Cancellation service N°1 in The Netherlands
Contract number:
To the attention of:
Cancellation Department – Plantum
Vossenburchkade 68
2805 PC Gouda
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Plantum service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Plantum: Step-by-Step Guide
What is Plantum
Plantum is an AI-driven plant identification and care app that offers a free tier plus premium subscription features such as disease diagnostics, care guides, watering calculators and plant journals. The service advertises an extensive plant database and added tools like light and pot meters that aim to turn casual interest into a maintained plant collection. The developer positions premium as an unlocked, recurring product that expands core identification functions into ongoing care and tracking.
Official terms state Plantum operates auto-renewing subscriptions and a free trial option; the company notes that the specific premium plan list is visible on platform pages rather than embedded as fixed plans on the website. This model means purchases and renewals are typically handled through the platform you used to obtain the app.
| Plan or listing | Typical reported price or range (approx A$) | Notes |
|---|---|---|
| Monthly premium (reported examples) | Varies - commonly reported ~A$9 - A$12/month approx | Reported prices vary by platform and promotion; sources show multiple USD/GBP listings converted to AUD where direct AU pricing is not published. |
| Annual premium (reported examples) | Varies - commonly reported ~A$80 - A$100/year approx | Annual promotions and lifetime deals have appeared on third-party deal sites; official site refers to platform price listings. |
Customer experience with Plantum cancellation
What users report
Across app-store reviews, independent aggregators and forum posts, many users praise the core identification capability while multiple threads focus on difficulty with unwanted charges and refunds related to premium subscriptions. Several complaints describe charges after attempted cancellation or unexpected annual renewals.
Review aggregators and complaint pages contain repeated user language such as "charged after deleting the app", "trial converted without notice" and "no clear support contact", indicating frustration is concentrated on billing transparency and recovery rather than the feature set. Some forum posts say platform intermediary complexity (how purchases appear in store billing) created confusion when disputing charges.
Recurring issues and practical takeaways
Users who reported successful refunds commonly cited prompt action and documentation of the original purchase as decisive elements. Reports suggest that timing matters: contesting a charge within a short window after the renewal or trial expiry produced higher refund rates in anecdotal cases.
On the positive side, many users rate Plantum highly for identification accuracy and learning content; dissatisfaction tends to be transactional rather than product-quality related. That pattern frames cancellation disputes as recoverable financial events if handled promptly.
How Plantum subscriptions work
Plantum subscriptions are described by the developer as auto-renewing and connected to the platform used to buy the subscription; free trials will roll into a paid period unless the auto-renew is deactivated before the trial ends. The terms specify a 24-hour notice window before the free trial end to avoid automatic charge.
No-cancellation-during-active-period language appears in the official terms for some subscription types; the site also clarifies that removing the app does not stop billing. From a financial perspective this means active monitoring around renewal dates is essential to avoid unintended charges.
| Billing element | Plantum detail |
|---|---|
| Auto-renewal | Auto-renews within 24 hours before subscription end; renewals are platform-processed. |
| Free trial | Unused trial portions may be forfeited on purchase; cancellation notice for trial avoidance is specified as 24 hours. |
| Removing app | Removing Plantum app does not stop subscription billing according to terms. |
Billing cycles, proration and refunds for Plantum
From a financial perspective expect standard recurring-billing behaviour: subscriptions billed on the cycle selected at purchase and charged automatically at renewal. Proration on mid-cycle changes is not guaranteed by the terms; official wording and user reports indicate refunds are case-by-case and often depend on timing and platform policies.
Refund outcomes reported publicly vary: some users achieved full refunds when actioned quickly after an unintended charge; others report pushback or no refund for charges accepted as part of trial-to-paid conversion. Tracking the original receipt and time of charge materially helps any dispute.
Documentation checklist for Plantum disputes and records
- Purchase receipt: store receipt showing date, amount and transaction id.
- Trial terms: screenshot or copy of trial length and auto-renew statement from the time of sign-up.
- Billing statement: bank or card statement lines showing the charged amount and date.
- Cancellation attempt evidence: timestamped notes of when you tried to stop the subscription or flag the charge.
- App metadata: version, platform (iOS/Android) and device model if relevant to any technical or transactional dispute.
- Promotion details: any third-party deal page, coupon or lifetime offer reference tied to the purchase.
Common pitfalls and mistakes to avoid with Plantum
- 1. Ignoring trial end timing - automatic renewal can occur within 24 hours of trial expiry per the terms.
- 2. Assuming app removal stops billing - the terms explicitly say it does not.
- 3. Delayed evidence gathering - refunds are easier when you retain original receipts and timestamps.
- 4. Relying on third-party summaries alone - reported prices and plan names differ across stores and aggregators; always keep the transaction record.
Subscription plans and pricing snapshot for Plantum
Direct, consistent Australian pricing for Plantum is not centrally published on the official site; platform listings and third-party aggregators show multiple regional prices. Where store-specific AU prices are not published, approximate AUD equivalents from commonly reported USD values are provided below as indicative examples only.
| Plan type (reported) | Reported typical price (source currency) | Indicative A$ amount (approx) |
|---|---|---|
| Monthly premium (reported samples) | US$4.99 - US$7.99 (varied reports) | A$7.50 - A$12 approx (approx conversion). |
| Annual premium (reported samples) | US$29.99 - US$59.99 (varied reports) | A$45 - A$90 approx (approx conversion). |
| Occasional lifetime or promotional deals | Promotions listed on deal partners | Varies - often significantly lower than annual list price during promotions. |
How disputes and chargebacks are described by users for Plantum
Public complaints show two dispute patterns: mistaken or accidental subscriptions, and renewals after perceived cancellation. Anecdotal success typically hinges on early action and providing clear transaction documentation.
From a budget-optimisation view, contesting the smallest charge early often has a better cost-benefit than prolonged dispute effort; weigh the recovery value against time and fees if any. Keep the documentation checklist ready to reduce friction should you choose to contest.
Address
- Address: Plantum, Vossenburchkade 68, 2805 PC Gouda, The Netherlands
What to do after cancelling Plantum
After you have initiated any cancellation or dispute process, monitor billing statements for two full billing cycles to confirm no further charges. Flag unexpected entries promptly with your card issuer and retain the documentation list above.
From a cost-control perspective, consider alternative plant-care resources if you are cancelling to reduce recurring spend. Alternatives include single-purchase field guides, community plant forums, or lower-cost plant tracker apps; compare effective annual cost before switching. Use the table below to compare quick cost and feature trade-offs.
| Option | Cost profile | Typical features |
|---|---|---|
| Plantum premium (reported) | Recurring monthly or annual; reported examples approximate A$7 - A$90/year depending on cycle and promotions. | AI identification, care guides, disease diagnostics, reminders |
| Single-purchase guides | One-off A$10 - A$50 | Offline reference, no recurring fees |
| Community forums | Free | User Q&A, variable accuracy, peer support |
Keep financial records to support any future claims and revisit recurring expense decisions every 6 - 12 months. In terms of value, match the annualised cost of Plantum premium against how often you use advanced features such as diagnostics or expert content. If usage is low, a one-off purchase or free community resources may be more efficient.
Finally, if you plan to re-subscribe later, document any promotional or lifetime deal references and align them to a calendar reminder to reconsider the cost-benefit before renewal. This prevents automatic renewals from becoming a hidden ongoing expense in your household budget.