Service de résiliation N°1 en South Africa
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Pulsebit.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
How to Cancel Pulsebit: Complete Guide
What is Pulsebit
Pulsebit is a consumer-facing mobile app that offers heart rate monitoring, mood tracking and premium mental health features via subscription access to enhanced tools. The app presents free core functionality with optional auto-renewing subscriptions and in-app purchases for weekly, monthly and annual premium tiers.
The app appears on major app stores and the developer publishes billing and money-back terms that set trial rules, automatic renewal and refund conditions specific to web purchases and app-store purchases.
Pulsebit subscription plans and pricing
Pulsebit sells several in-app subscription options that vary by period and feature set. Store listings show recurring weekly, monthly and annual options as well as one-off premium access items; amounts visible on store listings are presented in local currency for the consumer at purchase.
| Plan type | Typical price (store listing) | Notes |
|---|---|---|
| Weekly subscription | A$15.49 | Recurring weekly billing may apply; check billing notice at purchase. |
| Monthly subscription | A$11.99 | Auto-renews each month unless cancelled before the renewal window. |
| Yearly subscription | A$30.99 | Often presented as best-value on the store listing. |
| One-off premium access | A$10.49 | Single purchase for Pro access; not always refundable depending on platform rules. |
Prices above reflect amounts shown in public app-store listings and may vary by device, region and app-store policy. Consumers should expect the platform used for purchase to affect refund and cancellation options.
How cancellations work for Pulsebit
Pulsebit’s published billing terms state that subscriptions auto-renew at the end of the paid period and require affirmative action before the renewal to stop further charges; the provider sets a minimum notice window of 24 hours before the current period ends. This means timing matters for preventing the next billing cycle.
The money-back policy for web purchases explains limited refund criteria and sets deadlines for refund requests; some refunds are considered only when the consumer acted within stated timeframes and provided required proof. The policy also distinguishes purchases made directly on the website from those processed by platform stores.
Pulsebit’s terms note that purchases processed through third-party stores (for example, platform app stores) are subject to those stores’ cancellation and refund systems, and the developer may not be able to grant refunds for those transactions. This affects how disputes and chargebacks may be resolved.
Customer experiences with Pulsebit
What users report
Public reviews and aggregated complaint listings show a mixture of positive ratings for core functionality and repeated criticisms about billing clarity and support response. Several users report difficulty identifying the active subscription, unexpected charges after short trials, and slow or unclear replies from support channels.
Some reviewers say they were charged amounts larger than they expected after low-cost trials, and others describe confusion over which platform processed the payment. These reports frequently reference repeated charges and delays obtaining refunds.
Recurring issues and practical takeaways
Recurring issues reported by users include uncertainty about trial-to-paid conversion windows, platform-specific processing that affects refund eligibility, and perceived delays or non-responses from support. These are practical risks when subscriptions auto-renew on short notice windows.
Practical takeaways: preserve receipts and payment records, note the exact time you first activated a trial or subscription, and confirm which purchase channel processed the transaction before pursuing a refund or dispute. Real users recommend persistent record-keeping because resolution timelines can stretch over days or weeks.
Documentation checklist for Pulsebit
- Purchase evidence: payment receipts, bank or card statement entries showing the charge.
- Subscription start date: timestamp or app-store purchase confirmation showing when the trial or subscription began.
- Product description at purchase: screen capture or note of what was offered at the time you subscribed.
- Correspondence log: dates and brief notes of any contact attempts and responses if available.
- Device and platform details: operating system, device model, and whether the transaction was through a store or the website.
Common billing and refund rules that apply to Pulsebit
Pulsebit’s policy materials establish a distinction between website purchases and in-app store purchases; website purchases are subject to the developer’s money-back policy while store purchases are governed by the store’s rules. This affects eligibility and the expected refund timeline.
The developer’s money-back policy references specific windows for refund requests and requires certain documentation for web refunds; refunds that meet policy criteria are processed back to the original payment method and may take several business days to appear.
Common pitfalls when cancelling Pulsebit
- Missed renewal window: waiting until after the 24-hour renewal window can result in an immediate charge for the next period.
- Wrong purchase channel: assuming the developer can refund a store-processed payment can waste time; the store may be the only route for that refund.
- Insufficient proof: lacking receipt or transaction ID makes it harder to substantiate a refund claim.
- Quick trial conversions: low-cost trials that auto-convert require special attention to timing and documentation to support disputes.
How billing disputes and chargebacks relate to Pulsebit
If a charge appears that you do not recognise, first confirm the exact merchant name shown on your bank statement and compare it with your purchase records. This helps determine whether the charge came from the app store, the developer’s web billing or a different merchant.
When a refund is refused or unresolved, consumers may escalate through their payment provider or card issuer to lodge a dispute. Keep documentation to support any chargeback claim because issuers require proof of attempts to resolve with the merchant. This means good record-keeping improves your chances of a successful dispute.
Address
- Address: PLOT 332, ROOIBOK STREET, BOSCHKOP, PRETORIA, GAUTENG, 0002, South Africa
What to expect after you stop renewing Pulsebit
When a subscription stops renewing for Pulsebit, account access typically continues until the paid period ends; premium features are usually disabled at the expiry of that period. This aligns with standard auto-renew models where cancelling prevents future charges but does not retroactively remove charges already incurred.
If a refund is approved under the developer’s money-back policy for a qualifying web purchase, expect refund processing to the original method within the timeframe stated in the policy; platform-store refunds are handled by those stores and timelines vary.
After cancellation or refund resolution, review bank statements for final confirmation and retain all relevant paperwork until your billing questions are fully closed.
Next steps and practical consumer actions regarding Pulsebit
Document your purchase details and monitor billing statements closely for unexpected renewals. Record the exact dates and amounts related to the subscription and preserve screenshots of any purchase confirmations.
If you decide to contest a charge, prepare the documentation listed above before contacting your payment provider or making a formal dispute. In practice, having clear evidence of the purchase channel and the timing of any cancellation attempts strengthens your case.
Finally, keep expectations realistic: platform-processed purchases and developer web purchases follow different rules and timelines, and public feedback shows some cases require persistence to resolve. Use verified payment records when escalating a dispute so you present a clear account of events.