Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Snap
PO Box 522
1670 North Ryde BC
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Snap service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Snap: Complete Guide
What is Snap
Snap is a franchised gym network that offers 24/7 access to physical fitness centres and related member services. Clubs are locally owned and operated, so pricing, joining fees, contract length and some amenities can differ from club to club. This model means members normally sign a membership agreement with a local club rather than directly with a single national office. Official member materials emphasise local variation and refer members to their membership agreement for the binding terms that govern billing and cancellation.
Typical features promoted by Snap clubs include keycard access, basic strength and cardio equipment, occasional classes or on-demand sessions, and a mobile app for member information. Because each club sets its own terms, published pricing is usually shown as ranges rather than fixed national rates.
| Plan type | Typical AU pricing (indicative ranges) | Common extras |
|---|---|---|
| Individual month-to-month | A$34.95 - A$59.95 | Joining fee possible; access card; annual club fee may apply |
| Couple / family | A$54.95 - A$84.95 | Discounted joint access; depends on club |
| Prepaid 6-12 months | Varies (club dependent) | Often reduced effective monthly cost |
How cancellations typically work for Snap memberships
Snap clubs are contract-based: the membership agreement you signed is the binding document that sets notice periods, minimum terms, any exit fees and whether pre-paid balances are refundable. Expect those contractual terms to control what happens when you want to stop paying.
Notice periods: many members report that clubs require a notice period (commonly around 30 days) before billing stops; the agreement should state the exact timeframe and any required form of notice. This affects when the final payment is taken and whether you are charged for a full billing cycle after you notify the club.
Billing cycle and proration: billing may be fortnightly, monthly or annual depending on the plan. In practice some clubs will not prorate the final cycle and will charge through the notice period, while others may calculate a pro rata refund for unused prepaid time. The membership agreement and club policy determine whether a refund is due.
Cooling-off and special circumstances: statutory and code-based cooling-off rules can apply in some situations (for example, unsolicited consumer agreements or where a state fitness code applies). Some states or clubs include short cooling-off periods in the contract; medical reasons, relocation, or disability may allow termination or variation with evidence. Check the agreement and relevant consumer guidance.
Customer experience and cancellation feedback
What users report
Review platforms and cancellation help resources show a mix of outcomes. Several members report straightforward exits when they followed the contract terms and retained proof; other members report persistent debits after they requested cancellation or delays in acknowledgement. Common member comments include frustration about being charged for an extra period and difficulty getting refunds for prepaid amounts.
Representative user feedback ranges from short, positive notes about quick in-club processing to complaints such as "they kept taking one month after I cancelled" and reports that the internal handling of cancellations varied significantly between clubs. These comments suggest outcomes often depend on local club practice and the quality of record-keeping.
Recurring issues and practical takeaways
Problem: continuing direct debits after the member believes they have cancelled. What works: keep a clear copy of the membership agreement, a dated record of the cancellation request and any club responses. Evidence is the most important factor if you need to escalate.
Problem: differing local policies on refunds and notice. What works: actively check the exact clause in your signed agreement that covers refunds, notice and minimum term obligations before you make decisions. If the agreement promises a cooling-off or concession, identify the clause and any documentary conditions (for example, medical proof).
Documentation checklist
- Signed membership agreement - the version you signed, including any attached terms and fees.
- Proof of payment - bank statements or payment receipts showing direct debits or prepaid payments.
- Cancellation date record - the date you made the cancellation request and how it was recorded by the club.
- Medical or relocation evidence - if you expect to rely on an exemption, have supporting documents ready.
- Club correspondence log - a short timeline of interactions, with dates and brief notes on content.
| Feature | Typical Snap outcome |
|---|---|
| Notice period | Varies by club; often around 30 days |
| Refunds for prepaid time | Depends on contract and club policy; sometimes prorated, sometimes not |
| Joining / administration fees | Often non-refundable |
| Medical / relocation exceptions | May be allowed with proof |
Disputes, chargebacks and escalation options
If an account keeps being debited after you have complied with your contractual obligations, you have two complementary pathways: financial dispute mechanisms and consumer protection escalation. Use both in parallel where appropriate.
Financial dispute: your payment provider can review recurring debit claims and may provide a refund mechanism for unauthorised or disputed transactions. Keep all documentation to support a claim. Many members have reported resolving at least some unwanted debits through financial dispute processes.
Consumer escalation: where a club refuses to honour contract terms or refunds due under consumer guarantees, escalate to your state consumer affairs office or fair trading authority. These agencies can mediate complaints about gym contracts, unfair terms or improper collection practices. The state guidance emphasises retaining proof of the signed contract and payment records.
When to consider further action: if mediation or bank dispute fails and material sums remain unpaid to you, consider formal complaint channels or legal advice. Document costs and keep a clear chronology. Legal remedies vary with the nature of the breach and the size of the claim.
What to expect after cancelling Snap
Expect a mix of outcomes depending on your club. Typical administrative results include a final charge covering the notice period, a confirmation entry on the club’s records and, if applicable, a final reconciliation for pre-paid membership time. Retain confirmation entries for at least 12 months.
Monitor bank statements for at least two billing cycles after cancellation and check for unexpected debits. If a charge appears, use your documentation checklist to prepare a clear, dated account of events before engaging with dispute or escalation routes.
Consider whether your agreement allows membership transfer, suspension or credit for a future period as alternatives to cancellation; some clubs offer these options in the membership terms. If so, weigh the administrative costs and forms of evidence required.
Address
- Address: PO Box 522 North Ryde BC New South Wales Australia 1670