Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Princess Cruises
PO Box 1429
2057 Chatswood
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Princess Cruises service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
How to Cancel Princess Cruises: Complete Guide
What is Princess Cruises
Princess Cruises is an international cruise line that sells individual sailings, multi-night itineraries and ancillary packages such as drinks/amenity bundles and travel protection. The brand operates MedallionClass technology and a global booking system that issues passage contracts and detailed cancellation schedules; bookings are transaction-based rather than subscription-based. Princess offers add-on packages and insured options that vary by market and some protections are limited to residents of certain countries.
Official booking documents (passage contract and cancellation policy) set the legal terms for refunds, final payment dates and how cancellation charges are calculated. For Australian bookings these terms reference deposit rules, final payment timelines and percentage penalties tied to days before departure.
Subscription plans and booking options for Princess Cruises
Princess does not operate a recurring subscription product for cruise fares; instead the core commercial products are fare categories, refundable versus promotional deposits, Cruise Plus style bundles and optional vacation protection (coverage differs by region).
| Option | Typical refundability | Deposit exposure | Cancellation penalty pattern |
|---|---|---|---|
| Standard refundable fare | Refunds possible before final payment | Varies | Tiered percentage penalties by days before departure |
| Promotional non-refundable fare | Deposit non-refundable or limited | Varies | Often 100% loss for late cancellation |
| Ancillary packages (drinks, shore excursions) | Some fully refundable if cancelled by closing time | Varies | Package-specific closing times and penalties |
How cancellations typically work for Princess Cruises
Princess applies cancellation charges as liquidated damages according to the passage contract; charges are calculated on Cruise Charges and exclude certain taxes/fees and some pre-purchased items. The applicable percentage depends on itinerary length and the number of days before departure.
Refunds for bookings made directly are typically returned to the original payment method; bookings made through travel agents are usually refunded via the travel agent, per the passage contract. Princess also notes exceptions for specially priced promotions where deposits are 100% non-refundable.
| Example schedule (sailings 1-24 days) | Cancellation fee |
|---|---|
| 181 days or more | None |
| 90 to 180 days | Deposit amount (first payment exposure) |
| 75 to 89 days | 25% of total charges |
| 61 to 74 days | 50% of total charges |
| 31 to 60 days | 75% of total charges |
| 30 days or less | 100% of total charges |
Customer experience with cancellations
What users report
Public feedback from Australian users shows a mix of issues: long refund processing times after major disruptions, disputes about whether promotional deposits were refundable and frustration when third-party bookings created extra steps. These reports appear consistently on local review platforms.
Some guests praise specific problem resolutions such as recovery of lost items or eventual refunds, while other guests describe repeated follow-up and delays. Representative reviewers describe delays in receiving refunds and difficulties reconciling onboard billing adjustments.
Recurring issues and practical takeaways
Recurring themes: (a) non-refundable promotions reduce recovery options, (b) refund timing can be slow when operations handle many cases, and (c) travel agent bookings change the refund flow because refunds often route via the agent. These are visible across passage contract language and user reports.
Practical takeaway: treat cancellation exposure as a financial loss probability and model outcomes using the policy percentages rather than assuming full refund. If you paid a reduced deposit promotion expect higher loss likelihood.
Documentation checklist
- Booking confirmation: copy of passage contract and fare conditions.
- Proof of payment: card statements or travel agent receipt showing amounts paid.
- Fare type note: record that your fare was promotional or refundable.
- Ancillaries list: list of pre-purchased shore excursions, packages and gifts.
- Insurance policy: copy of travel insurance terms and covered cancellation reasons.
- Correspondence log: date-stamped notes of any communications and reference numbers.
Financial analysis: should i cancel my cruise to europe
From a financial perspective, the decision to cancel depends on three variables: the refundable portion under Princess’ percentage schedule, the cost of alternative travel dates, and insurance coverage for the cancellation reason. Use the cancellation-fee percentages to calculate expected losses.
Example decision framework: estimate the refundable share using the policy table, subtract expected losses from any alternative rebooking value, then weigh that against non-refundable sunk costs and opportunity cost of keeping funds tied to a future credit. Do not assume automatic credit unless your fare terms specify Future Cruise Credit options.
Comparing options: cancel, keep, or convert
Comparative factors to evaluate: monetary loss (policy percentage), timing (how soon you need cash), and flexibility of alternative bookings. Travel insurance can change the equation if your reason is covered.
| Option | Primary financial impact | When it makes sense |
|---|---|---|
| Cancel and seek refund | Loss according to policy percentages | High certainty you will not travel and need cash sooner |
| Keep booking / transfer dates | Low immediate cash impact; risk of future price changes | If you expect to travel later and can use credits |
| Use travel insurance | May recover costs depending on policy and reason | When covered reasons align with your circumstance |
Refunds, disputes and timeframes
Princess indicates that refunds and future cruise credits are typically processed within about 30 days of receipt of a valid request or the relevant deadline; however public reports show occasional longer processing times during high-volume periods. Model expected cash return conservatively.
From a consumer-rights angle, the passage contract confirms refunds go back to the original payment method for direct bookings and via the travel agent when booked through one. Keep this in mind when tracking expected timing.
Disputes and chargebacks: what to expect
If a refund does not appear within the expected processing window, cardholders may consider their payment provider’s dispute mechanisms as a last-resort remedy. Be aware that banks assess disputes against contractual terms and evidence, so documentation from the passage contract and proof of payment are decisive.
From a practical standpoint, maintain an audit trail of transactions and any correspondence; a clear timeline and originals of receipts materially improves the odds of a successful dispute if contract terms support your claim.
Common pitfalls and mistakes to avoid
- Assuming promotional fares are refundable: check the passage contract for non-refundable promotions.
- Underestimating processing time: high-volume periods increase refund timelines.
- Poor documentation: missing receipts or booking references weakens disputes.
- Ignoring ancillaries: shore excursions and packages may have different closing times and separate refund rules.
How to cancel a princess cruise: legal and contract points
How do i cancel a princess cruise and what to expect: legally, cancellation rights and charges are governed by the passage contract and the carrier’s cancellation schedule. The contract treats cancellation charges as agreed liquidated damages and specifies which items are excluded from cancellation fees.
Any booking through an agent may be subject to the agent’s own terms; refunds in that case may route via the agent rather than directly from Princess. This affects timing and your dispute path.
Documentation and evidence you will need after cancellation
- Passage contract extract: the cancellation table that applied to your booking.
- Payment record: merchant transaction or travel agent invoice.
- Refund transaction: bank or card entries showing any returned amounts.
- Insurance evidence: policy wording and claim outcome if applicable.
Alternatives to immediate cancellation
From a budget optimisation perspective consider converting the booking to a future cruise credit if available, or postponing to avoid high percentage losses. Evaluate the net present value of keeping the booking versus liquidating under the penalty schedule.
If you have purchased an optional protection plan that covers cancellations, confirm the covered reasons and claim deadlines in the insurer’s terms before deciding. Coverage availability varies by market and product.
Address
- Address: Princess Cruises Australia & New Zealand PO Box 1429 Chatswood NSW 2057
What to do after cancelling princess cruises
After cancellation, monitor your original payment method for a refund or any future cruise credit and keep records of amounts posted. Track processing windows against the passage contract and the carrier’s notices.
If the refund is late, prepare your documentation for a dispute with your payment provider: booking confirmation, passage contract extract, payment receipts and any written acknowledgements you received. Use these documents to support your claim.
Finally, re-evaluate travel plans and compare the expected net cost of cancelling versus rebooking elsewhere. From a financial optimisation viewpoint, choose the option that minimises expected loss and preserves liquidity.