Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Spriggy
PO Box R1919, Royal Exchange
1225 Royal Exchange
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Spriggy service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Spriggy: Complete Guide
What is Spriggy
Spriggy is a family-focused pocket money platform that combines a parent-controlled digital wallet with prepaid Visa cards for children. The service aims to teach children money skills by letting parents set pocket money, chores and savings goals while providing a reloadable card for spending and saving. Spriggy operates on a paid membership model with a 30-day free trial for new members and annual billing thereafter. The product is provided by Rivva Pty Ltd and the parent wallet and prepaid card functions are supported by a third-party card issuer; the site publishes a Product Disclosure Statement and detailed terms for fees and balances.
| Plan | Billing | Who it suits |
|---|---|---|
| Single-child membership | A$60/year | Families with one child; includes parental controls and one prepaid card |
| Multi-child membership | A$78/year | Families with 2-6 children; covers multiple cards and household management |
How cancellations work for Spriggy
First: membership timing. New members typically have a 30-day trial that converts to an annual membership fee at the end of the trial; that annual fee is charged once per year unless changed under the membership terms. Spriggy notes when the annual fee will be charged and how additions of children affect pro-rata charges.
Next: balance and cancellation fee rules specific to Spriggy. Spriggy publishes a policy where, at cancellation, if the combined balance across the Parent Wallet and any kids' Prepaid Card(s) exceeds A$10 then the full balance is refunded. If the combined balance is A$10 or less, that amount may be retained as a cancellation fee (up to A$10). This rule also applies to additional parent users' wallets in some circumstances.
Additionally: billing adjustments and pro-rata charges. If you add children mid-year your membership may be moved from one-price to multi-child pricing and an adjustment fee can be applied on a pro-rata basis for the remaining membership period. These adjustments are described in Spriggy's terms.
Cooling-off and refunds: Spriggy references trial periods and the Product Disclosure Statement for eligibility of refunds tied to the trial and to product terms. Refunds and disputes are handled according to the published PDS and terms, and outcomes depend on timing, balance and membership type.
Customer experience with Spriggy cancellation
What users report
Real users have shared mixed experiences. Positive reviews praise the educational value and parental controls. Critical reports focus on surprise billing after pricing changes, and difficulties stopping future charges when members decide to leave. Several public reviews describe delays, frustration with automated replies, and requests for refunds that required follow up.
Recurring issues and practical takeaways
Most commonly reported problems for Spriggy are timing-related: members who expected monthly billing instead encountered annual charges, or who mis-timed their trial period were billed unexpectedly. Another frequent complaint is that a small but visible portion of users found communication and response times slower than they expected after a billing event.
Practical takeaway: align your actions with the published billing schedule and keep clear date-stamped records of trial start and annual renewal dates. If you plan changes to children on the plan, expect pro-rata adjustments.
Documentation checklist for cancelling Spriggy
- Proof of membership and billing: annual billing statement or proof of the A$60 / A$78 charge.
- Trial start date: record the date the 30-day trial began if applicable.
- Balance snapshots: screenshots or statements showing Parent Wallet and card balances on the day you decide to cancel.
- Membership changes: records showing when additional children were added or removed (relevant for pro-rata adjustments).
- Terms referenced: save the PDS, terms and FAQ statements that describe cancellation and refund rules.
Refunds, disputes and chargebacks for Spriggy
First: refund eligibility is tied to timing, membership type and the Parent Wallet balance. Spriggy's publicly stated rule about the A$10 threshold determines whether leftover funds are refunded or retained as a cancellation fee.
Next: disputes. If a charge appears that you did not expect, compare the charge date to your trial end and annual billing date and to any pro-rata adjustments from changes in household size. Keep the relevant transaction records when questioning a bill.
Additionally: escalation. If you cannot reach a resolution through the documented terms, consider formal dispute avenues available to consumer payment transactions and reference the Product Disclosure Statement when presenting your case. Be prepared to show the dates and balances noted in the documentation checklist.
| Feature | Spriggy | Typical alternatives |
|---|---|---|
| Membership model | A family-based annual fee with 30-day trial (A$60 / A$78) | Bank youth accounts or other pocket-money apps often use bank-linked accounts or monthly fees |
| Card type | Prepaid Visa cards linked to Parent Wallet | Debit cards, school banking programs or bank kids accounts |
| Refund rule highlight | Balance threshold A$10 retained as cancellation fee if balance is A$10 or less | Varies by provider - some refund full unused balance |
Common pitfalls when cancelling Spriggy
- Misreading the billing cycle: expecting monthly billing instead of the annual charge after trial.
- Missing trial end dates: trial conversion to paid membership is automatic if the trial conditions are met.
- Small leftover balances: leaving a combined balance of A$10 or less can effectively be retained as a cancellation fee.
- Not documenting adjustments: adding children can create pro-rata fees that modify the next charge.
- Relying on memory: verbal or vague notes are weaker than dated records when seeking refunds or disputing charges.
What to expect after cancelling Spriggy
Most members should expect the provider to reference the Parent Wallet and Prepaid Card balances when calculating any refund or retained cancellation fee. If the combined balance was above the threshold referenced in Spriggy materials, that amount is typically refundable; if the balance was at or below the threshold it may be retained as a cancellation fee.
Next steps to manage the post-cancellation period: monitor your payment statements around the anniversary or trial-conversion date, verify that card access and wallet authorisations have been deactivated, and confirm that any refunded balance appears according to the timelines in the product documents. Keep the documentation checklist items saved for at least one billing cycle after cancellation.
Address
- Address: Spriggy Mobile, PO Box R1919, Royal Exchange, NSW 1225, Australia