Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Wine Club
PO Box 7751
5453 CLARE
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Wine Club service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Wine Club: Complete Guide
What is Wine Club
Wine Club is a subscription service that delivers curated packs of wine at regular intervals: common formulas include 3, 6 or 12 bottle packs, monthly, quarterly or biannual dispatches, and tiered choices that affect discount levels and benefits. Typical arrangements combine a periodic charge with member benefits such as discounts, priority releases and invitations to events. Examples of active Wine Club offers show a quarterly 6-bottle bundle priced at A$149 every 3 months, case-style packs around A$250 per case, and per-delivery packs set at A$180 per shipment, illustrating the range of recurring price models used by wineries and independent clubs.
Operationally, clubs typically notify members ahead of charging and shipment, retain a card on file for recurring payments, and attach member benefits to continued participation. Terms and notice rules are set in each club’s terms and conditions and vary by plan and tier.
Customer experience with cancellation
What users report
Customers frequently report the same patterns across different Wine Club operators: clear pre-shipment notices exist, but timing and the contractual minimums cause disputes. Public reviews include charges being processed despite attempted cancellation, confusion about the minimum number of deliveries required, and refunds declined when a pack had already been prepared or dispatched. One set of consumer reviews shows complaints about non-delivery after payment and difficulty obtaining refunds in those circumstances.
Recurring issues and practical takeaways
Recurring issues derived from many club terms: minimum commitment periods (commonly one year or a minimum number of cases), notice windows tied to the next dispatch (commonly 2 to 6 weeks), and loss of member discounts if membership ends early. Clubs sometimes require a defined number of shipments before cancellation without penalty and may refuse refunds once a pack is packed or dispatched. From these patterns the practical takeaway is to compare the minimum commitment and the billing/dispatch timing for any plan before subscribing.
How cancellations typically work for Wine Club
Framework: wine club cancellation clauses are contract terms that allocate risk between member and supplier: they set an effective earliest termination date, specify notice periods before the next scheduled shipment, and define the financial consequences of early termination. Many clubs take payment prior to dispatch and treat the moment of charge or packing as the cut-off for refunds.
Notice periods and billing cycles: clubs commonly require notice well before the charge date - sample notice windows in public terms include about 14 to 45 days. If notice is not given in the prescribed window the next shipment will be processed and charged. Some clubs also charge immediately when the order is prepared, not on delivery.
Minimum commitments and repayment clauses: many Wine Club terms impose a minimum commitment measured in bottles or months (frequent examples: 12 months or 12-24 bottles in the first year). If a member terminates before the minimum, some operators reserve the right to recover the discounts previously applied or to charge an early termination fee.
Refunds and proration: refunds are typically limited. When a shipment has already been packed or dispatched clubs often decline refunds except where consumer law (see next section) requires a remedy. Pro rata refunds for unused portions of a future subscription are uncommon unless the terms expressly permit them.
Legal rights that matter for Wine Club
In accordance with consumer law, members have rights under the Australian Consumer Law relevant to services not supplied as promised and to misleading or unconscionable conduct. Regulators have taken action where subscription terms or cancellation communications were opaque or misleading. Consequently, if a club’s conduct misrepresents cancellation options or charges after a promised cut-off, that conduct may breach consumer protections.
Cooling-off and statutory guarantees: there is no universal statutory cooling-off right that forces all memberships to accept returns; the right to a refund depends on contract terms and statutory consumer guarantees. Where a member has paid for a service not supplied within a reasonable time or not supplied at all, a remedy (repair, replacement or refund) can arise. Always compare the club’s written terms to statutory protections when a dispute arises.
Documentation checklist
- Membership record: record of plan, price and start date as shown in the membership confirmation.
- Terms and conditions: the version of the terms that were in force when you joined (download or save a copy).
- Pre-shipment notifications: any notice or communication that showed charge/dispatch dates and amounts.
- Proof of payment: card statements or receipts showing recurring charges and dates.
- Evidence of cancellation notice: date and method recorded; retain any delivery or posting proof if you use registered post.
- Delivery records: tracking numbers, delivery attempts and any records of damaged or missing items.
Practical implications of common contract clauses
Minimum term clauses create an enforceable obligation to pay for a defined number of deliveries unless the contract provides otherwise. If the club’s terms require a minimum purchase, the supplier can lawfully seek the contracted payments or ask for repayment of discounts that were conditional on fulfilment of that minimum.
Cut-off timing clauses determine refund eligibility: if terms state payment occurs before dispatch and that packed items are non-refundable, the supplier will usually deny refunds after packing. Conversely, a late or non-delivery may trigger remedy obligations under consumer guarantees.
Automatic renewal and hidden options: regulators scrutinise automatic renewal practices and poor disclosure. If a club’s sign-up or renewal communication is misleading about cancellation options, regulatory remedies or enforcement action are possible. Keep an eye on regulator findings for similar subscription services.
Common pitfalls and how they affect outcomes
- Missed notice windows: failure to meet the club’s notice window usually results in the next shipment being charged and dispatched.
- Minimum purchase overlooked: joining lower-tier plans without reading the minimum annual bottle commitment can create repayment obligations on early exit.
- Assuming immediate refund: many clubs will not refund once packing starts; requests after packing are frequently refused.
- Relying on oral promises: oral assurances are difficult to prove; rely on written contract text and notifications.
Tables: subscription plans and features
| Provider or plan example | Typical offer | Example price (AUD) |
|---|---|---|
| The Wine Community - four seasons bundle | 6 bottles every quarter | A$149 every 3 months |
| Davis & White club (case model) | Case subscriptions - curated dozens | A$250 per case |
| Red Hill Estate KTMP | Twice yearly 6-bottle delivery model | A$180 per delivery |
| Feature | Common term | Implication for cancellation |
|---|---|---|
| Minimum commitment | 12 months or 12-24 bottles | Early exit may trigger repayment of discounts or fees |
| Notice window | 14 to 45 days before dispatch | Late notice usually leads to the next shipment being charged |
| Refunds | Rare once packed/charged | Refunds typically only when the supplier breaches consumer guarantees |
Disputes and chargebacks: what to expect
If a charge appears after you have exercised termination rights, raise the issue promptly with the supplier and keep documentary evidence. If a dispute cannot be resolved, banks can consider chargebacks but will evaluate evidence against the merchant’s contract and proof of service. Regulatory complaint routes exist for systemic or misleading conduct.
Consequently, preserve copies of all contract terms, notifications and payment records because banks and regulators require documentary proof when assessing disputes. Accumulate contemporaneous notes of any supplier responses.
Address
- Address: PO Box 7751 CLARE South Australia 5453
What to do at the point of cancellation
Choose a cancellation route that provides verifiable evidence and record the exact date and the version of the membership terms you refer to. Registered post provides a dated delivery record that supports proof of notice in later disputes. Retain copies of any pre-shipment notices that show the upcoming charge and dispatch date.
Monitor your statements for at least one full billing cycle after termination to ensure no further charges appear. If an unexpected charge appears, gather relevant documentation and raise a formal dispute referencing the membership terms and the timing of your notice.
What to do after cancelling Wine Club
After termination, take these steps: maintain the documentation checklist, watch bank statements for inadvertent charges, check whether termination affects discounts or member benefits, and decide whether a formal complaint to a regulator is necessary if the supplier’s conduct appears misleading or unfair. Keep a concise chronology of events and communications in case escalation is required.