Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Iqiyi
Suite 6, 38 Colin St
6005 West Perth
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Iqiyi service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
How to Cancel Iqiyi: Complete Guide
What is Iqiyi
Iqiyi is a streaming platform offering Asian dramas, variety shows, anime and licensed films through tiered VIP memberships. From a product perspective, Iqiyi markets monthly and annual digital VIP tiers with different benefit levels (commonly labelled standard, gold, diamond or premium in app stores). Examples of AU in-app prices seen on marketplace listings include monthly tiers in the approximate range of A$7.99 to A$14.99 and an annual option listed near A$149.99, depending on the platform and promotional offers.
In terms of billing, Iqiyi uses direct billing and third-party billing routes (for example, app-store purchases), and its published VIP terms and auto-renewal rules make subscription mechanics explicit: the service operates an auto-renewal subscription model and bills at the end of each payment period unless cancellation is effected. These contract terms are relevant to refunds and access after cancellation.
How cancellations typically work for Iqiyi
Analysis: Iqiyi’s VIP agreement describes an auto-renewal subscription that continues until a cancellation action is completed; once cancelled, the auto-renewal normally terminates at the end of the then-current payment period and access typically continues through that paid period. The agreement also states that instalment payments are non-refundable to the extent permitted by law. From a financial perspective, that means cancellation often stops future charges but does not guarantee a refund for unused time.
Billing cycles and proration: Iqiyi allows monthly, quarterly or annual payment periods. The terms do not promise prorated refunds for mid-period cancellations and emphasise that refunds are limited; therefore, expect to retain access until the end of the billing cycle while not receiving a reimbursement for the unused portion in most cases.
Third-party billing impact: If you subscribed through an app store or third-party payment provider, the subscription is subject to that provider’s billing and refund rules. That affects where a refund or dispute must be pursued and explains why some users see different outcomes depending on whether the charge came directly from Iqiyi or via Apple/Google/other partners.
Customer experience with cancellations
What users report
Synthesis of public reviews shows a mix of satisfaction for content quality and persistent complaints about billing and support. Common user comments include being charged after believing they had stopped auto-renewal, difficulty getting timely responses to billing disputes, and frustration with perceived opaque promotional terms. Example short user phrases observed include statements like "fraud app" or "kept charging me" in public reviews and forum posts.
Recurring issues and practical takeaways
From a financial optimisation standpoint, recurring themes from reviewers are: (1) check whether the subscription was billed via an app store or directly, (2) keep proof of purchase and timestamps, and (3) watch subsequent billing statements for unexpected renewals. These practical takeaways help if you need to escalate a disputed charge.
Documentation checklist
- Proof of purchase: transaction receipts, order IDs and payment provider records.
- Billing statements: bank/credit card or payment service statements showing debits.
- Service terms: a saved copy or screenshot of Iqiyi’s VIP terms (auto-renewal rules and membership agreement).
- Dates and timestamps: when subscription started, renewal dates and when you attempted to cancel or change payment details.
- Promotional details: screenshots of any promotional pricing or trial terms you relied on.
Address
- Address: Suite 6, 38 Colin St, West Perth, WA 6005
Subscription plans and pricing (examples)
| Plan type | Typical AU in-app price (examples) | Billing cycle |
|---|---|---|
| Standard/gold monthly | A$7.99 - A$9.99 | Monthly |
| Diamond/premium monthly | A$9.99 - A$14.99 | Monthly |
| Annual VIP | A$149.99 (example) | Annual |
Note: marketplace prices vary by platform and promotions; the examples above come from current app-store listings showing multiple AU in-app price points.
How billing route affects refunds and renewals
| Billing route | Implication for renewal control | Implication for refunds/disputes |
|---|---|---|
| Direct billing (Iqiyi) | Cancellation action recognised by the service ends auto-renewal at the period end | Refunds depend on Iqiyi terms; instalments are described as non-refundable in their VIP terms except where law requires otherwise. |
| Third-party billing (app stores, payment providers) | Renewals and management governed by the third party’s account and rules | Refunds and disputes handled under the third party’s policies and channels; outcomes vary by provider. |
Consumer rights that matter for Iqiyi
From a legal perspective, Australian consumer law provides guarantees that digital content must be of acceptable quality, fit for purpose and as described. If Iqiyi’s service fails these guarantees, consumers may be entitled to remedies including repair, replacement or refund for the affected portion. Change-of-mind refunds for digital subscriptions are not generally required by law. Use these principles when assessing requests for refunds or disputes about service delivery.
Financial steps if you find an incorrect charge
Analyse the charge: compare receipts, check whether the payment route was direct or third-party, and note the exact transaction date and amount. Retain copies of the relevant terms and any promotional screenshots at the time of purchase.
If the charge is unexpected, you can pursue a financial dispute with the payment provider or card issuer. Typical card-scheme windows for raising disputes are commonly up to 120 days from the transaction date (and in some circumstances longer), while third-party providers such as PayPal operate their own dispute timelines. Acting quickly preserves options.
Practical mistakes to avoid
- Assuming cancellation equates to immediate refund: a stopped renewal often only prevents future charges and does not trigger a reimbursement for time already paid.
- Missing the billing window: waiting too long to check statements reduces options for charge disputes with card schemes or payment providers.
- Not capturing proof: lacking receipts, timestamps or screenshots weakens the case for a dispute or complaint.
What to do after cancelling Iqiyi
Monitor your payment statements for at least two billing cycles to confirm renewals have stopped and to spot any unexpected recharges. Keep the documentation checklist items ready in case you need to escalate a dispute with your payment provider or seek a legal remedy under consumer law.
If you decide to pursue a refund or chargeback, present clear evidence: transaction records, the Iqiyi VIP terms you relied on, screenshots of account status and a timeline of actions taken. From a financial-advisory view, weigh the time and likely outcome of a dispute against the value recovered; for small charges, formal escalation may not be cost-effective.