Cancellation service N°1 in Japan
Contract number:
To the attention of:
Cancellation Department – Pixiv
千駄ヶ谷4-23-5 JPR千駄ヶ谷ビル6F
151-0051 渋谷区
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pixiv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Pixiv: Complete Guide
What is Pixiv
Pixiv is a global platform for artists and fans to publish, discover and support illustrations, comics and short novels. The service offers a free tier and a paid membership called pixiv Premium that unlocks features such as advanced search filters, expanded viewing tools and priority listing options for creators. pixiv Premium is offered as monthly and long-term (3, 6, 12 month) plans, and payment routes include card/PayPal and in-app store billing; the available currency and billing behaviour can vary by how the subscription was purchased.
Subscription plans and pricing for Pixiv
pixiv documents show a 1-month option plus discounted multi-month plans. Pricing displayed by pixiv is often in JPY or USD depending on purchase route, and the company published a fees update effective February 12, 2026 that may change some published amounts. Below are the commonly published plans and approximate Australian-dollar equivalents as available from pixiv and mid-market exchange rates at the time of writing. Values marked “approx” are conversions and may differ from the final amount you are charged by your payment provider.
| Plan | Listed currency on pixiv | Published amount | Approx A$ |
|---|---|---|---|
| 1-month plan (browser/credit card or PayPal) | USD | US$4.15/month | Approx A$6.22 (approx) |
| 1-month plan (App Store typical listing) | JPY | ¥600/month (App Store note) | Approx A$5.70 (approx) |
| 3-month plan | USD or JPY depending on route | 3-month discounted package (pixiv published long-term price) | Varies - billed as one payment, see table below |
| 6-month plan | JPY | Quoted as a one-off amount on some pages | Varies |
| 12-month plan | JPY / USD | One-off annual payment at discounted rate | Varies |
Notes: pixiv indicates long-term plans are charged once per term and renew at the end of the period. App stores may show different local prices and tax handling. The company’s help pages list multiple payment methods and explain that currency is determined by access location.
How cancellations typically work for Pixiv
The cancellation mechanics depend on the payment route used for your pixiv Premium subscription. pixiv’s public guidance makes a consistent distinction: subscriptions billed through external marketplaces (App Store, Google Play) are handled according to those marketplaces’ renewal and refund rules, while subscriptions billed directly (credit card, PayPal or convenience payments) follow pixiv terms. This affects timing for stopping renewals and who controls refunds.
Billing cycle effects: multi-month plans are charged as a single up-front payment for the full term; cancelling during the paid term typically prevents future renewals but does not automatically create a pro rata refund unless a statutory or contractual right applies. pixiv’s terms state that fees already paid are not refundable in many circumstances. This means that cancelling part-way through a paid term will usually allow you to keep premium access until the period ends, without receiving a partial refund.
Cooling-off and refunds: pixiv’s published material and terms indicate limited refund availability for simple change-of-mind cancellations. Refund outcomes commonly turn on the payment route, whether the service failed to deliver, and local consumer law. For digital content where access has been provided, refunds are typically not offered unless there is a fault or misrepresentation.
Customer experiences with cancellation
What users report
Users who have discussed pixiv cancellations online and in help-centre queries commonly report a few recurring themes: unexpected renewals, confusion over which payment route charged them, and limitations on refunds when a paid period is still active. pixiv’s help pages directly address reports of being charged after cancellation and note several likely causes such as incomplete cancellation or use of a marketplace billing channel.
Marketplace versus direct billing is a frequent source of confusion. Customers who purchased via App Store or Google Play commonly find refund and cancellation controls are visible in the app marketplace rather than with pixiv itself; others note that currency display and the billed amount can differ from pixiv’s site because of the app store’s local pricing. Several consumer posts and third-party guides echo that these differences cause disputes about who can reverse a charge.
Recurring issues and practical takeaways
Common problems reported by users include automatic renewal timing, multi-charge situations when switching payment methods, and delays between a cancellation action and the end of the paid period. pixiv’s documentation warns that some payment methods do not permit refunds for unused time and that changing payment method sometimes requires cancelling then re-registering after expiry.
Practical takeaways from public feedback: keep clear records of the payment route and transaction IDs; confirm the exact billing period and next renewal date shown by the payment provider; and when a charge appears unexpectedly, check which payment actor (pixiv, PayPal, App Store, Google Play) actually processed the transaction before seeking a remedy. These steps reflect what users who reached resolution commonly describe.
Documentation checklist
- Account information: pixiv ID, username and any associated login details.
- Transaction evidence: date, billed amount, currency and the transaction identifier shown by your card, PayPal or app-store receipt.
- Payment route record: note whether the charge was processed by a marketplace (App Store/Google Play), PayPal, carrier bundling or directly by pixiv.
- Dates: subscription start, renewal dates and any cancellation timestamps or reference numbers.
- Terms captured: a copy or screenshot of the plan description, price and any renewal/cancellation notice visible when you subscribed.
Chargebacks, disputes and escalation
If a refund is needed and you cannot reach a satisfactory commercial resolution, consumers sometimes use a payment-dispute process via their card issuer or PayPal dispute tools. This step may be effective when the charge is unauthorised, incorrect or the service is materially not as described. Be aware that a chargeback can have implications for the merchant relationship and may require you to provide documentation to your bank.
Regulatory options: where a service uses third-party billing channels or there is evidence of misleading conduct about charges, Australian regulators and industry ombudsmen have previously accepted complaints and achieved remediation in similar contexts. If you consider escalating formally, preserve all records and check guidance from consumer protection authorities about how to frame a complaint.
Legal rights and how they apply to Pixiv
Under Australian consumer law, digital services must meet consumer guarantees such as acceptable quality and correspondence with description. If pixiv Premium lacks promised core features or is materially different from how it was sold, you may have rights to a remedy such as a repair, replacement or refund for the affected period. These rights sit alongside any contractual terms; they cannot be excluded by a provider’s standard terms.
Cooling-off: general cooling-off rules for digital subscriptions are limited and often depend on national rules that apply where the trader operates and where the contract was formed. pixiv’s own terms and help notes indicate limited refund availability for change-of-mind cancellations once access is provided, so statutory remedies for faulty or misleading services are typically the stronger basis for obtaining a refund. Keep regulatory guidance in mind if you believe a statutory breach has occurred.
Payment-route impact table
| Payment route | Who controls renewal/refund | Typical consequences |
|---|---|---|
| Direct payment (card/PayPal) | pixiv + payment processor | pixiv terms apply; refunds usually considered by merchant; currency may be USD for overseas billing. |
| App Store (iOS) | Apple controls renewals/refunds | App-store pricing and refund policies apply; pixiv notes App Store listings may show different JPY price. |
| Google Play | Google controls renewals/refunds | Play Store processes cancellations/refunds; local price display and merchant handling differ. |
Common pitfalls and how to avoid them
- Misidentifying the billing actor: check transaction descriptors so you know whether the charge came from pixiv, an app store or PayPal.
- Assuming automatic refunds: many long-term plans are non-prorata; paid time often remains accessible until expiry without partial refunds.
- Overlooking renewal dates: multi-month plans bill once up-front and renew at term end; confirm the billed period to avoid surprise renewals.
- Not preserving receipts: keep receipts and screenshots that show the payment route and amounts; these are the most useful evidence in disputes.
What to do after cancelling Pixiv
After you cancel a pixiv Premium renewal, monitor your next bank or card statement closely for any unexpected charges. Retain the documentation checklist items and track whether premium features remain available until the end of the paid term; pixiv’s terms indicate access typically continues until expiry but refund options are limited.
If a further unauthorised or incorrect charge appears, escalate promptly to your payment provider with the documentation you collected. If the issue involves misleading representations or billing that cannot be resolved commercially, consider lodging a complaint with the relevant consumer authority and supply full transaction evidence. This is the path that has produced remediation in past digital-billing cases.
Address
- Address: 〒151-0051 東京都渋谷区千駄ヶ谷4-23-5 JPR千駄ヶ谷ビル6F