Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Nrl Digital Pass
Driver Avenue, Moore Park
2021 Paddington
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nrl Digital Pass service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Nrl Digital Pass: Complete Guide
What is Nrl Digital Pass
Nrl Digital Pass is the suite of digital streaming and membership products that give rugby league fans live match access, replays and archive content via partner platforms and club digital memberships. Over recent seasons the common model has been a club-issued digital membership that includes a 12-month voucher for a sports streaming service (frequently Kayo) plus club benefits such as priority ticket access and member discounts. These digital memberships are typically sold as annual add-ons or standalone digital packages through NRL clubs and are structured as either a one-off yearly purchase or an add-on to an existing membership.
The retail position for these digital passes varies across clubs: many list a fixed annual price, include a Kayo voucher redeemable for 12 months, and state terms about voucher redemption windows and automatic renewal at the streamer’s standard rate after the voucher expires. Clubs also commonly state that the digital membership component is non-refundable in their terms and conditions.
| Source | Example price | Main inclusions | Refund note |
|---|---|---|---|
| Melbourne Storm | A$250 | 12-month Kayo voucher; member pack; ticket priority | Digital memberships are strictly non-refundable. |
| North Qld Cowboys | A$275 (standard) | 12-month Kayo Standard or Premium; member benefits | Terms note voucher provision and non-refundable policy. |
| Gold Coast Titans | A$290 | 12-month Kayo; store voucher; priority access | Digital memberships are strictly non-refundable. |
How cancellations typically work for Nrl Digital Pass subscriptions
When people look to cancel nrl digital pass arrangements they are usually dealing with two separate contracts: the club membership or digital add-on and the streaming subscription activated by a voucher. This means cancellation impacts can be different for each component. Club terms often treat the digital add-on as a one-off purchase with restricted refunds, while the streaming service may operate under its own billing, renewal and cancellation policies.
Notice periods and timing: most club digital packages are sold as annual products. In practice, changes notified during a prepaid period commonly take effect at the end of that paid period rather than pro rata. Several club terms warn that cancelling during a voucher period can void or forfeit remaining voucher time.
Billing cycles and auto-renewal: the streaming voucher usually grants 12 months of access; after voucher expiry the streaming account will often continue on the streamer’s normal subscription price unless cancelled with the streamer. Some club FAQs explicitly warn that the streaming service will auto-renew at its standard monthly rate (for example, A$35 per month / A$420 per year in some disclosures).
Proration and refunds: clubs commonly state digital memberships are non-refundable. Under Australian consumer law, however, refunds or remedies can still be available where the service fails to meet consumer guarantees (for example, if the digital content is faulty or materially different from what was promised). This means a “no-refund” statement in terms may not override statutory rights in the event of major failures.
Cooling-off and change-of-mind: there is no universal statutory 14-day cooling-off right for purely online digital content purchases that have been immediately supplied; the availability of a change-of-mind refund depends on the seller’s published policy and the factual circumstances. For faults or major non-compliance with the promise of the product, consumer guarantees apply.
| Area | Typical outcome for Nrl Digital Pass |
|---|---|
| When cancellation becomes effective | Usually at end of current paid period or voucher expiry; club terms may void unused voucher time if cancelled early. |
| Refunds for change of mind | Often no refunds under club terms; statutory remedies still possible for faults or misleading conduct. |
| After voucher expiry | Streaming service typically auto-renews at standard price unless cancelled with the streamer; expect monthly billing from then. |
Customer experience with cancellation
What users report
Public feedback from forums and social media shows two recurring themes: confusion about where responsibility lies between the club and the streaming platform, and frustration with the mechanics of stopping a streaming subscription after voucher activation. Users commonly describe unexpected renewals at the streamer’s standard rate and difficulty confirming whether a voucher will be preserved or voided if changes are made before voucher expiry.
Example customer phrasing: some posters say the "unsubscribing process is very deceptive" and report being "continued to charge me" after they believed cancellation was complete. Such comments reflect customer frustration with unclear timing and notification around voucher activation and streamer renewal. Quoted material is a direct reflection of user posts on public discussion boards.
Recurring issues and practical takeaways
Issues commonly raised in public feedback include: unclear voucher expiry dates, lack of clear confirmation when a cancellation or opt-out is accepted, and lack of clarity around whether cancelling a club product affects the streaming voucher. These are operational problems rather than legal principles, but they directly affect outcomes such as continued billing or loss of remaining voucher time.
Practical takeaways from user reports: always confirm the voucher redemption window and whether early cancellation voids any unused voucher time; monitor your card statements for unexpected streamer charges after voucher expiry; and treat the club and the streamer as separate commercial relationships for the purposes of billing and remedies.
Documentation checklist
- Order record: keep the original purchase confirmation and the club’s terms and conditions showing the price and voucher inclusions.
- Voucher details: save screenshots or copies of any voucher code notices, expiry windows and redemption instructions.
- Proof of payment: keep bank or card statements that show the date and amount of each charge for the club product and any streaming charges after expiry.
- Correspondence log: maintain a dated record of any correspondence or messages about entitlement, activation or problems (brief note of the content and the date is sufficient).
- Service quality notes: if you claim a breach of consumer guarantees, record specific failures (dates, device issues, error messages, missing content).
- Refund/chargeback records: if you dispute a charge with your bank, keep the bank’s reference numbers and any confirmation emails or letters.
Common pitfalls and mistakes to avoid
- 1. Assuming a single cancellation action covers both the club and the streaming voucher - they are often separate obligations.
- 2. Waiting until the last minute to act without checking voucher expiry dates or redemption windows.
- 3. Relying on a verbal reassurance without obtaining written confirmation showing the effective date of any cancellation or opt-out.
- 4. Ignoring the possibility that a non-refundable clause may still be subject to consumer guarantees for major failures under law.
- 5. Letting unexpected streamer renewals go unnoticed on your card statements; small recurring charges can continue unnoticed.
Refunds, disputes and legal rights that matter for Nrl Digital Pass
Consumer guarantees under the Australian Consumer Law apply to digital content and subscriptions. If the digital product is faulty, not as described, or not fit for purpose, remedies can include a repair, replacement or refund depending on the seriousness of the failure. A vendor's term attempting to remove those guarantees will not be effective in such circumstances.
In practice for Nrl Digital Pass purchasers this means: if the voucher cannot be redeemed as promised, or core streaming access fails consistently and cannot be fixed, you may have a statutory remedy even where the club states the product is non-refundable. Gather evidence of the failure and the timeline to support any consumer law claim.
How to handle disputed charges and refunds
If you identify an unauthorised or continuous charge from the streaming service after voucher expiry, you can raise the matter directly with the payment provider and retain evidence of the charge. Banks and card issuers provide disputing mechanisms for unauthorised or incorrectly billed transactions; keep records of any dispute references. Public feedback suggests consumers have successfully used bank disputes where operational cancellation failures caused ongoing charges.
Before disputing, confirm the timing and the nature of the charge and assemble the documentation checklist above. If the charge relates to a failure of the streaming service to supply what was promised, that can support a remedy under consumer guarantees.
Subscriptions and pricing recap
| Type | Typical club price (example) | What happens after 12 months |
|---|---|---|
| Club digital membership (standard) | A$250 - A$290 (examples shown: Storm A$250, Titans A$290). | Voucher provides 12 months of streaming; after expiry the streaming service may auto-renew at its standard monthly rate (commonly quoted between A$25 - A$35 per month in club FAQ examples). |
| Club digital membership (premium) | A$315 - A$345 (examples may include Premium Kayo or multi-screen). | Same as above; premium features may continue under the streamer’s paid tier if not cancelled. |
What to expect after cancelling Nrl Digital Pass
After you initiate cancellation for any component expect the following possibilities: the club’s digital add-on may remain accessible until the end of the paid period, the streaming voucher may be voided if cancelled mid-voucher depending on the terms, and streaming charges can continue if the streamer’s subscription was activated and not separately stopped. These are common outcomes reflected in club policies and user reports.
Monitoring and follow-up: regularly check your bank or card statements for at least one full billing cycle after any change. Keep the documentation checklist to support any disputes or claims. If the product is faulty or materially not as promised, consumer guarantee remedies remain available and can be asserted against the relevant supplier.
Address
- Address: National Rugby League Ltd Rugby League Central Driver Avenue, Moore Park NSW 2021 Locked Bag 5000 Paddington, NSW 2021