Service de résiliation N°1 en Australia
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Tacx.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
How to Cancel Tacx: Complete Guide
What is Tacx
Tacx is a cycling brand known for smart trainers and a complementary training app that streams real-world ride videos, structured workouts and training plans for users who pair a Tacx smart trainer with a device. The app offers a free tier with limited features and two paid tiers: Premium (standard definition) and Premium HD (high definition). The app syncs activity data to Garmin Connect and is positioned for users who own Tacx hardware and want video-led or structured indoor sessions.
Tacx trainers are widely sold through Australian retailers and often bundle short access vouchers for the Tacx app with hardware purchases. Pricing for trainers ranges widely depending on model; buyers often pair the hardware purchase with the app subscription.
Customer experiences with cancellation
What users report
Users praising the Tacx ecosystem typically note the video library quality and trainer accuracy. Several reviews highlight smooth setup and useful training plans.
Complaints from public review platforms concentrate on unexpected charges after trials, confusion over auto-renewal, and difficulty getting a refund when the service did not meet expectations. Trustpilot entries and forum posts show a mix of positive hardware support experiences and frustration with billing clarity.
Recurring issues and practical takeaways
Users who avoided hassles report these practical steps: keep clear records of trial start and renewal dates, note whether a trainer purchase included a voucher, and monitor the statement used for billing. Many reviewers recommend documenting every contact and saving screenshots of subscription pages and receipts.
How Tacx subscriptions typically work - billing, trials and refunds
Tacx offers a free tier plus paid monthly and annual plans for Premium and Premium HD access. Regional pricing may vary; official region pages list USD amounts that convert to local currency for billing. Expect automatic renewals at the end of trials unless cancelled before the billing date.
Proration: in many digital subscription models, cancellation prevents future renewals but access continues until the end of the paid period. Pro-rata refunds for unused time are uncommon unless the provider’s terms or consumer law require them. For Tacx, standard practice reported by reviewers is continued access until the billing period ends and limited automatic pro-rata refunds.
Free trials and vouchers: hardware bundles sometimes include trial vouchers. If a trial converts automatically to a paid plan, the timing of that conversion is central to any refund or dispute claim. Keep evidence of voucher redemption dates and voucher terms.
Refunds and faults: under consumer protections, digital services that are faulty or not supplied as described can attract remedies including repair, replacement or refund. Change-of-mind refunds for digital access are generally limited once content has been supplied. Expect any technical or quality disputes to be assessed against consumer guarantees.
Subscription plans and approximate AU pricing
Below is a practical conversion of the commonly listed Tacx plan prices to AUD. These figures are approximate conversions from the USD amounts historically cited by Tacx/Garmin and should be used as a planning guide only. Prices billed in your account may include local taxes and platform store rounding.
| Plan | Common listing | Approx AU price |
|---|---|---|
| Premium monthly (SD) | US $9.99/month | A$15/month (approx) |
| Premium HD monthly | US $13.99/month | A$21/month (approx) |
| Premium annual (SD) | US $99.99/year | A$150/year (approx) |
| Premium HD annual | US $139.99/year | A$210/year (approx) |
Sources list USD amounts for standard and HD tiers; exchange conversions use a recent mid-market rate to present AUD approximations. Final billed amounts may differ by platform (app store vs payment processor) and include taxes.
Feature comparison: free vs premium vs premium HD
| Feature | Free | Premium (SD) | Premium HD |
|---|---|---|---|
| Video library | Limited | Access to 250+ videos (720p) | Access to 250+ videos (1080p) |
| Structured workouts | Some | Full library and plans | Full library and plans |
| Group rides / live opponents | No | Yes | Yes |
These feature distinctions are consistent across app descriptions and independent reviews; HD primarily upgrades video resolution and download quality.
Documentation checklist
- Receipt: proof of purchase for trainer or subscription and any voucher codes.
- Trial start date: screenshot or record showing trial activation and expiry.
- Billing statements: bank or card statement lines showing subscription charges and dates.
- Terms snapshot: screenshot of the plan terms or pricing page as you saw it at signup.
- Issue log: dated notes/screenshots of faults, error messages or failures to deliver advertised features.
- Refund records: any acknowledgement numbers or automated replies relating to refund attempts.
Common pitfalls and mistakes to avoid
- 1. Overlooking trial end dates - many disputes start because users missed the date their trial converted to a paid plan.
- 2. Not documenting voucher redemption - bundled vouchers can auto-apply and affect eligibility for refund.
- 3. Assuming pro-rata refunds are automatic - industry practice often treats the paid period as used until its end.
- 4. Deleting app-store receipts - receipts and bank statements are central evidence for disputes.
- 5. Waiting too long to raise a fault claim - remedy windows under consumer guarantees can be time-limited.
Disputes, chargebacks and seeking remedies
If a charge appears that you did not expect, compile the documentation checklist items and raise the concern promptly with the service’s support channels noted in their terms of sale. Record every interaction and request written confirmation of the outcome.
As a parallel option, financial institutions can examine unauthorised or disputed charges under card scheme rules. When preparing a dispute, present dates, amounts, the trial/voucher evidence, and any provider responses. Time limits for reversing payments vary by bank and card scheme.
Short note on applicable consumer protections for Tacx subscriptions
Digital subscriptions are covered by consumer guarantees: the service must be as described and fit for purpose. If Tacx digital content is faulty or substantially misdescribed, remedies may include a refund or other remedy under the Australian Consumer Law. For change-of-mind cancellations after digital content has been supplied, refunds are generally limited unless the supplier’s terms or law say otherwise. Keep exchanges brief and factual when asserting a remedy.
Practical insider tips from cancellation experts
- Set a billing alert in your banking app for the day after any free trial would convert.
- Screenshot the subscription screen where the renewal date or trial end is visible.
- If you received a voucher with trainer purchase, keep the voucher redemption confirmation; it often affects refund eligibility.
- When claiming a fault, keep concise evidence: 1-2 screenshots showing the failure and a short dated note of attempts to reproduce the fault.
- Retain the card or payment method statement lines for at least one billing cycle after cancellation to confirm no further charges.
Address
- Address: 30 Clay Place Eastern Creek, NSW 2766
What to do after cancelling Tacx
After you end a Tacx subscription (or decide to stop renewing), monitor the payment method used for at least one billing cycle to confirm no further charges appear. Keep the documentation checklist for potential future disputes.
If you plan to switch platforms, export or sync your training data to a neutral platform that you control where possible; this reduces lock-in and eases any migration if you later resubscribe elsewhere.
Consider scheduling an annual review of recurring charges and voucher expiries to prevent surprise renewals. Use the documentation checklist before any subscription renewal date to confirm you still want the service or its level of access.