Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Unhcr
14 Kendall Lane
2601 Canberra
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Unhcr service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Unhcr: Complete Guide
What is Unhcr
The UN Refugee Agency (UNHCR) is the United Nations body charged with protecting people forced to flee conflict, persecution or disaster and with coordinating international responses to displacement. It funds field operations, delivers emergency relief and advocates for legal protection and durable solutions. The organisation operates globally and maintains a national presence and fundraising office known publicly as Australia for UNHCR that solicits one-off and recurring donor support to sustain emergency responses and longer-term programmes.
UNHCR accepts a range of donation types including single gifts, monthly giving and workplace or tribute gifts; donor-facing material and the national site make clear that recurring monthly donations are a core funding channel used to support rapid responses. The national FAQ and global giving pages describe donor care, refund considerations and the mechanics of recurring payments.
Subscription options and pricing overview for Unhcr
UNHCR’s public material presents donation methods by type rather than by fixed price tiers; suggested donor amounts and the presence of monthly options vary by fundraising page and campaign. For Australian donors, local fundraising material emphasises flexible monthly giving with amounts that vary by donor preference. Refund and billing rules are set at a campaign and payment-method level.
| Donation type | Typical AU pricing | Service-specific notes |
|---|---|---|
| One-off donation | Varies | Used for appeals and specific projects; generally non-refundable except in exceptional circumstances. |
| Monthly recurring donation | Varies | Recurring contributions processed automatically; UNHCR notes donors can change or stop recurring giving via donor care channels and that refunds are considered case-by-case. |
| Tribute or memorial gift | Varies | Directed to specified appeals where available; tax treatment depends on local rules. |
| Workplace/large gifts | Varies | Often managed through institutional arrangements or third-party payroll giving; terms may differ from retail donor pages. |
Comparison of features with similar options
| Organisation | Monthly options | Refund stance | Notes on tax and governance |
|---|---|---|---|
| UNHCR (Australia fundraising) | Yes | Generally non-refundable; exceptions assessed case-by-case; 30-day timeframe referenced for some refund requests. | Tax deductibility depends on jurisdiction and campaign; governed by UN rules and local fundraising office practices. |
| Typical international NGO | Yes | Often non-refundable; may refund for error or fraud; policies vary by charity. | Many ANGO offices disclose spending ratios and donor reporting; DGR status varies. |
Customer experiences with cancellation
What users report
Public feedback from Australian discussion forums and social channels shows a mix of experiences. Some donors report straightforward administrative responses when they request changes to monthly giving; others report frustration with fundraising contacts and with the time taken to resolve queries about recurring charges. Several posts note concerns about third-party fundraisers acting on behalf of charities and about receiving follow-up solicitations after signing up.
Recurring issues and practical takeaways
Two recurring themes emerge from user reports: first, donors expect clarity about whether a gift is one-off or recurring at the point of donation; second, donors place weight on timely acknowledgement and visible account adjustments when a stop or change is requested. Users advise keeping transaction records and receipts to support any dispute. These patterns align with general donor best practice emphasised by sector guidance on working with fundraising agencies.
How cancellations typically work for Unhcr subscriptions
Framework: recurring donations are financial commitments recorded and processed according to the payment method and the office that accepted the gift. Legally, a recurring donation is an ongoing authorisation for periodic debits until it is terminated under the donor agreement or applicable payment-provider rules. UNHCR’s donor material distinguishes one-off gifts from recurring commitments and treats donations as voluntary gifts that are normally non-refundable, subject to stated exceptions.
Notice periods and billing cycles: recurring donations are typically processed on a fixed schedule. If the donation falls within a monthly billing cycle, termination of the authorisation will generally prevent future debits but does not automatically unwind past debits already processed. Expect the effective date for cessation of future charges to align with the billing schedule in force at the time the donor care team records the instruction.
Proration and refunds: UNHCR’s published refund position is that donations are, like most charitable gifts, generally non-refundable. UNHCR lists a narrow set of exceptions where refunds may be considered, including errors by the organisation, unauthorised use of a payment card, duplicate charges or an accidental selection of a recurring option. The agency indicates refund requests are assessed on a case-by-case basis and that any approved refund is returned to the original payment method. Processing times for refunds are commonly stated as a short number of business days until the payment provider completes the reversal.
Cooling-off and reversal windows: UNHCR’s refund guidance refers to time windows in which a request is practicable for consideration; the organisation notes a 30-day window for many refund enquiries. Beyond that period, funds are often committed to emergency operations and may not be refundable. This creates a practical limitation for donors seeking reversals after funds have been expended.
Third-party platforms and app-store distinctions: donations routed through third-party platforms, workplace giving channels or app stores are subject to the payment and refund rules of those platforms. That means the practical mechanics and timelines for charge reversal or dispute resolution may differ from donations processed directly by a national fundraising office. Donors should therefore note the channel used when first giving because the channel governs which contractual and payment-provider rules apply.
Disputes, chargebacks and legal remedies
Payment disputes: where a transaction is unauthorised or fraudulent, or where duplicate or erroneous charges have occurred, donors commonly have a right to seek a payment reversal through their payment provider under the provider’s dispute or chargeback procedures. Such procedures require documentary evidence and are governed by the card scheme or provider’s rules. No refund outcome is guaranteed.
Regulatory oversight and complaints: for donors in this jurisdiction, charity governance and fundraising conduct fall under national regulators and sector bodies. The Australian Charities and Not-for-profits Commission provides guidance on working with fundraising agencies and charity transparency. Competition and consumer regulators and scam-watch resources also publish warnings about imitation pages and fundraising scams. Donors who believe a charity has misrepresented itself or breached fundraising standards may consult the charity regulator or consumer authorities for guidance on complaints and enforcement options.
Documentation checklist
- Transaction ID: keep the unique payment reference shown on your receipt.
- Receipt or confirmation: retain any confirmation email or receipt that shows amount, date and donation type.
- Bank or card statement excerpt: capture the transaction line associated with the charge.
- Date-stamped correspondence: keep records of any exchange with the organisation or your payment provider, including dates and brief notes on the response.
- Reason for request: short written note explaining the basis for a refund request (error, duplicate, unauthorised), with supporting facts.
Common pitfalls and mistakes to avoid
- 1. Not saving receipts: losing the payment reference makes verification slower.
- 2. Waiting too long to request a reversal: many charities and payment providers have practical windows for considering refunds.
- 3. Assuming all donors are tax-deductible: tax treatment varies by campaign and local registration status.
- 4. Overlooking third-party channels: donations made via other platforms are governed by those platforms’ rules.
- 5. Failing to check fundraising disclosures: lack of clarity about fees or third-party fundraisers can create disputes.
Address
- Address: 14 Kendall Lane, Canberra, ACT, 2601, Australia
What to do after cancelling Unhcr
After you have sought to stop a recurring donation, monitor your bank or card statements for two to three billing cycles to confirm there are no further debits. If you notice unauthorised or duplicate charges, assemble the documentation checklist above and use the payment-provider dispute mechanism or your financial institution’s processes where appropriate.
Record keeping and tax implications: if a refund is issued, any tax receipt tied to the refunded donation will usually be voided and should not be used for tax reporting. Keep all correspondence confirming a refund and request a corrected receipt if needed.
Escalation and sector remedies: if you believe a charity failed to comply with fundraising standards or misrepresented its fundraising arrangements, consider raising the matter with the charity regulator or a sectoral complaints body. Keep your documentation concise and factual when presenting the matter.