Servicio de cancelación N°1 en United States
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Digital Playground.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
How to Cancel Digital Playground: Complete Guide
What is Digital Playground
Digital Playground is a long-running subscription video service focused on high-production adult content, offering on-demand access to a catalogue of films, behind-the-scenes material and photo sets. The site presents tiered membership options such as monthly, quarterly and annual subscriptions and highlights multi-device streaming and HD content as core features.
The official site page lists plan types and general benefits but does not publish a clear, country-specific AUD price table on the public fee page; promotional discounts and third-party listings sometimes show short-term offers for new members.
Customer experiences with cancellation
What users report
Public reviews and forum posts show mixed experiences: some customers praise the content quality while a portion of reviewers report frustration with add-on charges, hard-to-resolve billing queries and poor responsiveness from support. One complaint describes unexpected add-on charges that the reviewer felt were pre-selected, and another thread documents difficulties cancelling subscriptions purchased through app-store channels.
Recurring issues and practical takeaways
Users commonly report the following service-specific patterns: unclear presentation of add-ons at checkout, promotional pricing that reverts to a higher rate at renewal, and occasional delays in refund handling for disputed charges. These patterns mean subscribers should pay close attention to the initial terms, renewal timing and any referenced add-on products tied to the main Digital Playground account.
How cancellations typically work for Digital Playground
Timing: subscriptions are sold on recurring cycles (monthly, quarterly, annual) and renew automatically unless terminated before the renewal date; proration and partial refunds vary by plan and the conditions stated at signup.
Cooling-off and refunds: standard consumer cooling-off privileges may not apply to access to digital content once access has been used; Digital Playground’s public policies reference money-back guarantees under limited circumstances but eligibility criteria are defined on their site.
Renewals and promotions: promotional entry prices are commonly limited to the first term; subsequent renewals are billed at the standard rate unless otherwise specified. Third-party deal listings have shown short-term monthly promotions that, converted to AUD at early January 2026 rates, are approximately A$15 for a US$9.99 offer - promotions should be treated as time-limited.
| Plan | Billing | AU price (public) |
|---|---|---|
| Monthly access | 30 days | Varies (promotions reported approx A$15) |
| Quarterly access | 3 months | Varies |
| Annual access | 12 months | Varies |
Common billing behaviour and what to expect
Auto-renew: expect automatic renewals at the plan frequency unless you take action before the next billing cycle; check the renewal term printed in your membership confirmation.
Proration: Digital content services often do not prorate a partial-term cancellation for access already used; refund handling varies by the provider’s refund policy and the payment processor used.
Documentation checklist
- Membership receipt: record of initial charge and plan term.
- Billing history: copies or screenshots of recurring charges and renewal dates.
- Promotional terms: the offer text showing initial price and expiry.
- Refund or dispute references: transaction IDs and any support reference numbers you receive.
- Proof of access use: timestamps or logs if you need to show whether digital content was accessed during the disputed period.
Billing disputes, refunds and chargebacks
Prepare documentation: banks and card issuers require transaction evidence and a clear timeline when you lodge a dispute; keeping the checklist items above speeds their review.
When refunds are refused: a practical escalation path is to gather evidence of the charge, the merchant’s stated policy, and any communication history; dispute resolution through the card issuer or a regulator is an option for unresolved consumer complaints.
Address
- Address: Digital Playground 1 Virtual Way Los Angeles, CA 90069 USA
Common pitfalls and mistakes to avoid
- Hidden add-ons: failing to uncheck or review any optional extras at purchase can lead to unexpected charges; reviews identify this as a recurring complaint for Digital Playground.
- Missing renewal dates: not noting the exact renewal day often causes unwanted auto-renewal; keep the membership confirmation visible.
- Assuming promotional pricing continues: promotional prices are usually introductory only and the billed renewal will likely be at the standard rate.
- Not keeping transaction IDs: lacking transaction references weakens disputes and chargeback claims.
| Issue | Typical outcome |
|---|---|
| Unexpected add-on charge | May require evidence to dispute; customers report mixed refund outcomes. |
| Late cancellation relative to billing date | Full renewal charge may be applied for the next term; proration not guaranteed. |
| Disputed charge | Bank investigation timelines vary; maintain documentation and follow issuer guidance. |
How to prepare before you cancel Digital Playground
First, identify your renewal date and make a note of the billing processor and the exact charged amount on your statement for the relevant transaction.
Next, capture the membership confirmation, promotional terms and any evidence of add-ons or upsells; these items are the core evidence in any later dispute.
What to expect after cancelling Digital Playground
Confirmation and access: after you notify the provider per the method you have available, expect some form of confirmation if the cancellation is accepted; keep that confirmation as proof of the termination date.
Billing timing: cancellations made close to a renewal may still result in a full-term charge; if a refund is issued, timelines depend on the merchant and the card issuer.
Monitoring: continue checking your card and bank statements for at least two cycles to ensure no further charges appear; if an unauthorised renewal posts, refer to your collected documentation when raising a dispute.
Practical next steps and options if issues persist
If you face an unwanted renewal or a refused refund, escalate with the payment provider using your documented evidence and be prepared to lodge an official dispute where appropriate.
Consumer agencies: for unresolved complaints that involve possible misleading conduct or persistent billing problems, regulatory bodies for consumer protection accept complaints and can advise on next steps relevant to digital subscription services.
Keep copies of every communication and transaction reference; clear records shorten investigation times and improve outcomes when disputing charges or requesting refunds for Digital Playground billing.