Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Simply South
3 Spencer Way
4125 Park Ridge
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Simply South service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Simply South: Easy Method
What is Simply South
Simply South is a niche streaming service focused on South Indian movies and short-form content, offering a library of Tamil, Telugu and Malayalam titles with options for HD and select 4K playback. The platform offers multiple subscription rhythms: monthly, quarterly, half-yearly and yearly plans and operates automatic renewal by default, with site terms noting renewal occurs unless cancelled at least 24 hours before the period end. Subscription mechanics such as billing cycles, auto-renewal windows and refund constraints are outlined in the service terms and FAQ.
Subscription plans and pricing snapshot
Simply South lists multiple plan lengths directly; published marketing and third-party channel listings show variation in headline prices depending on where the subscription is purchased. Use the table below to compare plan types and representative pricing points found publicly. Where direct AUD pricing was not published by the service, an approximate AUD conversion is shown.
| Plan type | Source / notes | Representative price (AUD) |
|---|---|---|
| Monthly | Direct site lists monthly option; site notes plans start from US pricing. | Varies (direct site lists from approx A$9.00/month where USD pricing appears to apply). |
| Quarterly / half yearly / yearly | Available on the platform; annual billing and renewals are explicitly referenced in the terms. | Varies (annual offers commonly listed as discounted versus monthly). |
| Prime Video channel add-on (example) | Third-party channel listing for local market. | A$7.99/month (Prime Video channel listing as a representative marketplace price). |
How cancellations typically affect billing and access
First, auto-renewal: terms state subscriptions automatically renew unless cancelled at least 24 hours before the period end; the account is charged within 24 hours prior to renewal. This timing is the main deadline to avoid an extra period being billed.
Next, refunds and proration: Simply South’s published policy indicates no partial or prorated refunds for unused portions and no refunds after renewal in many cases. Free-trial rules and upgrade pro-rata adjustments are also discussed in the terms and refunds page.
Cooling-off and consumer rights: for digital subscriptions, the consumer right to a refund can be limited if digital content access has begun; for Simply South, the policy specifically excludes refunds for content played or accessed. Where local consumer law provides additional protections, those can sometimes override commercial policy for certain transactions.
Customer experiences with cancellation
What users report
Users on public review sites report recurring problems with automatic renewals and difficulty stopping unwanted charges. Multiple reviewers claim the subscription renewed without prior notice and that support was unresponsive or slow to resolve refund requests. Real user feedback includes complaints about double charges, difficulty removing stored payment methods and delayed or absent customer replies.
Recurring issues and practical takeaways
Recurring issues visible in reviews: disputed renewals, reports of long response times from support and frustration over non-prorated refund rules. These patterns suggest the strongest protections for a subscriber are careful tracking of billing dates and preserving documentation of interactions and charges.
Common pitfalls and mistakes to avoid
- Missing the 24-hour cutoff: The terms require cancellation before the 24-hour pre-renewal window; missing this can trigger a full new period charge.
- Assuming automatic refunds: The service states no prorated refunds for unused time and no refunds after renewal in many cases.
- Ignoring third-party billing differences: Purchases through external channels or marketplaces can have different billing rules; verify which entity billed you.
- Poor documentation: Lack of screenshots, dates and payment records weakens a dispute; keep concise records for each interaction and charge.
Documentation checklist
- Account details: username or subscriber identifier, and start date of the subscription.
- Billing records: card or statement entries showing the charge date and exact amount.
- Terms copy: a snapshot of the service terms or refund policy that applied at purchase time.
- Interaction log: dates, short notes and confirmation references from any correspondence or marketplace receipts.
- Playback evidence: if disputing access-based refund exclusions, note whether content was played and when.
Disputes, chargebacks and consumer rights
If a charge appears that you did not expect, first verify which entity billed the card or account. Many reports highlight confusion when payments originate via a marketplace or third-party channel rather than direct from the platform.
Keep in mind that commercial refund policies and platform terms coexist with statutory consumer protections. Where a consumer law violation is suspected, documented evidence of attempts to resolve the issue with the provider and exact bank/statement entries will strengthen any complaint filed with a card issuer or regulator.
Practical dispute steps and what to expect
First, collect all evidence listed in the documentation checklist and identify the exact charge date and description on your bank or card statement. Next, if a refund is refused under the published no-refund terms, you can escalate with your payment provider or your financial institution; institutions often have specific windows for disputing unauthorised or incorrect charges.
Expect timelines: merchant investigations and bank disputes commonly take several weeks. Keep copies of every communication and note the case or reference numbers you receive from your payment provider. Real user reports frequently cite long resolution times, so persistence and clear records are essential.
Service-specific warnings and tips
First, verify the billing descriptor on your card statement. Users have reported confusion when the billed merchant name does not clearly match the platform brand; this can complicate merchant disputes.
Next, if you purchased through a marketplace add-on (for example a streaming channel), the marketplace’s billing and refund rules may apply and differ from those on the Simply South site. Record where the charge originated before starting a dispute.
Address
- Address: 3 Spencer Way, Park Ridge QLD 4125, Australia
Comparison: direct site vs marketplace channel
| Aspect | Direct site | Marketplace / channel |
|---|---|---|
| Typical plan types | Monthly, quarterly, half yearly, yearly; platform states upgrades adjust pro-rata. | Often monthly add-on pricing; marketplace may show a fixed monthly A$ price (example A$7.99). |
| Refund / proration | Service policy states no partial refunds and no refunds after renewal. | Marketplace refund rules vary by provider; billing descriptor and dispute routes may differ. |
What to do after cancelling Simply South
After you cancel, review recent bank or card statements for any renewed charges within a 30-day window and retain the documentation checklist items. If an unexpected charge appears, prepare the evidence set and contact your payment provider with dates and the charge descriptor.
Additionally, consider removing stored payment methods from any account or marketplace where your card is saved, and monitor the billing descriptor string on statements to detect duplicate or recurring charges early. Real user reports suggest monitoring for at least one billing cycle after cancellation.
Finally, if you believe your rights under local consumer law have been breached, gather the documentation above and consider lodging a complaint with the relevant consumer protection agency; clear, dated evidence of attempted resolution with the provider will make a regulator or dispute process more effective.