Cancellation service N°1 in Spain
Contract number:
To the attention of:
Cancellation Department – Style Dna
Paseo Ferrocarril 337
08860 Castelldefels
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Style Dna service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Style Dna: Easy Method
What is Style Dna
Style Dna is an AI-driven personal styling and colour analysis service delivered through a mobile app and associated web presence. The app offers automated outfit and colour analysis, daily analysis allowances and optional analysis packs for extra uses, with subscription access gated by recurring billing.
The publisher lists three core subscription frequencies: weekly, monthly and yearly, and notes additional one-off analysis pack purchases that remain usable after subscription ends. Payments for in-app subscriptions are processed through the app marketplace and managed by a third-party subscription layer.
| Plan | Billing frequency | Observed AU price |
|---|---|---|
| Basic - weekly | Weekly | Varies |
| Standard - monthly | Monthly | A$12.99 (approx). |
| Annual | Yearly | A$39.99 (approx). |
Prices shown in app store summaries vary by region and may change; the service documentation emphasises marketplace billing and automatic renewal mechanics.
Customer experiences with cancellation
What users report
Public reviews from app stores and independent review sites show a mix of compliments about style analysis and recurring complaints focused on billing and access. Many users praise the concept and initial analysis, while a sizable portion report unexpected charges, duplicate billing and difficulty obtaining refunds.
Specific user remarks include claims of repeated monthly charges after an attempted cancellation, complaints about being charged a higher amount than advertised during trials, and users saying support could not locate their subscription record. These reports appear across app store reviews and consumer feedback platforms.
Recurring issues and practical takeaways
First: automatic renewals are a frequent friction point because the published terms state subscriptions renew automatically unless ended before 24 hours of the period end. Several reports indicate that missing that window correlated with an unexpected renewal charge.
Next: marketplace billing matters. When payments are processed through an app marketplace, that billing route affects refund options and how access is revoked; users should be aware that marketplace rules can differ from a developer's stated refund policy.
Additionally: multiple user reports of duplicate or unauthorised charges appear on review sites. These instances often required consumers to monitor statements and escalate disputes through their financial provider or platform dispute processes.
How cancellations typically work for Style Dna subscriptions
The service's subscription terms describe automatic renewal and a requirement to cancel at least 24 hours before the end of the current period to prevent renewal. Cancellation as described in the terms takes effect at the end of the billing period, not immediately.
Proration and access: the published terms indicate that access continues until the billing period expires. Additional one-off analysis packs remain available after subscription cancellation until they are fully used. Refunds are described as not available in the terms, but consumer rights can override contractual no-refund statements in certain circumstances.
Cooling-off and consumer guarantees: unsolicited agreements and some consumer transactions carry statutory cooling-off protections; more broadly, consumer guarantees require services to be supplied as described. If the service failed to provide access or performed poorly against its promises, a consumer remedy such as a refund may be available under consumer protection law even when the supplier’s terms say otherwise. Keep documentation that demonstrates the service failure.
| Scenario | What to expect for Style Dna |
|---|---|
| Cancellation timing | Effective at period end if notice given before the 24 hour deadline. |
| Proration | No proration stated; access remains until billing period expires. |
| Refunds | Terms state no refunds; consumer law may still apply in some failures. |
| Additional packs | Analysis packs remain usable after subscription ends until exhausted. |
Documentation checklist
- Payment record: bank or card statement lines showing charges and dates.
- Subscription terms: a copy or screenshot of the subscription terms that were in effect when you subscribed.
- Service access log: timestamps or screenshots showing if and when access failed or the app was unusable.
- Purchase receipt: app store or marketplace receipt for the subscription and any analysis packs.
- Communication log: dates and short notes of every contact attempt and the response received, if any.
Refunds, disputes and chargebacks - what to expect
Most load-bearing consumer complaints about this service revolve around refunds and double billing. The service terms explicitly state that refunds are not offered for subscriptions or analysis packs.
That contractual position does not automatically eliminate consumer remedies where the service is not provided, is materially misdescribed, or there are billing irregularities. Official consumer guidance confirms businesses cannot contract out of statutory guarantees. Keep this distinction in mind when assessing whether a charge may be contested.
When billing anomalies occur, common pathways users report are: tracking the charge on statements, collecting proof of lack of access, and following dispute procedures available through their payment provider or the app marketplace. Public reviews show users often need persistence to get a resolution.
Common pitfalls and mistakes to avoid
- 1. Missing the 24 hour renewal window and being surprised by a renewal charge.
- 2. Not saving the original receipt and subscription terms; losses of this evidence make disputes harder.
- 3. Assuming no-refund in terms always blocks a remedy under consumer law.
- 4. Overlooking charges from the app marketplace versus charges from the developer; both can appear on statements and may require different dispute pathways.
- 5. Not checking for additional one-off purchases such as analysis packs that remain active and can be a separate cost item.
Practical tips from people who resolved billing problems
Most successful outcomes reported by users share common steps: timely record keeping, clear identification of the disputed charge on bank statements, and persistence when escalating the issue. Multiple reviews note that gathering platform receipts and timestamps reduced delays.
If you have overlapping subscriptions or multiple devices, verify which account or marketplace recorded the purchase; reviews show confusion between different app accounts can slow resolution. Keep concise notes with dates and amounts for each charge.
Address
- Address: AI STYLE BY DNA, S.L.U Paseo Ferrocarril 337,Castelldefels, Barcelona, Spain, 08860
What to do after cancelling Style Dna
First: monitor your bank or card statements for at least two billing cycles to confirm no further renewals appear. Keep copies of receipts and any messages related to the subscription period that ended.
Next: confirm that one-off analysis packs remain accessible in the app records if you purchased them; the published terms say these packs remain until used. Having a record of remaining packs avoids surprise loss of value.
Additionally: if you encounter unexpected charges after cancellation, compile your documentation checklist and raise the issue through any dispute options available to you under the card issuer or app marketplace procedures. Public feedback indicates persistence and clear documentation improve chances of recovery.
Most importantly: know your consumer protections. If the service did not deliver the promised access or was misrepresented, statutory remedies may be available despite a no-refund clause. Consult official consumer guidance for options and thresholds for complaints.