Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Glwiz
300 Allstate Parkway
L3R 0P2 Markham
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Glwiz service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Glwiz: Complete Guide
What is Glwiz
Glwiz is a streaming and set-top ecosystem that bundles live channels, video on demand and device-linked subscriptions aimed at Persian and regional-language audiences. It sells time-based access (monthly, 6-month, yearly), device-linked unlimited subscriptions (tied to a GLBox) and occasional pay-per-view or VoD items. The service uses recurring card payments for active subscriptions and differentiates pre-paid, auto-recharging and device-specific plans.
The official documentation lists monthly, six-month and yearly terms and explicitly states that pre-paid subscriptions are non-refundable while recurring fees continue until you cancel. Device-limited “unlimited” subscriptions remain bound to the original box.
Customer experiences with cancellation
What users report
Public reviews and app-store feedback show a mix of satisfied long-term viewers and numerous complaints about billing and support responsiveness. Many reviewers praise content availability and usefulness for older relatives; a large portion report unresolved charges, difficulty stopping auto-renewal and slow support replies.
Recurring issues and practical takeaways
Common problems reported include: recurring charges after an intended cancellation, gaps between claimed cancellation and a billing stop, and inconsistent support follow-up. Several reviewers describe being charged for extra months or needing repeated confirmation to see charges stop. These reports point to three practical takeaways: watch the active billing cycle, keep tight proof of your account status and check statements after any change.
Cancellations: how Glwiz subscriptions typically behave
Notice and billing cycle: monthly subscriptions are described as cancellable any time before the start of the next billing cycle; recurring subscriptions will continue to be billed until cancellation is registered. Expect your paid period to continue until the end of the current billing term rather than an immediate access cutoff in many cases.
Proration and access: official materials indicate pre-paid terms expire on their end date and that “reactivation” may apply to blocked accounts; the vendor treats pre-paid purchases as non-refundable in many situations. That typically means no pro-rata refunds for unused time on pre-paid packages.
Auto-recharge and device ties: smart device subscriptions often have auto-recharge enabled by default and unlimited subscriptions can be tied to a specific GLBox, meaning the subscription may not transfer to a different device. Check whether your plan is labelled device-specific.
Refunds, fees and dispute expectations
Refund eligibility depends on the plan type and timing: pre-paid subscriptions are typically non-refundable; recurring subscriptions may be refundable only for major service failures or as required by consumer law. Expect the provider to rely on its terms for routine refund denials.
Administrative and processing fees: Glwiz’s legal terms list a bank chargeback fee of US$25.00 for chargebacks; converting that figure at recent mid-market rates gives an approximate cost of A$37.48 (approx). Use that number as an estimate because exchange rates fluctuate.
Consumer-law remedies: if the service fails to deliver a paid subscription or has major faults, consumer guarantees can require a refund or remedy beyond the vendor’s stated policy. Australian consumer guidance confirms that businesses cannot contract out of basic consumer guarantees and that digital services which fail to perform may be eligible for remedy. Keep this in mind when assessing refund options for a disrupted Glwiz subscription.
Documentation checklist
- Account record: screenshot or clear record of the subscription name, purchase date and billing term.
- Payment proof: statement lines showing the merchant name, amount and transaction date.
- Terms snapshot: copy or screenshot of the specific Glwiz plan terms that applied at purchase (pricing, auto-recharge, refund rules).
- Access history: logs or timestamps showing when service worked or failed (useful for service-failure refund claims).
- Charge sequence: chronological list of disputed charges with amounts and dates.
- Correspondence log: precise record of your interactions, including dates and summaries (do not include channel details here).
Common pitfalls and mistakes to avoid
- 1. Assuming pre-paid plans are refundable - many are explicitly non-refundable.
- 2. Waiting until after a renewal to act - cancellation windows usually require action before the next billing cycle.
- 3. Failing to retain transaction records - absence of proof weakens dispute cases.
- 4. Overlooking device-tied subscriptions - unlimited/device-bound plans often cannot be transferred.
- 5. Ignoring consumer guarantees - vendor policies cannot lawfully remove your statutory rights for major failures.
Subscription plans and pricing
| Plan type | Typical term | Price (A$) | Key note |
|---|---|---|---|
| Monthly subscription | 1 month | A$Varies | Auto-recharge common; cancellable prior to next billing cycle per provider terms. |
| 6-month subscription | 6 months | A$Varies | Often sold as a discounted multi-month pack; typically pre-paid and non-refundable. |
| Yearly subscription | 12 months | A$Varies | Pre-paid yearly access; refund eligibility limited by plan terms and consumer-law exceptions. |
| Unlimited / GLBox-tied | Device life or extended term | A$Varies | Tied to the specific GLBox; cannot transfer between boxes. |
Feature comparison
| Feature | Monthly | 6-month | Yearly | Unlimited/GLBox |
|---|---|---|---|---|
| Auto-recharge default | Often | Varies | Varies | Often |
| Refundability | Possible for failures | Generally non-refundable | Generally non-refundable | Generally non-refundable |
| Device tie | No | No | No | Yes |
How to prepare if you plan to stop using Glwiz
First, determine the exact end date of your current paid period and note your card statement cycle; this dictates the latest effective cancellation window. Next, gather the documentation checklist items so you have objective evidence if a charge or refund is disputed. Most importantly, verify whether your plan is pre-paid and non-refundable or device-tied because that changes refund prospects.
If you anticipate a refund claim based on service faults, document the failures (times, screens, error messages) and align them with the purchase term to show unused service. Consumer rules allow remedies for major faults in digital services; prepare to explain the impact on use.
Disputes, chargebacks and escalation tips
If a charge continues after you expect it to stop, track every attempted resolution you make and keep the transaction lines visible on your statements. Be aware that the provider’s legal terms mention a chargeback fee (US$25.00) that may be applied in some disputes; converted at recent mid-market rates that is roughly A$37.48 (approx). Factor that into any dispute cost-benefit assessment.
When arguing a refund under consumer guarantees, focus on the service failure or the ongoing billing after you stopped using the service; documentation of interrupted access and transaction history is central. Consumer authorities can assist when a business refuses a lawful remedy.
Address
- Address: GLWiz Inc. 300 Allstate Parkway, Markham, Ontario L3R 0P2, Canada.
What to do after cancelling Glwiz
After the cancellation date has passed, keep monitoring your card or bank statements for at least two billing cycles. If unwanted charges appear, compile the documentation checklist and prepare to escalate with your payment provider and consumer authorities if necessary.
Additionally, review any linked devices to confirm the subscription status has not been reactivated and archive all records of your cancellation and transaction history for at least 12 months. This makes any later dispute straightforward and faster to resolve.