Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Touchstone Essentials
Unit 20 Radar Way
BH23 4FL Christchurch
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Touchstone Essentials service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
How to Cancel Touchstone Essentials: Complete Guide
What is Touchstone Essentials
Touchstone Essentials is a supplement brand that sells zeolite-based detox products, sprays and other plant and mineral formulations. The company offers one-off purchases and an auto-ship style subscription that bundles products and discounts for repeat orders; bundles and multi-pack options are commonly promoted for savings on core items such as the Zeolite Detox Pack.
The brand is positioned toward ongoing use: many product pages and affiliate write-ups describe monthly shipments, multi-pack discounts and a subscribe-and-save model that reduces the per-pack price. This means many customers enter recurring billing cycles rather than single purchases.
| Purchase option | Representative price (approx) | Notes |
|---|---|---|
| Single Zeolite Detox Pack | A$167 approx | One-off purchase; price converted from advertised USD value (approx). |
| Monthly subscription (single pack) | A$133 approx | Auto-ship discount applied to recurring orders; advertised savings vary 20-25%. |
| 3-pack (one-off) | A$489 approx | Bulk purchase option; per-pack cost lowers on multi-pack buys. |
| 3-pack (subscription) | A$381 approx | Bulk with auto-ship discount; advertised percentages sourced from third-party price summaries. |
Why people cancel Touchstone Essentials
Common reasons for cancellation include receiving repeat shipments sooner than expected, deciding the product is not needed, cost concerns with recurring payments, or dissatisfaction with delivery and customer support. Many cancellations are triggered when a consumer realises they are in a recurring plan rather than a single purchase.
Because the brand markets subscription savings and multi-pack discounts, some customers report signing up for recurring shipments to access lower per-unit prices and later deciding to stop those shipments when usage or budget changes.
Customer experiences with cancellation
What users report
Review platforms show a mix of feedback: several customers praise product quality and timely deliveries, while others report challenges tied to recurring orders such as unexpected shipments or perceived difficulty stopping future charges. Trustpilot and BBB pages contain examples where customers expected more notice before an auto-ship and where replacements or refunds were slow to resolve.
Paraphrased direct feedback that appears repeatedly across reviews includes: delayed refunds after order issues, frustration with auto-ship cadence relative to actual product use, and requests for clearer renewal notices. Positive feedback often notes product effectiveness and helpful follow-up when issues are resolved.
Recurring issues and practical takeaways
Customers repeatedly note these practical patterns: billing aligns with the chosen cycle, multi-pack shipments reduce per-unit cost, and timing mismatches (receiving a new bottle while still using the previous one) are a common trigger for cancelling.
Practical takeaway: match expected consumption to the advertised cadence and review the purchase contract language about renewals and bulk shipments before committing to a recurring price.
How cancellations typically work for Touchstone Essentials subscriptions
Contractually, subscriptions usually renew at the end of a billing cycle and continued charges occur unless the subscription is stopped before the renewal cut-off specified in the seller's terms. Cancellation timing therefore determines whether the next payment is billed. This is a common model for subscribe-and-save programs.
Proration and refunds vary by plan type and timing: unused future deliveries may be eligible for refund under a promotional or satisfaction guarantee, while charges already processed are subject to the provider's refund policy. A 30-day money-back or satisfaction period is referenced by product reviewers and third-party summaries for certain purchases, but eligibility depends on the item and the timing of the request.
Cooling-off rules under consumer law are limited for routine online purchases, so the timing of a cancellation relative to billing and shipping matters for whether a refund or credit is available. For products promoted with a satisfaction guarantee, the guarantee terms will control whether a refund is available and in what timeframe.
Refunds, proration and cooling-off
Refund eligibility for Touchstone Essentials-type plans usually depends on: purchase type (one-off versus subscription), how long since the charge, and whether a satisfaction guarantee covers the order. Refund amounts may be full, partial or limited to store credit according to the seller's published policy.
If a subscription payment occurs and the company issues a refund, the timing can vary depending on the original payment method and the company's processing times. Some reviewer accounts reference multi-week delays for refunds to appear on statements.
Disputes, chargebacks and consumer rights
When charges appear unexpectedly or a dispute arises, Australian consumers have options under the law and through card issuers. Make sure any dispute is supported by documentation and a clear timeline; card issuer processes and ACCC guidance can be relevant if pattern-level harm or unclear renewal practices exist.
The ACCC has highlighted "subscription traps" as an enforcement priority and has taken action against companies whose sign-up and cancellation processes mislead consumers. This means that if a cancellation or renewal practice appears confusing or unfair, escalated remedies through regulators or dispute channels may be appropriate.
Documentation checklist
- Order ID: keep the original order reference and date of purchase.
- Billing statements: keep clear copies of the transaction showing amounts and dates.
- Terms quoted: save the plan name, advertised cadence and any guarantee language that appeared at purchase.
- Proof of returned goods: if any item is returned, keep tracking and receipt evidence.
- Refund/confirmation entries: record any acknowledgement numbers and timestamps received after a refund or dispute resolution.
Common pitfalls and mistakes to avoid with Touchstone Essentials subscriptions
- 1. Assuming one-off pricing: confirm whether a discount required a recurring commitment.
- 2. Mismatched cadence: do not rely on assumed consumption rates; check actual product use before choosing monthly shipments.
- 3. Ignoring the guarantee fine print: satisfaction or money-back offers often have conditions and time limits.
- 4. Missing renewal cut-offs: the billing cycle date often determines future charges.
- 5. Lack of records: without order IDs and transaction screenshots, disputes are harder to support.
| Plan type | Typical features | Refund/guarantee notes |
|---|---|---|
| One-off purchase | Single shipment, no recurring billing | May be covered by standard satisfaction guarantees; check product-specific terms. |
| Subscription / auto-ship | Recurring shipments, discounted per-unit pricing | Refunds and cancellations governed by subscription terms; proration varies by policy. |
| Bulk multi-pack | Lower per-unit cost, larger upfront spend | Returns or refunds for multi-packs may be limited by consumable product rules and elapsed time. |
Practical steps to protect your rights
Record the purchase date, plan name, and the billing cycle immediately after buying. Keep copies of transaction lines on your bank or card statement to show timing of charges.
When evaluating a refund or dispute option, use the plan's published guarantee language and the transaction record to build a timeline. If a charge appears after the advertised billing window, treat it as a documentation and timing issue when seeking remedy.
Address
- Address: Touchstone Essentials Returns RMA #____________ Unit 20 Radar Way Christchurch DORSET BH23 4FL
What to do after cancelling Touchstone Essentials
After stopping a recurring plan, monitor your next few billing statements to confirm charges have ceased and retain any confirmation notices you receive. In practice, continue to keep the order and billing records for at least one billing cycle plus the warranty/guarantee period.
If you expect a refund, note the date it was promised and monitor your statement; delays of several business days to a few weeks are reported by other customers. If a refund does not appear within the promised window, escalate the matter through your bank's standard dispute channels and keep a clear timeline.
Finally, if you believe subscription terms were unclear or you have been charged despite following stated cancellation timing, regulator guidance on subscription traps and unfair practices may apply. Keep a clear record of the sequence of events to support any complaint.