Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Thrive
13/50 Cavill Ave
4217 Surfers Paradise
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Thrive service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Thrive: Simple Process
What is Thrive
Thrive is a brand name used by several distinct services that offer recurring access or app-based benefits: a community savings app operating under Thrive Australia (free app), a membership-based grocery marketplace called Thrive Market (subscription access to discounted products), and a software suite for WordPress called Thrive Themes or Thrive Suite (subscription for plugins and templates). Each product has a different commercial model and different consumer protections. For example, Thrive Australia promotes a free community cost-of-living app for local deals and QR-code redemption, while Thrive Market and Thrive Themes sell paid recurring memberships with annual and monthly billing options.
How Thrive subscriptions and plans are structured
Thrive Australia: the consumer-facing app is described as free to download and use with no mandatory paid membership tiers listed on its site.
Thrive Market: membership is offered as a yearly or monthly subscription; the company lists an annual membership around US$59.95 or a monthly option around US$12, which converts to approximately A$90/year or A$18/month using early January 2026 exchange rates (conversion shown as approx). Annual memberships carry a 30-day satisfaction period in many cases.
Thrive Themes (Thrive Suite): the product is sold as a subscription with annual and quarterly billing; the common published annual fee is US$299 (approx A$450/year), and Thrive Themes states a 30-day money-back guarantee for new purchases.
| Service | Common plans (illustrative) | Price (AUD, approx) |
|---|---|---|
| Thrive Australia (app) | Free community app | Free |
| Thrive Market | Annual membership / Monthly membership | Approx A$90/year or Approx A$18/month (approx converted from US pricing). |
| Thrive Themes (Thrive Suite) | Annual / Quarterly / Agency | Approx A$450/year (annual plan, approx converted). |
How cancellations typically work for Thrive subscriptions
From a financial perspective, memberships from different Thrive brands follow standard subscription mechanics: auto-renewal on the billing anniversary, a fixed billing cycle (monthly or annual), and a contractual refund window for early cancellations in many cases. Theses terms vary by product.
Notice periods and renewal timing: annual plans normally auto-renew on the anniversary date. If you want to avoid a charge you must ensure cancellation steps are completed before the renewal date specified in your account or purchase receipt. For services that state a 30-day money-back or satisfaction window, cancelling within that window may give a full refund per the supplier’s policy.
Proration and remaining access: for software subscriptions like Thrive Themes, cancelling typically prevents future renewals but you retain paid features and updates until the paid period ends. For retail memberships like Thrive Market, companies often allow access until the end of the paid period and treat refunds within the trial window specially. Outside stated refund windows, companies commonly do not pro rata refunds for unused time.
Cooling-off and change-of-mind: Australian consumer law does not automatically grant change-of-mind refunds for memberships; a supplier’s voluntary 30-day satisfaction guarantee is contractual and distinct from statutory consumer guarantees that cover faulty or misdescribed services. Use the supplier’s stated refund policy to judge likely outcomes.
Customer experience with cancellations
What users report
Users of Thrive Market frequently report aggressive retention attempts during cancellation and confusion between cancelling auto-renewal and cancelling membership or trial access. Some reviewers report seeing an initial free-trial conversion to a paid charge they did not expect. These recurring anecdotes are common on review platforms and discussion forums.
Thrive Themes users generally note a predictable software-subscription pattern: a clear 30-day money-back guarantee and continued access until the end of the paid term after cancellation. Complaints are less about refusal to cancel and more about losing updates/support after license expiry and potential price changes on rejoin.
Recurring issues and practical takeaways
- Auto-renewal confusion: Several users report that a request to stop future charges was interpreted as something other than full cancellation; check renewal dates and written evidence of the supplier’s response.
- Trial to paid conversion: Trials that require payment details can be converted to paid memberships unexpectedly; verify trial terms and timing for the satisfaction window.
- Retention tactics: Membership services often present offers or discounts at cancellation; treat these as negotiated retention rather than refunds. Users say persistence is sometimes required to secure the outcome they expected.
Documentation checklist
- Purchase proof: order number, invoice or receipt showing plan, price and payment date.
- Renewal date: screenshot or record of the stated renewal/expiry date.
- Refund or guarantee terms: copy or quote of the supplier’s published 30-day or satisfaction guarantee.
- Records of requests: timestamps and descriptions of any interactions and confirmations received from the supplier.
- Bank/card statements: entries showing billing amounts and dates for dispute support.
Disputes, chargebacks and regulator considerations
From a financial-advice point of view, escalate disputes only after you have the documentation above. Card issuers can be used to dispute unauthorised or incorrectly processed charges, but success improves with clear proof of your cancellation request and timeline. Be decisive about cost-benefit: small membership fees may cost more in time than pursuing a protracted dispute.
Consumer protection context: the Australian Consumer Law provides guarantees for services and digital products; it also allows the ACCC and state bodies to act where subscription practices are misleading or opaque. For faults, failures to provide agreed services, or misleading conduct, statutory remedies may apply beyond a supplier’s voluntary refund policy.
Practical financial analysis: when cancellation saves you money
Consider frequency of use and annualised cost. For example, an annual Thrive Market membership at about A$90 requires recurring savings of roughly A$7.50/month to break even. If your typical spend pattern does not deliver that saving, the membership is a candidate for cancellation.
Software subscriptions like Thrive Themes (approx A$450/year) should be evaluated by the value of ongoing updates and support. If a site is stable and you no longer need updates or new templates, non-renewal can be a rational cost-saving measure. Factor in potential security risk if you stop receiving updates.
| Service | Refund window | Access after cancellation | Common complaint |
|---|---|---|---|
| Thrive Market | 30 days risk-free trial/refund in many offers (varies by offer). | Access to member pricing typically until end of paid period. | Retention tactics, trial-to-paid confusion. |
| Thrive Themes | 30 days money-back guarantee. | Features remain until paid term ends; updates/support end after expiry. | Price changes on re-subscribe; concern about losing updates/support. |
| Thrive Australia | Not applicable | App remains usable while installed; no paid membership reported. |
What to expect after cancelling Thrive
After a successful cancellation or non-renewal you should expect: confirmation of the cancellation, continued access until the paid term ends (for most software and annual retail memberships), and potential outreach from the supplier with retention offers. Track billing statements for one extra billing cycle in case of processing errors.
Next steps in financial planning: reallocate the subscription budget to alternatives or one-off purchases and recalculate annual savings targets. If a supplier offers a satisfaction guarantee, weigh the time window against your use pattern and decide whether to test the service within that period. For software, plan for possible security or feature impacts if you choose not to renew.
Address
- Address: Thrive Australia is a company in Queensland, Thrive Australia whose registered address 13/50 Cavill Ave Surfers Paradise QLD 4217