Serviço de cancelamento N.º 1 em Australia
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Bein Sports.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
How to Cancel Bein Sports: Complete Guide
What is Bein Sports
beIN Sports is a paid sports streaming brand that in this market operates a direct streaming service called beIN SPORTS CONNECT and makes content available through third-party platforms such as Amazon Prime Video Channels and Fetch TV. The offering centres on international football, major tennis tours and selected rugby and motorsport events, with live and on-demand programming and short free-trial windows for new customers.
beIN SPORTS CONNECT lists a monthly and an annual plan for local subscribers, and beIN also offers a monthly add-on through Prime Video Channels at a different price point. These different purchase routes matter because pricing, renewals and refund handling can vary by where the subscription was bought.
Why people cancel
People cancel for predictable reasons: cost versus viewing needs, seasonality of rights (a favourite competition finishing), technical reliability, or frustration with billing and renewals. Many subscribers shop services for short-term event access and then drop the service when the event ends.
Understanding the interplay of pricing, billing route and trial terms before subscribing reduces friction at cancellation time.
How cancellations typically work for Bein Sports subscriptions
Notice periods and immediate effect: beIN’s consumer-facing materials describe subscriptions that renew on a set billing cycle and advertise the ability to end renewal so that access stops at the next renewal date. In practice, cancelling usually prevents the next recurring payment and preserves access until the end of the current paid period.
Free trials: beIN commonly offers a one-week (7-day) free trial to eligible new customers. If you do not act before the trial ends, the trial typically converts to a paid period on the billing date set at sign-up.
Proration and refunds: proration policies vary. Many digital streaming services do not automatically prorate or refund partially used billing periods; refunds are often limited to billing errors, duplicate charges or statutory consumer rights. Whether a partial refund is available can depend on when and where the subscription was purchased.
Third-party purchases: subscriptions bought through third parties (for example Prime Video Channels or other platforms) are commonly billed and managed by those distributors. That distinction affects who controls renewals, refunds and the visible billing record on statements.
Customer experience with cancellation
What users report
Users report a mix of straightforward renewals and friction points. Many say the free trial converts automatically if not ended in time, which leads to unexpected charges when users forget the trial end date. Several reviewers note app instability and buffering as reasons for cancelling.
Recurring issues and practical takeaways
- Unexpected renewals: trial-to-paid conversions are a frequent trigger for complaints; set an internal reminder for trial end dates.
- Retention offers: some users report receiving discounted retention offers when they initiate cancellation, which means pricing you see mid-renewal can change if you explore retention options.
- Billing owner matters: purchasers through third parties often have to follow that platform’s rules for refunds and disputes; this is a common source of confusion.
- Technical reliability: buffering or app login problems appear repeatedly in reviews and can be a legitimate basis to request redress if the service is unavailable for significant periods.
Plans and pricing
| Plan | Typical AU price | Notes |
|---|---|---|
| beIN SPORTS CONNECT monthly | A$15.99/month | Direct connect plan; includes 7-day free trial for eligible new users. |
| beIN SPORTS CONNECT annual | A$159.99/year | Annual billing saves compared with monthly renewals. |
| beIN via Prime Video Channels | A$14.99/month | Prime channel add-on price and trial offers apply through that platform. |
Billing channel comparison
| Billing channel | Price example | Who controls refunds/renewals |
|---|---|---|
| beIN SPORTS CONNECT (direct) | A$15.99/month | beIN publishes plan terms and handles direct billing and renewal rules. |
| Amazon Prime Video Channels | A$14.99/month | Prime Video processes the charge and its channel terms often control trials, refunds and renewals. |
| App store purchases | Varies | App stores typically manage billing and refund requests on their platforms; this changes where you seek redress. |
Documentation checklist
- Subscription details: plan name, start date, renewal date, price charged.
- Payment proof: billing statements or transaction ID showing the charge.
- Free trial record: date trial started and when it converted (if it did).
- Service notices: screenshots or copies of promotional pages that describe trial length or pricing.
- Technical evidence: logs, timestamps or screenshots showing outages or buffering if claiming service unavailability.
- Correspondence log: note dates and a short record of any communications and responses you receive.
Handling refunds, disputes and chargebacks
Expect different remedies depending on the purchase route. Direct purchases and third-party purchases each follow their own refund and dispute channels. If a charge is genuinely unauthorised or a clear billing error, banks and card issuers commonly provide dispute options; prepare the documentation checklist above to support a claim.
Be realistic about timelines: a dispute or refund can take several business days to a few billing cycles to finalise, and temporary credits may appear before a final decision. Keep detailed records and watch your statement carefully for follow-up activity.
Common pitfalls and mistakes to avoid
- Missing trial end dates: forgetting a 7-day trial end is the most common source of unexpected charges.
- Overlooking billing owner: not recognising that a third-party platform billed you can delay a resolution.
- Assuming automatic proration: many services do not prorate or refund partially used periods.
- Not keeping evidence: lack of transaction IDs, dates or screenshots weakens dispute outcomes.
Address
- Address: beIN SPORTS Asia Pacific PO Box 439 Darlinghurst NSW 1300
What to do after cancelling Bein Sports
After you end renewal, monitor bank and card statements for at least two billing cycles to confirm no further charges. Keep all records in case you need to raise a dispute. If you subscribed via a third party, check that platform’s renewal calendar and review any related subscriptions.
Finally, if you plan to re-subscribe later, make a simple calendar reminder for the eventual start of the season or event you want to watch; buying only for the period you actually need reduces cost and avoids repeat cancellation tasks.