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I hereby notify you of my decision to terminate the contract relating to the Foxtel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Foxtel: Step-by-Step Guide
What is Foxtel
Foxtel is a subscription TV and streaming provider that offers live sport, movies, entertainment channels and on-demand libraries through both set-top box services and internet-delivered plans. The company markets multi-bundle options (for example Foxtel Plus, Sport, Movies and Platinum Plus) with both 12-month plans and no lock-in monthly options, and it also offers broadband bundles in some packages. Foxtel bills in advance for most services and may include equipment charges where a set-top box is supplied.
Pricing and plan structure change with promotions, but Foxtel currently lists examples such as Foxtel Plus from A$78/month on a 12-month plan and higher-priced bundles for sport and movies; offers often show a lower monthly price on 12-month deals versus a higher no lock-in rate.
Customer experience with Foxtel cancellation
What users report
Public reviews show a split picture. Many subscribers praise channel selection and exclusive sport content, while a substantial number report friction when trying to end legacy TV contracts or bundled accounts. Trustpilot reviewers frequently describe cancellation as time-consuming and stressful, with some users saying the process felt designed to retain customers rather than to make leaving straightforward.
Forum threads and posts by customers note two recurring patterns: streaming-only memberships (no lock-in plans) are straightforward to stop, and older box-based or bundled accounts often involve additional checks, equipment obligations and potential early termination costs. Customers who had Foxtel bundled through an internet or phone provider highlight extra complexity because the provider and Foxtel may each have separate billing or contractual conditions.
Recurring issues and practical takeaways
Users most often report delays in processing, bill surprises after cancellation, and equipment fees when hardware is not later recorded as returned. Therefore gather evidence at each stage and allow time for billing cycles to close.
Practical takeaways from real users include: confirm your contract type (12-month or no lock-in), note promotional minimum cost statements, and track any equipment supplied with the service to avoid hardware recovery charges.
How cancellations typically work for Foxtel
Contracts come in two broad forms: fixed-term (commonly 12-month offers) and no lock-in monthly subscriptions. Fixed-term plans often advertise a minimum cost on the promotion and may include waived set-up fees in exchange for a term commitment. No lock-in subscriptions are billed monthly and are designed to be terminable without long-term penalties.
Foxtel generally bills in advance, which means the service often remains active until the end of the current billing period after cancellation requests are processed. This affects final billing and the timing of any pro-rata or final charges.
Equipment supplied with box-based services can attract an unrecovered equipment fee if the company cannot account for a returned device. Users should therefore confirm any equipment obligations stated in their contract and keep documentation showing device return or deactivation where relevant.
Free trials and promotional trial periods are offered intermittently. For the streaming month-to-month product family, trials and introductory periods typically convert to paid subscriptions unless ended before the trial expiry; customers who wish to avoid payment after a trial must ensure the trial status is cancelled before the trial end date. As a result, note the trial end date and check billing statements after that date.
What to expect on final bills, fees and refunds
Foxtel usually issues a final bill that may include the following elements: charges billed in advance for the next cycle, outstanding arrears, equipment recovery or unrecovered device fees and any early termination fee where an account was on a fixed-term plan. This means your final cost can be higher than the last regular monthly charge if there are unpaid balances or equipment charges.
Refunds: refunds are generally assessed case-by-case. Where a plan has been paid in advance and the provider’s terms allow proration, a partial refund may be due. Consumer guarantees under Australian law may also require a refund for major failures of the service. Keep records to support refund requests.
How bundling and third-party billing affect cancellation (including Telstra)
If your Foxtel subscription is bundled or billed through a third party such as a telecommunications provider, that partner’s billing and contract rules may apply and can change who processes account changes and how charges are handled. As a result, bundled customers often face a two-party process that requires extra attention to bills from both companies.
Some customers who received Foxtel through a provider have reported confusion about whether equipment return obligations and final charges are handled by Foxtel or by the billing partner. Therefore review your bill carefully to see which company charged for which item and keep copies of those statements.
Documentation checklist
- Account documentation: recent bills showing plan, billing cycle, promotional terms and the payment method.
- Contract details: proof of whether you are on a fixed-term plan or a no lock-in monthly subscription.
- Evidence of trial dates: screenshots or records that show when a free or promotional trial started and when it ended.
- Equipment records: serial numbers, photos and any receipt or tracking reference if a device was returned or collected.
- Payment proof: bank statements or card transaction records for payments and refunds.
- Communication logs: dates and brief notes describing any conversations or official responses you received about billing or account status.
Common pitfalls and mistakes to avoid
- Assuming all plans are the same: fixed-term promotions can carry a minimum cost and early termination obligations; check the advertised minimum cost statements.
- Missing the trial end date: failing to note the exact trial expiry can lead to an automatic charge.
- Not tracking equipment: lack of proof about returned set-top boxes or accessories may trigger recovery fees.
- Overlooking bundled billing: if Foxtel is on the same bill as an internet or phone provider, the third party’s processes may influence how charges are reversed or disputed.
How to handle disputes and chargebacks
If you see post-cancellation charges or believe your refund is incorrect, gather the documentation checklist items and open a formal dispute with the billing entity shown on the statement. Keep clear records of dates and amounts.
As a next step, escalate to the company’s internal dispute resolution process if the matter is not resolved. If you still cannot resolve the charge, you can seek external help from your financial institution for a chargeback or from the relevant consumer protection body for advice. These remedies depend on the facts you can document and the timeline of events.
Can you cancel Foxtel anytime and can you cancel after a free trial
No lock-in streaming services in the Foxtel family are designed to be cancellable at any time; these products typically allow access until the end of the current billing period. Fixed-term plans are different: cancelling early can attract an early termination fee or require you to meet a minimum promotional cost commitment.
Regarding free trials: promotional trial periods usually convert to paid subscriptions at the trial end unless cancelled before the trial expiry. This means you can avoid paying by ending a trial prior to the conversion date. Keep records of the trial start and end dates and verify your first post-trial billing statement.
Common questions users search for
| Question | Short answer |
|---|---|
| Can I cancel Foxtel anytime? | No lock-in streaming products: yes. Fixed-term 12-month plans: may include early termination obligations. |
| Can I cancel Foxtel after free trial? | Yes, but you must end the trial before it converts to a paid subscription to avoid charges. |
Subscription plans and pricing overview
| Bundle | Example 12-month price | Notes |
|---|---|---|
| Foxtel Plus | A$78/mth | Shown as example price on a 12-month plan; new customer offers vary. |
| Sport + Movies | A$133/mth | Promotional 12-month offers may list a lower temporary rate; check the advertised minimum cost. |
| Platinum plus | A$150/mth | Higher-tier bundle; some packages include third-party services such as Netflix. |
Comparison: 12-month plan vs no lock-in
| Feature | 12-month plan | No lock-in monthly |
|---|---|---|
| Monthly price example | A$78/mth (example) | Varies - often higher than 12-month price |
| Early termination | Possible early termination costs or requirement to meet minimum advertised cost | No early termination fees |
| Equipment incentives | May waive installation fees | Fewer incentives |
Sources for plan examples include Foxtel’s published offers and independent price comparisons collected from review sites. Promotional details and minimum cost statements are frequently part of the advertised offers.
Address
- Address: PO Box 612, Moonee Ponds, VIC 3039
What to do if you face resistance or delays
Stay calm and persistent. Document the date and content of every contact and the identity of any employee you interact with. This evidence is often decisive when contesting post-cancellation charges or requesting a refund.
If you believe the company has acted unfairly, use your documentation to lodge a formal complaint through the provider’s dispute resolution process. Keep copies of the complaint and any acknowledgement you receive. If internal escalation fails, the next steps include lodging a complaint with your state or territory consumer protection agency or contacting the national regulator for advice.
What to Do After Cancelling Foxtel
After cancellation, monitor your bank and card statements for at least two billing cycles to ensure no unauthorised charges appear. Keep clear records of any refunds and final account statements.
Check whether any equipment obligations remain and retain proof of return or proof of deactivation if applicable. If a charge appears that you dispute, use the documentation checklist to support a billing dispute with the entity that issued the charge and with your financial institution if necessary. As a consumer rights specialist, I recommend keeping a simple folder with the key items listed above; this creates a clear timeline that strengthens your position if formal dispute resolution is required.