Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – 10 All Access
GPO BOX 10
2001 Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the 10 All Access service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
10/01/2026
How to Cancel 10 All Access: Easy Method
What is 10 All Access
10 All Access was a subscription video-on-demand service offering curated CBS and Network 10 content, live CBS news streaming and exclusive originals for a monthly fee. At launch the paid plan was positioned as a simple single-tier subscription with a 30-day free trial and billed monthly at A$9.99, giving customers ad-free access to an archive of series and seasons.
The service later transitioned into the broader Paramount Plus ecosystem and elements of its catalogue and subscription arrangements changed as part of that migration; that market movement affected app availability and how some users were billed.
| Plan | Billing | Trial | Refund note |
|---|---|---|---|
| Standard monthly | A$9.99/month | 30-day free trial (historic) | Terms state paid periods are not refunded; cancellation takes effect at end of current period. |
How cancellations typically work for 10 All Access
Under the published terms, cancellation normally takes effect at the end of the then-current monthly subscription period and subscribers retain access for the remainder of that paid period. The terms also state that fees already paid for a current period are not refundable as a default position.
Common subscription details that affect outcomes: billing cycles are monthly, trial periods were offered at sign-up, and where a subscription is purchased through a third-party storefront the rules and refund pathways for that store can differ from the service operator’s direct terms. These distinctions change who controls refunds and dispute handling.
Customer experience and cancellation feedback
What users report
Forum and review threads show three recurring themes: confusion about billing when purchases flow through app stores, frustration with support response quality during the service migration, and limited refund outcomes for change-of-mind requests. Several long-form reviews note that 10 All Access operated as a single-plan product at A$9.99 with a free trial and that content migration to a new service created friction for subscribers.
Users discussing the service on community forums have described difficulties reconciling app-store billing records with account status and found customer service messages to be scripted or slow in resolving billing queries. Public comments emphasise that cancellation often felt transactional rather than customer-friendly.
Recurring issues and practical takeaways
From reported cases the practical takeaways are: check whether you subscribed directly or via a store, note the trial start and renewal dates, and expect that standard terms may deny refunds for time already paid. Users who reported positive outcomes often had clear documentation of trial timelines or prompt evidence of a technical or billing fault.
What to expect from refunds, proration and trials
10 All Access terms specify that cancelling does not produce a refund for the paid period and the cancellation generally becomes effective at the end of the current billing cycle. That means proration of the current month is not the default remedy under the service terms.
Under consumer law, if the service fails to meet a consumer guarantee (for example it is faulty or significantly not as described) you may be entitled to a remedy such as a refund or a re-supply for the unused portion. Change-of-mind refunds are not required by law for digital subscriptions once access is provided. Use these legal principles when assessing whether a refund claim is supportable.
| Feature | 10 All Access (historic) | Typical alternatives |
|---|---|---|
| Ad-free catalogue | Yes | Varies by provider |
| Live news stream | Included (CBSN) | Varies |
| Price (monthly) | A$9.99 | Varies |
Documentation checklist
- Proof of transaction: payment receipts or bank/statement line showing the charge.
- Trial timeline: record of trial start and automatic renewal date.
- Terms excerpt: copy or screenshot of the relevant contract clause (refund/cancellation).
- Access records: dates when the service was used, error messages or outages recorded.
- Correspondence log: brief notes of any contact attempts with timestamps and reference numbers.
Common pitfalls and how to avoid them
- Billing source confusion: not checking whether the charge is billed directly or by an app store, which affects who handles refunds.
- Missed trial end: failing to note the trial expiry date so the subscription auto-renews.
- Weak documentation: lacking receipts or screenshots when requesting a refund or lodging disputes.
- Assuming automatic proration: expecting money back for a partially used billing period when the terms exclude refunds.
Disputes, chargebacks and escalation options
If you believe you were charged incorrectly or the service materially failed, you can raise a dispute with your payment provider as a last-resort remedy and follow their dispute process. Keep in mind disputes have eligibility rules and time limits set by the payment network or provider.
If the provider’s response is inadequate and your complaint relates to consumer guarantees or misleading conduct, escalate the issue to consumer protection authorities or ombudsmen that cover the relevant sector. Public guidance stresses documenting your case and using official complaint channels when escalation is necessary.
Practical pro tips from a cancellation specialist
First, assemble the documentation checklist before you start any formal request. Next, snapshot the billing statement and the part of the terms that mention refunds or trials. Additionally, note the exact date and time your access is listed as ending so you can confirm the operator honoured the paid access period.
Most importantly, preserve a timeline of events: trial start, first charge, any outages or service issues, and the date you requested the cancellation effect to start. That timeline makes refunds and disputes faster to resolve.
Address
- Address: GPO BOX 10, Sydney, NSW 2001
What to do after cancelling 10 All Access
After cancellation, monitor your bank and card statements for at least two billing cycles to confirm no further charges appear. Keep all records in a single folder for quick reference if you need to escalate a dispute.
If an unexpected charge occurs, review your documentation, check the original terms that apply to your purchase and prepare a concise timeline before contacting your payment provider or a consumer protection agency. Escalation routes exist but are most effective when supported by clear evidence.