Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Jayus
71-75 Shelton Street
WC2H 9JQ London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Jayus service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Jayus: Complete Guide
What is Jayus
Jayus appears in public records as a small digital-content operator that has been associated with e-book and membership billing claims. Public consumer complaints refer to recurring monthly charges and promotions tied to trial offers rather than a clearly documented set of publicly posted subscription tiers. This makes the service hard to classify from open sources alone.
Searches for a clearly published pricing matrix or an official Australian pricing page for Jayus returned limited official detail; consumer reports instead identify recurring charges of US$39.99 that some users say appeared on their statements. This has been raised in customer reviews collected by third-party complaint platforms.
Subscription overview and pricing signals for Jayus
There is no widely published, verified Australian pricing table for Jayus discovered in public searches. Reported transaction amounts on complaint pages point to a recurring monthly figure of US$39.99 (converted below to A$ as an approximate reference). The lack of a clear, accessible pricing page is itself an important consumer signal when assessing risk before subscribing.
| Plan or item | Billing rhythm | Price (A$) | Notes |
|---|---|---|---|
| Reported recurring charge (user complaints) | Monthly (reported) | A$60 approx | Reported on consumer complaint listings as US$39.99; conversion is approximate. |
| Official published plans | Varies | Varies | No authoritative, public AU price list located during searches; plans may differ by channel or region. |
Customer experience: analysis of cancellations and billing
What users report
Available reviewer posts show a pattern: unexpected recurring charges, difficulty tracing the origin of a charge, and frustration over trial-to-paid transitions. Several reviewers mention a sequence of a small trial charge followed by a larger recurring monthly fee.
Some reviewers describe repeated attempts to stop billing that did not immediately prevent the next scheduled charge; others report that the company was slow to acknowledge disputed charges. These reports come from public complaint platforms rather than an official Jayus support channel.
Recurring issues and practical takeaways
Recurring themes that practical consumers can act on: confirm what you were actually billed for on your statement, document every transaction, and be alert to trial charges that convert to recurring billing. When records are sparse, the transaction descriptor on your bank or card statement becomes crucial evidence.
Because public pricing and clear account controls are not consistently visible for Jayus, assume that disputes may require evidence and persistence. Many complaint threads show consumers resolving matters through their card issuer or payment provider after direct contact with the merchant proved slow.
How cancellations typically work for Jayus subscriptions
Service-specific public information about Jayus cancellation timing is limited; consumer reports suggest monthly billing cycles tied to a trial conversion. This implies a standard monthly renewal cadence for reported complainants.
Expect proration and refunds to be governed by the merchant terms and the payment channel used at signup. If a payment was processed by an app store or a third-party payment processor, refund windows and controls may be subject to those platforms' rules rather than only the merchant’s. This factor shows in related digital-subscription disputes where the payment path matters.
Cooling-off periods: Australian Consumer Law does not automatically give a universal 14-day cooling-off right for digital subscriptions that have already been supplied. For Jayus, where digital content or immediate access is involved, refunds for change-of-mind are typically discretionary; statutory remedies apply where the content is faulty or not as described. Refer to ACCC and ACL guidance for the legal backdrop to refunds and guarantees.
| Factor | How it may apply to Jayus |
|---|---|
| Billing cycle | Reported monthly renewals (user complaints reference monthly charges). |
| Proration | Likely depends on merchant policy; public sources do not show consistent proration rules for Jayus. |
| Refunds and cooling-off | Refunds for faulty or misrepresented digital content may be required under the ACL; change-of-mind refunds are less certain. |
Documentation checklist for Jayus disputes
- Transaction record: bank or card statement lines showing the exact merchant descriptor and dates.
- Proof of trial or promotion: any landing-page screenshots or notes you made when you signed up.
- Dates and times: clear timestamps for when access started, renewal dates, and any correspondence dates.
- Payment channel: note whether the charge came from a card, PayPal, app store or other processor.
- Refund or dispute reference: keep any reference numbers from your bank or payment provider.
- Short chronological log: a dated, brief timeline of actions you took and responses received.
Common pitfalls to avoid when dealing with Jayus billing
- Assuming trial-only: do not assume a nominal trial amount means no subsequent charge; record the trial end date.
- Missing renewal windows: failing to note the renewal date is a frequent cause of unexpected charges.
- Incomplete evidence: weak or missing transaction descriptors make disputes harder to resolve.
- Relying on verbal promises: get any refund or agreement as written confirmation where possible from your payment provider or the merchant's visible terms.
Practical options if billing continues after you stop using Jayus
When charges continue, the most effective consumer responses often involve the payment channel or bank that processed the charge. Card issuers and payment platforms commonly provide dispute or chargeback mechanisms that require transaction evidence; the documentation checklist above is built for that purpose.
Where a digital product is faulty or not as described, Australian Consumer Law creates an entitlement to a remedy; reference to ACL guidance and ACCC action against similar retailers shows that statutory rights do exist for digital content. Use the ACL context when you argue for a remedy if the product does not meet the promised standard.
Address
- Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
What to expect after a cancellation attempt with Jayus
Expect a short period where charges may still appear while the merchant or payment processor completes account changes; some public reports cite an extra renewal occurring shortly after cancellation attempts. Keep monitoring statements closely during that window.
If a refund is agreed, timelines vary by payment processor and bank; refunds can appear immediately or take several business days. Be prepared to show your transaction evidence and any confirmation the merchant provides.
Disputes, chargebacks and regulatory options specific to Jayus
When merchant engagement stalls, a formal chargeback or dispute with your card issuer is a common consumer path. This route requires the documentation described above and a clear timeline. Many consumer reports about similar merchants note that card disputes were the effective remedy where direct merchant contact failed.
If you believe the provider made misleading claims about refunds or rights, regulators such as the ACCC have pursued enforcement against online retailers for misrepresenting consumer refund rights under the ACL. That regulatory context strengthens a consumer position where a digital product is defective or misdescribed.
Practical next steps and further protections when dealing with Jayus
Record everything: transaction lines, dates, and any merchant text that contradicts what you received. If charges reappear, use your payment-provider dispute channel and keep a short dated log of each action and outcome.
Where legal rights under the ACL are likely engaged because the content is faulty or misrepresented, state the legal basis succinctly when you lodge a complaint with a payment provider or regulator. Attach the documentation checklist items to support the claim.