Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Koda
Level 8, 20 Bond Street
2000 Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Koda service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Koda: Complete Guide
What is Koda
Koda is a health companion app from WizEyes Tech that helps users store medical records, upload lab reports, log symptoms and medications, and receive personalised insights. The app offers a free tier for basic browsing and a Premium option that unlocks editing, report uploads and tailored insights. Koda is offered through major app stores and uses in-app purchases for recurring access; the App Store listing shows a Premium in-app purchase priced at A$2.99 and notes a free trial is available.
This short profile focuses on subscription mechanics, billing expectations and consumer rights relevant to Koda subscribers. The guidance that follows draws on Koda’s public store listing and common patterns reported by users of similar app subscriptions.
Customer experiences with cancellation
What users report
Koda’s public app listing shows few user ratings, so direct feedback on cancellation for this product is limited. The App Store page reports insufficient ratings to display an aggregated score, which means there are not yet many published user reports specifically about Koda’s cancellation flow.
In the broader app ecosystem, users commonly report three recurring themes when cancelling small subscription apps: confusion over whether the app or the app store controls billing, surprise charges when a trial converts to paid, and variable outcomes when requesting refunds. These patterns appear repeatedly in app support threads and community posts and help explain what Koda subscribers can reasonably expect.
Recurring issues and practical takeaways
When direct vendor reviews are scarce, the useful takeaways come from where responsibility for billing lies and how platform rules operate. For apps that sell Premium access through in-app purchases, the platform often administers renewals and refunds; that structure explains many user problems and clarifies realistic remedies.
Practical takeaways from public feedback: expect automatic renewal unless you act before the next billing cycle, expect trials to convert if a timely action is not taken, and expect that refunds for platform-managed purchases are handled under the platform’s rules rather than by the developer. These takeaways apply to Koda as described in its public listing.
How cancellations typically work for Koda subscriptions
Billing model: Koda lists a single Premium in-app purchase at A$2.99 on the App Store and offers a free trial that converts to a paid subscription unless the subscription renewal is turned off before the trial ends. This pricing and trial structure is the basis for cancellation timing expectations.
Renewal timing and notice: Koda’s store listing and standard platform practice state that subscriptions auto-renew at the end of each period and that renewals can be processed up to 24 hours before the next period starts. This means the effective deadline to stop future billing is typically within the 24-hour window before renewal.
Proration and access after cancelling: For platform-managed subscriptions, cancelling usually prevents future renewals but does not remove access for the period already paid. In practice this means you retain the service for the remainder of the current billing period after the renewal is switched off. Proration for mid-period refunds is uncommon unless the vendor or platform policy explicitly allows it.
Cooling-off and refunds: Under consumer protection laws, refunds for digital services depend on whether the product had a major failure or the vendor’s stated refund policy; simple change of mind is not always a statutory right for digital content. For purchases handled by an app platform, the platform’s refund processes generally govern outcomes and timelines for refund requests. For Koda Premium purchases processed by the platform, expect refund decisions to follow the platform rules.
Documentation checklist
- Subscription evidence: save the date and full text of the purchase receipt showing A$ amount, product name and transaction date.
- Trial start and conversion dates: note when a free trial began and when it converted (if applicable).
- Billing statement: keep the card or bank statement entry that shows the charge and the merchant name.
- Terms snapshot: capture a copy or screenshot of the app listing or terms that show price, trial length and renewal language.
- Complaint record: keep short notes of any messages, dates and responses if you raise a dispute or request a refund with the platform or developer.
Common pitfalls and how to avoid them
Pitfall: assuming deletion of an app cancels a subscription. Deleting the app does not stop renewals; billing is separate from app installation.
Pitfall: relying on implied refunds for unused time. Many platforms and developers only grant refunds in limited circumstances; do not expect automatic pro-rata refunds unless the policy states otherwise.
Pitfall: missing the trial deadline. Trials that convert automatically can create surprise charges; track trial start and the renewal date carefully.
Refunds, disputes and chargebacks
Who can decide a refund: for purchases made through a platform, the platform controls refund eligibility and timing. For purchases made directly to a developer, the developer’s refund terms apply. For Koda Premium as an in-app purchase, platform rules will be the primary route for refund consideration.
Disputes and chargebacks: chargebacks are a payment-card level remedy and carry risks such as account suspension or service restriction if a vendor objects. Use chargebacks as a last resort when other remedies have failed. Keep documentation and timelines ready to support any claim you make to your card issuer.
Key rights that matter for Koda users
Consumer guarantees: if a digital service has a major failure (for example the product is unusable or not as described), consumer law may require a remedy such as a repair, replacement or refund. This principle applies to paid digital subscriptions as well. Document the defect and the date you first reported it.
Transparency and fair terms: app store rules and consumer law require that subscription terms, trial information and pricing be clearly disclosed. If Koda’s listing or checkout did not disclose key facts, that supports a stronger rights position. Keep screenshots of the purchase screen and any disclosures.
Subscription plans and pricing
| Plan | Billing | Price | Notes |
|---|---|---|---|
| Free | One-off access | A$0 | Basic browsing only; limited features |
| Premium | Recurring monthly | A$2.99 | Full features, trial available; auto-renews unless stopped before renewal |
Comparison: free vs premium access
| Feature | Free | Premium |
|---|---|---|
| Add or edit records | No | Yes |
| Upload lab reports | No | Yes |
| Personalised insights | Limited | Full |
Address
- Address: 2551 Sixth Line Unit 5 Oakville Ontario L6H 0H7 Canada
What to expect after cancelling Koda
Access and final charges: after stopping future renewals you can normally continue to use Premium for the period you have paid. Expect the service to remain active until the expiry of that billing period.
Billing monitoring: monitor your bank or card statements for one or two cycles after cancelling to confirm no further charges appear. If an unexpected charge occurs, gather receipts and billing evidence before contacting the platform or payment provider.
When to escalate: if a refund or billing correction is refused but you have strong documentary evidence (clear misrepresentation, double charge, or major service failure), you can escalate through consumer complaint avenues, your payment provider or a relevant consumer protection authority. Keep records of each escalation step.