Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Channel 4
124–126 Horseferry Road
SW1P 2TX London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Channel 4 service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Channel 4: Easy Method
What is Channel 4
Channel 4 is the broadcaster’s on-demand platform that combines free, advertising-supported catch-up and a paid premium tier that removes most on-demand adverts and adds offline downloads and early-access content. The paid tier, commonly called Channel 4+ (previously All 4+), is offered on a rolling monthly basis and as an annual plan with a promotional structure that effectively gives 12 months for the price of 10; a short free trial is routinely offered for new subscribers.
Channel 4’s distribution and billing can vary by purchase channel: direct sign-ups and purchases through platform stores are common. Payment, trial and renewal mechanics frequently differ depending on the payment route used.
| Plan | Typical terms | Approx price (A$) |
|---|---|---|
| Channel 4 free | Ad-supported on-demand and live; registration required for personalised features | Free |
| Channel 4+ monthly | Ad-free on-demand for most titles; rolling month-to-month; free trial available | Approx A$8 (based on £3.99/mo conversion) |
| Channel 4+ annual | Annual billing; often priced as 12 months for the price of 10 | Approx A$77/year (based on £39.99/yr conversion) |
Sources reporting pricing, trial and plan structure for Channel 4+ include independent streaming guides and specialist press; regional conversions to A$ are approximate and depend on exchange rates at the time of purchase.
How cancellations typically work for Channel 4 subscriptions
Framework: Channel 4+ is typically sold on a rolling monthly or annual basis with a free trial; renewals occur automatically unless the subscriber terminates the contract before the renewal point. Cancellation obligations and refund entitlements depend on when notice is given relative to the billing cycle and whether the purchase was made via a third-party app store.
Notice periods and billing cycle impact: For monthly plans, termination normally prevents future renewals but does not usually produce a pro rata refund for the month already paid; annual plans may have different pro rata rules in the terms. Free-trial conversions commonly require cancellation before the trial expires to avoid the first charge.
Proration and refunds: Channel 4’s public materials and third-party summaries indicate that refunds for partly used periods are generally limited and handled case-by-case. Where a purchase is processed through an app store, refund responsibility often rests with that store rather than the service.
Cooling-off and consumer guarantees: Australian consumer law protects purchasers of digital services against major failures and false representations; however, immediate access or streamed consumption often limits a general “change of mind” right. In the Channel 4 context, this means refunds for technical failure or misdescription may be available under statutory guarantees but simple change of preference after access is not automatically covered.
Customer experiences with cancellation
What users report
Users reporting on public forums and review sites describe three recurring themes: difficulties with app performance (freezes, buffering), frustration that ad frequency remains high even for some paid users, and problems resolving billing queries. Several reviewers say trial-to-paid conversions surprised them when renewal notices were missed. Evidence comes from aggregated reviews and discussion threads.
Recurring issues and practical takeaways
Recurring complaints include late or inadequate responses to billing disputes and inconsistent applied refunds for technical interruptions. Users advise retaining clear records of trial start/end dates, receipts and transaction identifiers because resolution often depends on documentary evidence. Practical takeaways in public feedback emphasise monitoring bank statements after cancellation and checking whether charges were processed via an app store or Channel 4’s own merchant.
Documentation checklist for cancelling Channel 4
- Subscription ID and transaction receipt: invoice or card statement line referencing Channel 4/All 4+/merchant.
- Trial start and charge dates: evidence of when a free trial began and the date of the converted charge.
- Payment channel record: note whether purchase was processed by an app store (Apple/Google) or directly by Channel Four.
- Screen captures of terms quoted: the subscription terms shown at the point of purchase if available.
- Record of service faults: timestamps/screenshots showing outages, buffering or advert problems that relate to a refund claim.
Keep copies of correspondence and your bank/card statement lines until any dispute is finally resolved. Strong documentary evidence materially increases the chance of a favourable outcome.
Address
- Address: Channel 4, 124 - 126 Horseferry Road, London, SW1P 2TX, United Kingdom
What to expect when asking for a refund or stopping renewals for Channel 4
If the subscription was purchased through a platform store, the store’s refund rules usually govern monetary redress and timing; Channel 4 cannot unilaterally reverse app-store charges in most cases. Expect stores to treat subscription cancellation and refund requests as separate actions.
Where the subscription was taken directly with Channel Four, outcomes depend on the service’s terms and whether statutory consumer guarantees apply. In cases of major failure (for example, persistent inability to stream programme content as promised), ACL remedies can include a refund or termination without penalty. For lesser technical issues, the provider may attempt repair or offer alternative compensation.
| Purchase channel | Who usually handles refunds | Typical expectation |
|---|---|---|
| App store (Apple/Google) | App store | Refunds and timeframes follow store policy; cancellation stops future renewals but does not guarantee refund. |
| Direct subscription via Channel 4 | Channel Four merchant / terms | Refunds handled case-by-case; statutory guarantees apply for major failures. |
Disputes, chargebacks and escalation
Legal framing: a chargeback is a payment-instrument remedy administered by banks/issuers and is separate from contractual cancellation or statutory ACL claims. A chargeback can be an effective interim measure in cases of unauthorised or clearly erroneous charges, but it may be reversed if the provider proves valid performance.
Escalation sequence: document the issue, present facts and evidence, request refund under the applicable channel, and, if unresolved, escalate to the payment provider or consumer authority. Where applicable, lodge a complaint with consumer protection bodies if statutory guarantees are at stake. Keep records of all dates, amounts and interactions.
Practical legal considerations specific to Channel 4
Contract interpretation: Channel 4’s terms and promotional trial offers form the baseline contractual obligations; any representations made at checkout or in promotional material may be relevant to a claim for misrepresentation. Retain screenshots of promotional pages and trial notices where feasible.
Third-party processors: payments routed through platform stores or third-party gateways can complicate remedies. Identify the merchant name that appears on card statements to determine the correct dispute channel.
What to do after cancelling Channel 4
Monitor billing: once termination is recorded, watch bank or card statements for at least two billing cycles to ensure no further automatic charges occur. Keep final receipts or confirmation statements until any refund or dispute is settled.
Access and content: cancellation typically removes access to premium ad-free features and offline downloads at the end of the paid period. If you relied on downloads, verify what remains available in your device libraries.
If problems persist, consider raising a formal complaint with the relevant consumer authority or your card issuer and preserve all records for that process. Prompt, focused documentary submissions and a clear chronology materially improve the odds of a satisfactory resolution.