Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Acorn Tv
122 Arthur St., Suite 1401
2060 North Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Acorn Tv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Acorn Tv: Complete Guide
What is Acorn Tv
Acorn TV is a specialist streaming service focused on British and international mysteries, dramas and comedies. It positions itself as a niche, ad-free library that complements larger platforms by offering regional series and originals not widely available elsewhere. From a subscription perspective, Acorn TV sells primarily two membership terms: a monthly option and an annual option, and it commonly offers a short free trial for new customers.
Pricing and device availability can vary by market and by how the subscription was purchased. In local listings Acorn TV is often presented as a low-cost specialist add-on compared with mainstream platforms, which matters when weighing value versus breadth of content.
Subscription plans and pricing
This table reflects commonly advertised Australian pricing tiers or local market equivalents. Prices are shown in AUD where published; if you see a different currency when you sign up, that reflects localised billing settings and taxes.
| Plan | Billing cadence | Typical price (A$) | Notes |
|---|---|---|---|
| Monthly | Monthly | A$6.99 | Entry-level monthly access, auto-renews until membership is ended. Pricing seen on local consumer guides and listings. |
| Annual | Yearly | A$69 | Annual cost equates to a discount versus 12 monthly payments in many local listings. |
Some global Acorn TV pages display USD figures or show alternative local pricing; published site messages and marketplace listings have shown higher USD/foreign currency figures at times, so the AUD figures above reflect local Australian consumer listings and comparisons.
How cancellations typically work for Acorn Tv subscriptions
From a financial perspective, the important mechanics are consistent across many streaming services: subscriptions auto-renew at the selected cadence, and cancelling stops future renewals but generally does not retroactively reimburse prior billing unless a refund is granted under specific terms.
Acorn TV communicates that a free 7-day trial exists for new customers and that the trial requires payment information; if the trial is not ended before the trial expiry the initial paid period will commence automatically. The publisher also notes that there are no refunds or credits for partial unused months in typical trial-to-paid transitions, which has direct budget implications for buyers.
Another service-specific point: where an account originates matters for control and refunds. Acorn TV acknowledges that some memberships are created and billed through third-party platforms (for example streaming device stores or channel add-ons). When a membership originates through a third party, those billing and refund controls are usually managed outside of Acorn TV. This affects the likelihood of a refund and the path for disputing charges.
Typical billing outcomes observed in public reports: access usually continues until the end of the paid period after cancellation; proration for mid-period cancellations is often not provided; and refunds for unused portions are uncommon except in exceptional cases or where a platform policy requires one. These behaviours should be treated as the default when budgeting renewal risk.
Customer experiences with cancellation
What users report
Public reviews and forum posts indicate recurring themes: confusion when subscriptions are purchased via third-party storefronts, perceived difficulty locating where the membership is managed, and dissatisfaction when refunds are denied for annual renewals. Review platforms show many complaints tied to billing misunderstandings and late refunds.
Recurring issues and practical takeaways
Users commonly report three concrete friction points: 1) mismatch between a promotional price and what is charged at renewal; 2) unclear ownership when subscriptions are created through device ecosystems; and 3) frustration with refund outcomes after an interrupted service or technical problems. These patterns have direct financial consequences: unexpected renewals, partial loss of annual fees, and time spent on dispute processes.
Financial analysis: when cancel makes sense
From a cost-benefit perspective, compare the annual break-even point. At A$6.99/month the implied annual cost is ~A$83.88; an advertised annual A$69 plan therefore saves roughly A$14.88 over a year versus continuing monthly payments. If you consume content intensely over a concentrated period, an annual plan can be better value. If your viewing is sporadic or more than one service is competing for the same evenings, a monthly plan reduces sunk-cost risk.
Consider these financial scenarios:
- Short-term binge: monthly plan may be cheaper if you unsubscribe after one or two months of heavy watching.
- Long-term trunk: annual plan can deliver a modest discount if you plan consistent usage for 12 months.
- Multiple device mismatch: if you need multiple concurrent streams and Acorn TV's allowance is restrictive for your household, the marginal value decreases relative to broader family plans on other services.
Refunds, disputes and chargebacks
Acorn TV disclosures and public reports make clear that refunds for partial unused periods are uncommon. Some reviewers report receiving partial refunds after lengthy exchanges, while others report denials and resort to their payment provider. In financial terms this means you should treat annual renewals as higher friction to reverse than monthly renewals.
If a charge appears that you did not expect, banks and card issuers have dispute and chargeback processes that operate on fixed timetables and evidentiary rules. Dispute outcomes are influenced by the documentation you can provide: receipts, renewal notices, and records showing where the membership originated. Always assemble documentation before lodging a formal dispute with your payment provider.
Documentation checklist
- Subscription receipt - proof of the amount and date charged.
- Renewal notice - any promotional text or notice of upcoming charge.
- Trial activation date - start and scheduled trial-end date.
- Payment method record - card or platform used to pay and any transaction IDs.
- Screenshots or confirmations - capture any on-screen acknowledgements or correspondence that relates to the charge or membership origin.
Common pitfalls and how they affect your wallet
- Third-party billing confusion - buying via a device storefront can move control of refunds and cancellations outside Acorn TV, increasing the cost and time to resolve billing problems.
- Promotional versus renewal pricing - promotional offers that convert into higher renewal rates create unexpected expense if not monitored; always treat promotions as time-limited discounts when calculating long-term cost.
- Assuming app deletion stops billing - removing an app or channel does not typically stop the underlying subscription charge; this can lead to surprise renewals if billing remains active.
Comparison: Acorn Tv and alternatives
| Service | Typical focus | Typical price (A$) | When to prefer |
|---|---|---|---|
| Acorn TV | British and international mysteries, originals | A$6.99/month or A$69/yr | When you prioritise UK shows and niche mysteries. |
| Other specialist services | Region or genre-specific libraries | Varies | Prefer if you want broader or different regional catalogues. |
| Full-service platforms | Large general libraries and first-run local content | Varies | Prefer when you need broader entertainment options or family plans. |
These comparisons help prioritise subscriptions by marginal value: if Acorn TV supplies content you cannot get elsewhere and you watch it regularly, its price point can be attractive. If its catalogue overlaps heavily with other services you already pay for, the marginal utility declines.
Practical steps to minimise billing risk
Plan renewals around viewing cycles: if you know you will binge a title within a set window, prefer short-term access. From a budgeting view, align renewals with your statement cycle so unexpected charges are easier to spot.
Keep a small watchlist of priority content and set a calendar reminder for renewal dates. Monitoring trial start and end dates prevents accidental paid periods and reduces wasted subscription spend.
Address
- Address: RLJ Entertainment, Inc. c/o RLJ Entertainment Australia Pty Ltd Attn: Data Protection Officer 122 Arthur St. Suite 1401 North Sydney, NSW 2060 AUSTRALIA
What to do after cancelling Acorn Tv
After you stop future renewals, continue to monitor your bank and card statements for at least one full billing cycle to confirm no inadvertent charges recur. Keep the documentation checklist items for the relevant period in case a dispute is needed.
Consider reallocating the monthly or annual savings into a targeted entertainment budget. From a financial optimisation perspective, consolidating infrequent services into a rotating schedule (subscribe-months for one service, then switch) often reduces annual spend while preserving access to desired titles.
If you relied on Acorn TV for specific series, map which platforms hold comparable content so you avoid paying twice for the same material in future subscription choices.
Finally, if you decide to resubscribe later, compare the marginal cost of rejoining close to promotional periods and re-evaluate whether the catalogue additions since your last subscription change the value proposition.