Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Goodnotes
1 Bartholomew Lane
EC2N 2AX London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Goodnotes service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Goodnotes: Complete Guide
What is Goodnotes
Goodnotes is a digital note-taking application that combines freehand handwriting, typed text, document annotation and cloud sync across devices. The Goodnotes 6 release introduced AI-assisted features, an expanded marketplace for templates and an updated subscription model with free tier limits and paid unlocks for unlimited notebooks and advanced AI tools. The app is distributed through major app marketplaces and directly on some platforms, and billing route affects feature scope and refund handling.
Subscription plans and pricing
Goodnotes offers a free tier with limited notebooks and paid options for broader access. Pricing differs by platform and by in-app marketplace policies. Typical items listed for the Australian App Store include an annual essential subscription and one-off special edition purchases; AI add-ons may be billed separately. Use the purchase route shown on your receipt to determine which terms apply.
| Plan | Type | Typical AU price |
|---|---|---|
| Essential (yearly) | Subscription | A$17.99 |
| Special edition | One-time purchase | A$53.99 |
| Pro (yearly) | Subscription | A$53.99 |
| AI pass | Optional monthly add-on | Varies (A$) |
Local prices may change and in-app marketplace levies (for example, App Store fees) produce price differences between platforms and regions. Confirm the exact amount on the receipt issued at the moment of purchase.
How cancellations typically work for Goodnotes
Framework: subscriptions generally auto-renew at the end of the billing cycle unless the subscription is allowed to expire under the payment platform rules. Renewal timing and proration depend on the billing contract and the distribution platform used at purchase.
Notice periods and billing cycles: Goodnotes lists annual and one-off purchase options. For annual subscriptions the billing cycle is yearly; charges usually recur automatically for the same period. Cancellation effect on access depends on the terms tied to the purchase route and the timing of the cancellation relative to the renewal date.
Proration and refunds: Goodnotes’ terms and support materials state that refunds vary by purchase route. For purchases processed by an app distribution platform, that platform typically controls refund decisions. For purchases processed directly by the vendor, Goodnotes’ terms refer to statutory withdrawal rights where applicable (for example a 14-day right of withdrawal where required by local law). Refunds, when awarded, typically deactivate access immediately.
Cooling-off and statutory rights: Goodnotes’ terms reference a 14-day withdrawal window where applicable; consumer rights under Australian law may entitle a refund for major failures of service or where the digital content does not meet guarantees. There is not an automatic change-of-mind right for digital content in every case, but Australian consumer law gives remedies when services or digital products are not of acceptable quality.
Customer experiences with cancellation
What users report
Users commonly report confusion caused by different billing routes (marketplace versus direct sales); this confusion often affects who will consider a refund request and where to lodge it.
Public feedback collected from review threads and forums shows two recurrent themes: delays in support replies and difficulty obtaining refunds where purchases were handled by a third-party app store. Some users report issues restoring purchases and concern about unexpected renewals.
Recurring issues and practical takeaways
Recurring issues described by users include: unclear information at the point of purchase about platform-specific refund responsibility, variable response times from support, and instances where refunds led to immediate loss of access to notebooks. These reports suggest verifying the purchase route and keeping proof of payments before pursuing remedies.
Practical takeaway: when contesting a charge or requesting a refund, focus on documentary evidence of the transaction and on factual descriptions of any functional failure or misrepresentation of features. Keep a timeline of events and the exact wording of advertisements or in-app descriptions that you relied upon.
Documentation checklist
- Proof of purchase: receipt showing date, amount and the platform used.
- Transaction details: bank statement entries or payment reference numbers.
- Feature evidence: screenshots of advertised features or in-app descriptions at time of purchase.
- Error records: logs, screenshots or a concise timeline if the app malfunctioned.
- Backup exports: exported notebooks or exported metadata demonstrating what was accessible.
- Terms snapshot: a saved copy or screenshot of the relevant terms and pricing page as at purchase date.
- Correspondence log: date-stamped notes of any contacts, replies and ticket references where available.
Purchase route comparison
| Purchase route | Who processes refunds | Typical access after refund |
|---|---|---|
| App distribution platform (App Store) | Platform (developer guidance advises platform manages refunds) | Refunds often revoke access immediately; platform decision controls outcome. |
| Direct purchase or web payment | Vendor; subject to vendor terms and statutory withdrawal where applicable | Vendor may offer pro-rata refunds or deactivate service; terms and ACL rights apply. |
| Other app stores (Android, Microsoft) | Respective platform rules apply | Outcomes depend on platform policy and proof of fault or misdescription. |
These distinctions matter because Goodnotes’ support documentation and terms explicitly assign primary refund responsibility to the distribution platform for in-app purchases made via that platform. That affects your procedural options and likely timing for any refund.
Legal considerations and remedies
Statutory guarantees: under consumer law, digital content and services must meet acceptable quality and match descriptions. A major failure may permit cancellation and refund for the unused portion of a service. Vendors cannot lawfully exclude consumer guarantee remedies in their terms.
Evidence burden and remedies: the claimant bears the burden of establishing a major failure or misdescription when seeking a refund. Remedies can include repair (fix), replacement (rare for subscription services) or refund of the unused portion depending on the nature of the breach. Keep contemporaneous evidence.
Escalation paths: if a platform or vendor declines a refund despite evidence of a major failure, remedies can include formally disputing the transaction with the payment provider or seeking assistance from a consumer protection agency. Time limits and procedural requirements apply to payment disputes and statutory complaints.
What to do after cancelling Goodnotes
Export and preserve: ensure you have exported or backed up all notebooks and documents you require; a refund or deactivation may remove access immediately. Keep the exported files in multiple locations.
Monitor billing: review bank and card statements for any unexpected renewals or duplicate charges for at least one full billing cycle after cancellation. Record any unauthorised charges with dates and amounts.
Retain documentation: preserve receipts, screenshots of the subscription status and any communications or ticket numbers. These items form the core evidence if you later need to dispute a charge or assert a statutory right.
Consider alternatives: evaluate other note-taking tools and the differences in their licensing and refund terms before repurchasing. Factor in portability of exported files and cross-platform availability when selecting a replacement.
Address
- Address: Goodnotes Limited 1 Bartholomew Lane London, England EC2N 2AX United Kingdom