Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Surfline
Pierside Pavilion, 300 Pacific Coast Hwy #310
92648 Huntington Beach
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Surfline service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Surfline: Complete Guide
What is Surfline
Surfline is a surf forecasting and live-cam service that combines a global network of surf cameras, human forecasters and proprietary models to deliver surf conditions, tide and wind information. It offers tiered digital memberships giving access to extended forecasts, ad-free camera viewing and advanced tools such as smart cam features and wave timeline.
The company publishes both monthly and annual membership options and distinguishes purchases made directly on its site from those processed via app stores. This affects billing, renewal and refund pathways for subscribers.
Subscription plans and pricing recap for Surfline
Available plans can include a free trial, monthly and annual Premium tiers, a lower-cost Premium with ads option, and a higher-tier Premium+ family-style offering in select regions. Promotional pricing and regional variants exist; the Australian landing page shows a trial offer followed by a promotional monthly-equivalent price.
| Plan | Billing term | Example AU price | Notes |
|---|---|---|---|
| Premium (standard) | Monthly / annual | A$6.50/month (promotional monthly equivalent; billed annually) | Free trial sometimes offered; features include ad-free cams and extended forecast. |
| Premium with ads | Annual | Varies | Lower-cost ad-supported annual variant offered in select regions. |
| Premium+ | Annual | Varies | Higher-tier annual plan with sharing features; regional rollout applies. |
| Purchase channel | What changes for billing | Practical consequence |
|---|---|---|
| Direct on Surfline website | Surfline handles recurring payments and account credits | Refunds and account changes generally handled by Surfline support; site-managed upgrades may use credits. |
| In-app via Apple/Google | App stores process payments and enforce their refund rules | App-store purchases follow Apple/Google billing timelines and policies; support capacity from Surfline for app-store refunds is limited. |
Customer experience with cancellations and billing for Surfline
What users report
Review sites and community forums show mixed feedback. Positive comments praise the camera network and user interface, while many payers complain about inaccurate forecasts and unwanted renewals after trials. Several reviewers describe being charged the annual fee after a trial or forgetting a trial expiry, leading to surprise charges.
Some legacy users who migrated from other services have described confusion about how legacy subscriptions map into Surfline’s system, and a number of posts reference friction when resolving billing issues tied to purchases made via different channels.
Recurring issues and practical takeaways
Users commonly report these patterns: unclear renewal timing for annual plans, differences in how app-store purchases are handled versus site purchases, and mixed responsiveness from support when billing disputes arise. Real users suggest keeping clear records of the start and renewal dates and the payment channel used.
Where a promotional price changed or an acquisition (for example, when Magic Seaweed content integrated) took place, some subscribers reported being unable to trace which contract applied to their account. These migration issues raise the need for precise documentation when you subscribe or trial.
How cancellations typically work for Surfline subscriptions
Termination and renewal mechanics are determined mainly by the purchase channel and the plan type. Annual plans usually auto-renew for another year unless renewal is stopped before the renewal date; monthly plans renew each month until renewal is stopped. Free trials are normally linked to annual plans only and convert to paid subscriptions at trial end unless the renewal is cancelled.
Surfline’s help articles note that cancelling certain plan renewals will cause the membership to expire at the end of the paid period rather than immediately; that is, you generally retain access until the current billing period ends. This means you may not receive a pro rata refund for unused days on annual subscriptions unless a refund is explicitly agreed.
Billing and refund options differ by channel: when the app store processes a purchase, Apple or Google’s billing and refund mechanisms govern recovery of charges. When Surfline processes the payment directly, Surfline’s billing policies and goodwill refunds apply as described in its support literature.
Price changes and new tiers have been rolled out in recent years, and users should expect regional price variation and periodic changes to plan features. Some published reports suggest the company updated price tiers and introduced a Premium with ads option and Premium+ in recent updates.
Cooling-off, refunds and consumer law rights relevant to Surfline
Under general consumer protection principles, a buyer of digital services may have remedies when a service has a major failure or is not as described. For subscription services, regulators have been attentive to unclear auto-renewal disclosures and “subscription trap” practices. The Australian regulator has enforced transparency on renewal and cancellation terms in other subscription cases. This means that, for Surfline subscriptions, statutory rights can apply if there is misleading information or a significant service failure.
This is not legal advice. If you believe the contract terms or renewal disclosures were misleading, you can seek remedies under consumer law routes or raise the issue with an appropriate consumer regulator or financial institution. Keep claims focused on the contract terms and the factual service performance.
Documentation checklist for cancelling Surfline
- Subscription record: proof of purchase date, plan name and the payment channel used.
- Trial evidence: screenshots or records showing any free-trial start and expiry dates.
- Billing statements: bank or card statements showing the charge date and amount.
- Terms at time of sale: a copy or screenshot of the terms, price and renewal notice shown when you subscribed.
- Communication log: dates and brief notes of any contact with support or the app store about billing or access issues.
Address
- Address: Pierside Pavilion, 300 Pacific Coast Hwy #310, Huntington Beach, CA 92648, USA
Common pitfalls and how to avoid them with Surfline
- 1. Confusing purchase channels: mix-ups between app-store and site purchases can delay refunds. Check the payment source on your statement and record it when subscribing.
- 2. Missing trial expiry dates: free trials tied to annual plans can convert to a paid annual charge at the end of the trial. Save the trial start confirmation and set a personal reminder.
- 3. Price change timing: renewing at a different price or under a new tier can cause surprise charges. Retain any renewal notices and check the date of the next scheduled charge.
- 4. Migration confusion: if your account was created after a platform acquisition or content migration (for example, legacy services consolidated into Surfline), verify which legacy plan applies to your record.
What to expect after cancelling Surfline
After you stop a renewal you should expect the subscription to remain active until the end of the current billing period for most plans. Access typically ceases at the period end unless a refund is negotiated. For app-store purchases, refunds and timing are subject to the store’s policies; for site purchases, Surfline’s billing and support channels determine any refund or credit.
If you believe you were charged in error after cancelling or you did not receive the service you paid for, document the charge and the relevant screenshots or evidence of access interruption. You can raise a billing dispute with your card issuer if the charge appears unauthorised or you cannot resolve the issue with the payment processor.
Regulators have pursued cases where businesses failed to disclose auto-renewal or made cancellations difficult. Use this context when preparing a formal complaint: focus on the timing of notices, the disclosure of renewal terms and any misleading information about options at renewal.
Practical next steps to protect your rights with Surfline
Keep a concise file of all subscription evidence and note exact dates of trial starts, renewals and any support interactions. If there is a billing dispute, present the documented timeline and the specific contractual language shown at the time of purchase.
Where refunds are declined and you consider the charge unfair, check whether statutory consumer guarantees or regulatory action may support a remedy; regulators have challenged businesses for unclear renewal practices, which can strengthen the case for remediation.