Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Gaia
G02/7 Smith Street
2121 Epping
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Gaia service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
How to Cancel Gaia: Complete Guide
What is Gaia
Gaia is a subscription video and membership service focused on topics such as yoga, meditation, alternative health, metaphysics and specialist documentaries. The service offers a large on-demand library, curated series and ticketed live events under a few membership tiers: monthly, annual and a higher-tier live access plan for event streaming.
Gaia content is available through multiple billing routes: directly from Gaia, or via third-party platforms and marketplaces (for example app stores, streaming channel partners and device stores). That billing route determines who controls renewals, refunds and access to partner-only content.
Separately, Gaia GPS is a different product line (outdoor mapping/navigation) with its own purchase and refund rules; when purchased through gaiagps.com it offers a defined short refund window that differs from the streaming membership rules.
Customer experience and cancellation feedback
What users report
Public reviews show mixed satisfaction: many subscribers praise the content variety and niche programming, while a substantial number raise issues about billing, perceived overcharging and customer support responsiveness. Trustpilot and app-store reviews contain repeated reports of unwanted renewals and difficulty resolving billing disputes.
Forum posts about Gaia GPS include complaints about price increases and unclear renewal windows after subscription changes. Users who reported problems often reference confusion about where their subscription was billed and surprised renewals after short promotional periods.
Recurring issues and practical takeaways
1. Billing route confusion: many problems start when a subscription is created via a third party and the subscriber assumes Gaia can stop future charges. Gaia support documentation confirms third-party billing limits Gaia’s control over cancellations and refunds.
2. Refund expectations: refund policies vary by product and seller. Gaia GPS documents a 14-day refund window for site purchases; streaming refunds are typically assessed against the original billing terms.
3. Proof and timing matter: reviewers who succeeded in getting adjustments had clear transaction records and raised issues promptly. Keep dated evidence of purchase, promotion terms and any confirmation text or receipts.
How cancellations typically work for Gaia
Who billed you matters: if Gaia billed the card, Gaia manages renewals and access; if a third party billed you, that third party controls future charges and refund decisions. This affects timelines and the pathway for disputes.
Notice periods and billing cycles: Gaia’s documentation and partner notes indicate subscriptions auto-renew unless stopped before the next billing cycle. Practical consequence: cancelling before the renewal cut-off avoids a new billing period; access usually continues until the paid period ends.
Proration and access: cancellation generally does not produce pro rata credits for already-paid full periods; access typically continues to the end of the paid period for streaming memberships. Gaia GPS policies may differ and sometimes cancel immediately for certain purchase channels.
Cooling-off and refunds: under consumer law you may have certain short-term rights, but seller-specific refund policies apply. Gaia GPS lists a clear 14-day refund window for direct site purchases; streaming and third-party purchases rely on the seller’s terms. As a result, timing and purchase channel determine eligibility.
Documentation checklist
- Purchase proof: receipt, card statement line item and date.
- Subscription details: plan name, billed entity (Gaia or partner) and renewal date.
- Promotion terms: screenshots or text of any trial offer or discounted period.
- Communications log: dates and brief notes of any contacts or responses you made or received.
- Refund records: bank or card credits, dispute references or outcome notices.
Subscription plans and pricing (AU currency)
| Plan | Typical charging model | Approximate AU price | Notes |
|---|---|---|---|
| Monthly membership | Recurring monthly | Approx A$18.00/month | Estimated from common USD list price of US$11.99 converted to AUD (approx). Actual local app-store prices may vary. |
| Annual membership | Recurring yearly | Approx A$178/year | Estimated from US$119/year converted to AUD (approx). Annual plans commonly offer lower effective monthly cost. |
| Live access / events annual | Recurring yearly | Approx A$450/year | Higher-tier event access plan frequently listed near US$299/year; conversion shown as approx. Availability varies by market. |
Billing route comparison and refund implications
| Where billed | Who controls refunds/renewals | Common constraints |
|---|---|---|
| Gaia (direct) | Gaia controls renewal and refund assessment | Refusal or limits possible outside any direct refund windows; access usually maintained until period end. |
| App stores / channel partners | Third party controls billing and refunds | Gaia cannot directly cancel or refund these; partner policies determine outcomes and timings. |
Disputes, chargebacks and consumer rights that matter for Gaia
If an unauthorised or unexpected charge appears you can raise a payment dispute with your card issuer; this is separate from asking for a refund from the seller. Keep in mind a chargeback can be reversed if the merchant proves the charge was authorised.
Consumer guarantees and cooling-off: consumer protections may apply for misleading conduct or failure to provide the purchased service. For Gaia purchases, proof of where and when you bought the subscription is the key determinant in any complaint to a consumer agency.
What to expect after cancelling Gaia
After you cancel you should monitor your billing statements for one or two cycles to confirm no further renewals. If you see unexpected charges, use your documentation to open a formal dispute with the billing entity and your card provider.
Access and content: for streaming memberships, access commonly remains until the end of the paid period. For some GPS or app purchases the subscription may be cancelled immediately depending on the seller policy. Keep copies of any confirmation you receive.
Refunds and escalation: if the seller or billing partner declines a refund, you can escalate to your payment provider or a consumer protection authority using the documentation checklist above. Provide clear dates, charges and the exact billed entity when you escalate.
Address
- Address: Gaia Digital Pty Ltd, G02/7 Smith Street, Epping, NSW 2121, Australia