Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Fanatiz
600 Brickell Avenue 19th Floor
33131 Miami
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Fanatiz service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
10/01/2026
How to Cancel Fanatiz: Complete Guide
What is Fanatiz
Fanatiz is a paid streaming service focused on live and on-demand sports content, with strong coverage of Latin American football and select international competitions. The platform offers bundled channel access, league-specific subscriptions and pay-per-view events, and it is available across smart TVs, streaming devices, mobile apps and web browsers.
Fanatiz uses a mix of billing channels depending on where the subscription was purchased: payments made through the website typically use a card processor, while in-app purchases are handled by the app store or device marketplace used at signup. Fanatiz also advertises subscription tiers such as a broad-access Front Row plan and several league-specific plans.
How Fanatiz subscriptions are billed and renewed
Fanatiz subscriptions are recurring by default: the first payment for monthly or annual plans is processed at purchase and renews automatically unless the subscription is stopped before the next renewal date. The help pages state that billing follows the payment route used at signup and that customers should allow time ahead of the renewal for any changes to take effect.
The published support materials also note a 24-hour window before the next period as a timing reference for avoiding an automatic renewal. Fanatiz terms and support content indicate that refunds for partially unused membership periods are not normally offered. This means proration and refund eligibility can depend on the plan type and the billing route used.
| Aspect | Service-specific detail |
|---|---|
| Billing routes | Web payments use a card processor; in-app purchases are handled by the app store used at signup. |
| Renewal timing | Auto-renewal occurs at the end of each billing cycle; support pages reference a 24-hour notice window before renewal. |
| Partial-period refunds | Support documentation states there are no refunds for partially unused membership periods. |
Customer experiences with cancellation
What users report
Public customer feedback collected from review platforms and app stores shows a mix of positive comments about available content and negative reports focused on billing and service reliability. Users praise the breadth of leagues and device support while also reporting playback problems and differences between advertised features and what was delivered.
On review sites some users have described being charged after they believed they had cancelled, and others report difficulties obtaining refunds for trial or promotional periods. Multiple reviews mention frustration with follow-up and with the time it took to resolve billing disputes. These reports are drawn from publicly posted reviews and app-store feedback.
Recurring issues and practical takeaways
Common patterns in customer reports that matter when planning a cancellation: confirmed cancellations occasionally being followed by one or more post-cancellation charges; differences in refund treatment for purchases made through app stores versus direct web billing; and intermittent streaming quality that some users say led to refund requests. These patterns do not represent every experience, but they highlight areas to monitor.
- Tip: Keep records that clearly show the platform and billing route used at signup (web vs app store).
- Tip: Note exact timestamps for renewal dates and any confirmation messages you receive.
Documentation checklist
- Subscription proof: copy of the receipt or invoice showing Fanatiz or "Fanatiz SpA" and the plan name.
- Billing route evidence: indicator of whether the payment was processed by the app store or a web payment processor.
- Dates and times: the original purchase date, renewal date, and any correspondence timestamps.
- Screenshots: confirmation screens, plan details, and any error messages or playback failures.
- Bank/statement entries: entries that show charges from Fanatiz or the marketplace used for the subscription.
Keeping these items together speeds up any dispute or request for remedy and supports a clear timeline of events.
| Plan or pack | Notes | Typical price (A$) |
|---|---|---|
| Front Row (broad access) | Access to the main channel bundle and selected VOD content. | Varies |
| League-specific packs | Single-league access or smaller bundles; available in different combinations. | Varies |
| Pay-per-view events | One-off events with separate charges and sometimes promotional trial offers linked at checkout. | Varies |
Billing route comparison and practical consequences for refunds
| Billing route | Practical consequence |
|---|---|
| Direct web payments | Platform receipts show the merchant and processor; refund requests and proration follow the service terms and processor policies. |
| App store purchases | Purchases and refunds are subject to the app store or marketplace terms, which can differ from web policy and affect timing and eligibility. |
The app store listing for Fanatiz shows several in-app purchase items and price points in the store entry; these entries illustrate that prices and product types can vary by marketplace.
Consumer rights that matter for Fanatiz
Under Australian consumer law, digital services must meet consumer guarantees such as being fit for purpose and as described. If the service is materially different from what was promised, or a major functionality fails, a remedy such as a refund or a partial refund may be available. This applies to streaming subscriptions and digital content.
Policy statements that attempt to remove these statutory rights, for example blanket no-refund notices, are not determinative of your legal rights. If you believe a remedy is warranted, collect the documentation above and follow the available dispute options through your payment provider and relevant consumer agencies.
Address
- Address: 600 Brickell Avenue 19th Floor Miami, FL 33131 United States
What to do after cancelling Fanatiz
After you stop a recurring payment, take immediate steps to protect your financial position and preserve evidence. Monitor your bank or card statements for at least two billing cycles and keep any receipts or confirmation screens showing the cancellation or end date.
If you see any unexpected charges, use your payment provider's dispute options to flag the transactions and provide the documentation checklist items as supporting evidence. In parallel, consider lodging a formal complaint with the relevant consumer authority if the merchant does not resolve the issue.
When asking for a refund or remedy, explain the specific problem and provide the purchase details, timestamps and screenshots. If the service was defective or materially different from the description, reference consumer guarantees and the supporting documentation to make a clear case for a refund or partial refund.
Expect processing times to vary by billing route: app store marketplaces and card processors each have their own timelines for investigating disputes and issuing refunds. Keep records of all follow-up and continue to monitor statements until the matter is resolved.
Finally, if you are advising others or reporting the experience, forward concise documentation to the relevant consumer authority to help trace patterns of issues that affect other customers. This helps protect your rights and supports broader enforcement where misleading or unfair practices are suspected.