a dispute mechanism associated with the payment method. For high-value or unresolved claims, consider legal advice.