Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Beam
4 Knowles Avenue
2026 North Bondi
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Beam service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Beam: Easy Method
What is Beam
Beam is a shared micromobility operator that provides e-scooters and e-bikes across multiple cities, with subscription and pay-per-use options for riders. The company offers short-term subscriptions that bundle ride minutes into a recurring plan alongside standard pay-as-you-go fares.
Official material for a current promotional weekly plan describes a 7-day subscription that provides 100 minutes of ride time, billed at A$19.99 per 7-day period after an introductory discount (first payment shown in the promotion as A$9.99). This shows Beam uses short billing cycles for some subscription types.
How Beam subscriptions are structured and billed
Billing cycles: some Beam plans are billed on short fixed cycles (for example, weekly subscriptions that auto-renew every 7 days). This means a recurring charge posts on each renewal date unless the subscription is ended before that date.
Inclusions and limits: time-limited subscriptions are typically sold as bundles of ride minutes rather than unlimited use; excess minutes are charged at standard ride rates. Promotional pricing may apply to the first cycle only.
Proration and refunds: standard practice for short-cycle, recurring plans is that access continues until the end of the paid cycle and refunds for unused time are often limited by the operator’s terms. Expect limited prorated refunds unless expressly stated otherwise in Beam’s published terms.
Customer experiences with cancellation
What users report
Users on popular review sites report repeated issues with unexpected recurring charges and difficulty stopping renewals. Example user feedback includes: "Charged a subscription fee of A$19.99 when I never signed up." Such reports appear multiple times in public reviews.
Other common user reports describe continuing charges after an account was deleted or after a subscription was believed to be cancelled, and frustration with locating the subscription controls. Several reviewers noted slow or unsatisfactory responses when seeking refunds for disputed charges.
Recurring issues and practical takeaways
Recurring themes from user feedback: unclear presentation of what a subscription actually includes, short billing windows that cause quick renewals, and delays in billing corrections. These points explain why many users see unexpected deductions.
Practical takeaway: treat short-cycle subscriptions as immediate recurring commitments and regularly check statements in the days after first sign-up. If you see unfamiliar charges, act quickly to gather documentation and prepare a dispute if necessary.
What to expect when you cancel a Beam subscription
End of access: cancelling typically stops future renewals but does not always produce an immediate refund for the current paid period; access is commonly retained until the paid cycle expires. This is the prevalent model for short-cycle subscriptions.
Proration: expect no automatic pro rata refunds unless the terms explicitly promise them. Promotional or trial payments are often treated separately from regular billing.
Timing matters: because weekly cycles can renew quickly, a cancellation action that occurs after the automated renewal deadline will generally result in one more charge. Plan your cancellation well before the renewal date if you want to avoid that charge.
Consumer rights that matter for Beam
The Australian Consumer Law provides protections that can be relevant if you were enrolled through unsolicited sales or if the service is defective or misrepresented. For unsolicited consumer agreements there is a statutory 10 business day cooling-off period in many circumstances. This can be useful if you did not invite the contract or if required information was not provided.
Guarantees and unfair contract terms: the ACL also protects consumers against misleading representations and unconscionable conduct. If Beam’s advertising or plan descriptions differ materially from what you received, those protections can support a complaint or remedy.
Chargebacks, disputes and regulator complaints
If you believe you have been billed incorrectly, you can lodge a payment dispute with your card issuer and, separately, pursue a remedy through relevant consumer agencies. Document everything and provide dates, amounts and copies of transaction evidence when you escalate. This approach does not replace direct engagement with the provider, but it creates leverage when a prompt resolution is not forthcoming.
If a firm response is not received, consider lodging a complaint with your state or territory consumer affairs office and, where appropriate, the national regulator. Keep in mind agencies may require a reasonable attempt to resolve with the business first.
Documentation checklist
- Transaction records: dates, amounts, last four digits of card, bank statements.
- Subscription terms: screenshot or copy of the plan description and any promotional terms that applied at sign-up.
- Communications log: dates and brief notes about any contact attempts and responses received.
- Evidence of usage: ride receipts, GPS timestamps, or other usage logs if relevant to the dispute.
- Complaint reference numbers: any ticket or case IDs you receive from the provider or your bank.
Subscription plans and pricing (representative)
| Plan | Duration | Price (A$) | Inclusions | Notes |
|---|---|---|---|---|
| 7-day ride bundle | 7 days | A$19.99 (standard) | 100 minutes ride time | Introductory first payment shown as A$9.99 in promotion; auto-renews each 7 days unless ended. |
| Pay-as-you-go | Per ride | Varies | Per-minute / per-ride charges | Rates depend on city and may apply when subscription minutes are exceeded. Varied across operating areas. |
| Monthly rental (Beam Solo types) | Monthly | A$64.99 | Rental e-scooter with maintenance | Offered in some local Beam-branded rental programs; not the same as weekly ride bundle. |
Plan type comparison
| Feature | Pay-as-you-go | Weekly subscription | Monthly rental |
|---|---|---|---|
| Predictable cost | No | Yes (for the cycle) | Yes |
| Best for | Occasional riders | Regular short trips within time bundle | Long-term use or regular daily commuting |
| Typical refund policy | Charge dispute only | Usually no pro rata refund | May include deposit refund on return |
Common pitfalls and how to avoid them
- Short renewal windows: a weekly plan can renew quickly; check your billing dates immediately after sign-up.
- Promotional fine print: introductory rates may apply only to the first cycle; note the full recurring price.
- Hidden inclusions: minute caps, parking fees or excluded ride types can create unexpected extra charges.
- Assumed cancellation: deleting an account or uninstalling an app does not necessarily stop billing; keep documentary proof of any cancellation attempt you make.
Address
- Address: 4 Knowles Avenue, North Bondi NSW 2026
The address above appears in public company terms and conditions and can be used as a reference point when documenting the merchant’s legal details.
How to prepare if charges continue after you end service
Collect and preserve the documentation checklist items above. When a disputed charge appears, start a dispute with your payment provider and keep a clear timeline of events and evidence. Escalate to a consumer authority if the provider fails to correct clear billing errors.
What to do after cancelling Beam
Immediately review the next billing date and your bank/card statement for at least two cycles to ensure the charge stopped. Keep evidence of the cancellation and a clear timeline of events.
If you see an unexpected deduction, raise a formal dispute with your card issuer and provide the documentation you gathered. If the dispute is unsuccessful, consider lodging a complaint with your state consumer affairs office and include the transaction evidence and correspondence history in your complaint.