Cancellation service N°1 in United States
How to Cancel Mavtv: Step-by-Step Guide
What is Mavtv
Mavtv is a motorsports-focused streaming and broadcast service that provides live racing, on-demand shows and event replays. The brand recently repositioned its direct-to-consumer offering under MAVTV GO with two membership tiers and an increased focus on live coverage of major racing events such as Bathurst 12 Hour, Nürburgring 24H and the 24 Hours of Spa.
The platform offers linear channel access alongside video-on-demand content and has undergone ownership and platform changes during 2024-2025 that affect distribution and product naming. Notable public announcements describe new subscription plans and a wider content strategy.
| Plan | Official USD price | Approximate A$ price | Key features |
|---|---|---|---|
| Standard | US$7.99/month or US$79.99/year | A$11.98/month (approx) A$119.87/year (approx) | 24/7 channel access, delayed replay, VOD library access. |
| Premium | US$19.99/month or US$199.99/year | A$29.98/month (approx) A$299.85/year (approx) | All Standard features plus next-day VOD and exclusive live event access. |
Prices above are published in US dollars by the service and converted to AUD for reference using a mid-market exchange rate; displayed A$ amounts are approximate and will vary with currency fluctuations.
Subscription plan notes and payment distinctions
Memberships are sold as recurring subscriptions that auto-renew at the published rate; the service documentation states monthly and yearly memberships will auto-renew until cancelled. Access typically remains active through the end of the paid billing period after a cancellation is processed. Refunds for monthly subscriptions are considered on a case-by-case basis while annual subscriptions similarly stop future billing but keep access until the period ends.
| Feature | Standard | Premium |
|---|---|---|
| Access window after cancellation | Access until end of current month or billing period | Access until end of current annual period if annual |
| Live event priority | Limited/linear channel | Priority access to selected live events |
| Typical refund stance | Refunds considered case-by-case | Refunds considered case-by-case |
Customer experiences with cancellation
What users report
Users on review sites and app feedback pages frequently report difficulty getting timely responses after raising billing or access issues. Some reviewers describe being charged after attempting to end their subscription, or seeing inconsistent account status in the app while charges continue. Short customer quotes found in public reviews include statements such as "Impossible to cancel" and "no one will respond to my emails for assistance."
Other reports describe technical problems that block viewing of events or repeated app errors that persisted after purchase, which customers say contributed to formal refund requests. There are also posts referencing migration of content to partner platforms and the impact of rebranding or distribution changes on availability.
Recurring issues and practical takeaways
Recurring themes in user feedback are slow or unresponsive customer support, billing that appears uncoupled from an active account, and intermittent streaming issues on certain devices. These patterns are relevant when preparing a dispute or refund request.
Practical takeaways drawn from reviews and official policy: maintain precise timestamps for charges and attempted cancellations, retain proof of purchase or payment, track access status versus billing cycles, and expect case-by-case outcomes for refunds.
How cancellations typically affect billing and access for Mavtv
Cancellations stop future automatic billing but usually do not cut access immediately; access commonly continues until the end of the paid billing period. Monthly subscriptions are described as ending with the last paid month while annual subscriptions remain active through the anniversary date. Refunds for unused time are not guaranteed and are handled individually.
Proration and partial refunds are not guaranteed under the platform's publicly stated policy; where refunds are available they appear to be discretionary and assessed per case. If a service fails to deliver promised features, consumer guarantee rights may apply (see legal rights section).
Consumer rights that matter for Mavtv
Digital subscriptions and streaming services are not exempt from consumer guarantees: digital content must match its description and be fit for purpose. If Mavtv fails to provide the promised service, the consumer guarantee regime can support a repair, replacement or refund for the affected portion.
Legislative proposals and new subscription contract rules are increasing requirements for clearer pre-contract information and cooling-off rights in subscription contexts. These reforms aim to improve refund timing and transparency for subscription services. Tie any consumer-law claim to the specific failure you experienced with Mavtv (for example persistent streaming failure or billed service not delivered).
Documentation checklist
- Payment evidence: transaction date, amount, card or payment method and statement line
- Purchase record: receipt, order confirmation and plan name
- Access timeline: dates/times when service worked or failed
- Correspondence log: dates and short notes of any contact attempts and responses
- Screenshots: error messages, account screens showing subscription state and billing entries
- Third-party records: any app-store receipts or platform confirmation if subscription bought through an intermediary
Dealing with refunds and payment disputes
When refunds are not granted by the provider, consumers commonly escalate via their payment provider. Chargeback and dispute timeframes vary by scheme and provider; in Australia the available windows typically range from about 45 up to 210 days or more depending on the card scheme and circumstances. Acting early preserves dispute options.
Banks and payment platforms will usually ask for supporting documents and evidence of attempts to resolve the issue with the merchant. If a provider is unresponsive, longer statutory complaint paths such as lodging with an external dispute resolution body may be available for certain payment channels. Keep clear documentation of every step.
Common pitfalls and mistakes to avoid
- Missing dates: failing to note precise transaction and attempted cancellation dates weakens a dispute claim
- Incomplete evidence: not saving receipts, screenshots or communications
- Assuming immediate access cut-off: many subscriptions remain active through the paid period
- Waiting too long: dispute windows are limited; delays can close options for chargebacks or external complaints
Address
- Address: 480 Southpoint Circle, Brownsburg, Indiana 46112, United States
What to do after cancelling Mavtv
After you have followed the provider’s cancellation process, actively monitor your card and bank statements for at least two billing cycles to confirm no further renewals appear. If an unexpected charge appears, collect the evidence listed in the documentation checklist immediately.
If you experienced service failures that justify a refund under consumer guarantees, lodge a clear claim referencing the failure, include the evidence above and indicate the remedy sought: partial refund, full refund or repair of the problem. Keep all replies and timestamps.
Where the provider is unresponsive and a refund is justified, consider a formal dispute with your payment provider while noting the scheme time limits and documentary requirements. If the dispute route is exhausted, external complaint bodies can be an option depending on the payment channel used.
Finally, if you sign up again later or move to a different racing platform, save copies of confirmations and double-check the renewal settings and billing dates so you control future renewals and can avoid surprise charges.