Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Onestream
Level 23, Tower 5, Collins Square, 727 Collins Street
3008 Melbourne
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Onestream service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Onestream: Complete Guide
What is Onestream
Onestream is a subscription-based live streaming platform that offers free and paid tiers for scheduling, multicasting and pre-recorded streaming. Its published plan structure includes Free, Basic, Standard, Professional and Enterprise levels with different feature caps for multi-destination streaming, studio participants, storage retention and maximum pre-recorded stream length. These plan distinctions are visible in the service helpdesk and pricing materials and the vendor states access remains until the end of the current billing cycle after a cancellation is accepted.
The platform accepts standard online payment methods and supports monthly and yearly billing cycles; the vendor documentation also describes prorating behaviour when upgrading or downgrading plans. Core features across plans include unified chat, embed player options and cloud storage limits that scale by plan.
Customer experiences with Onestream cancellation
What users report
Public feedback combines two distinct streams: creator-facing users of OneStream Live who discuss subscription feature value and support responsiveness, and broadband/ISP customers (from another company with a similar name) who report difficulties around add-on enrolments and exit fees. For the streaming product, users praise multicasting and scheduling but sometimes note delays in support responses and confusion over plan limits. For the ISP-related reports, multiple threads and news items describe unexpected enrolment in add-on services and disputes about charges.
Recurring issues and practical takeaways
Users commonly highlight the following patterns: unclear automatic enrolment for third-party add-ons in some offerings, unexpected post-contract charges tied to hardware returns or ancillary services, and a mix of satisfactory and slow responses from support. Real-user postings emphasise checking account billing history, watching trial windows closely and verifying which payment channel processed the purchase. Paraphrasing a typical user voice: "I was automatically enrolled in an add-on trial and later saw charges I did not expect."
How cancellations typically work for Onestream subscriptions
The vendor documentation states that subscribers may cancel at any time and that access to paid features continues until the end of the current billing period, after which accounts transition to the free plan; upgrades and downgrades are adjusted so credits are used against future invoices rather than refunded automatically. This model implies that cancellation normally prevents future renewals but does not necessarily trigger a pro rata cash refund unless the vendor’s terms or an authorised payment channel provides one.
Payment method matters for outcomes: the service lists credit/debit card, PayPal and platform billing options as supported methods, and those channels often have their own dispute and refund procedures that can affect timing and results. If a third-party store or payment aggregator handled subscription billing, the store rules and refund windows may apply instead of the vendor’s direct-seller policy.
Key timelines and billing concepts to watch
Billing cycle - Cancellation typically stops renewal but preserves access until the paid cycle ends. Monitor the exact end date on your invoice or billing record.
Proration and credits - When upgrading or downgrading, one account of the helpdesk notes credited balances are used for subsequent invoices rather than issued as immediate refunds. Expect credit-first handling.
Trial and add-on windows - Several public reports flag automatic trial enrolments to third parties and short trial windows; verify trial start and end dates against billing entries.
Documentation checklist
- Account identifier: subscription ID, username or the billing reference shown on invoices.
- Billing statement: copy of the invoice that includes the current period start and end dates.
- Payment record: proof of payment method used (bank or card statement line, PayPal transaction ID, app-store receipt).
- Terms referenced: screenshot or quote of the plan features and refund/cancellation text applicable at purchase time.
- Timeline log: short dated list of interactions and when auto-renewal or charges first appeared.
- Service usage evidence: logs showing whether paid features were used during the disputed period (if relevant).
Subscription plans comparison
| Plan | Price | Key limits and features |
|---|---|---|
| Free | Varies | 2 multi-destinations, 720p, limited storage, 15-minute pre-recorded streams |
| Basic | Varies | 5 destinations, 1 hour per pre-recorded stream, 5 GB storage, hosted live page |
| Standard | Varies | 10 destinations, 3 hour pre-recorded streams, 20 GB storage, 1080p, analytics |
| Professional | Varies | 30 destinations, 8 hour pre-recorded streams, extended storage, live customer support |
| Enterprise | Varies | Customised limits, 24/7 streaming, high-bandwidth embed player |
Note: official plan descriptions list feature differences and the vendor offers monthly and annual billing options; official pages do not always publish region-specific A$ amounts, so the price column is shown as "Varies" when a definitive A$ listing is not available.
Common cancellation outcomes and what they mean
| Outcome | Typical vendor position |
|---|---|
| Access continues until period end | The account drops to free tier after the paid cycle concludes; paid features remain available until that date. |
| No automatic cash refund for mid-cycle cancel | Credits may be applied to future invoices rather than returned as money unless terms explicitly allow refunds. |
| Third-party add-on charges | Some customers report unexpected enrolment and later charges for add-ons; the merchant relationship and consent records determine liability. |
| Disputed charges continue | If the charge source is a payment platform, the payment provider’s dispute route will usually be the operational path to challenge the transaction. |
Practical mistakes to avoid when you cancel Onestream
- Missing the billing cut-off: assume cancellation affects future renewals only and confirm the paid-period end date to avoid surprise charges.
- Not recording the transaction: keep a copy of the invoice and any on-screen plan details at the time of purchase.
- Overlooking add-ons: check itemised billing lines for third-party trial charges and short trial windows that convert to paid subscriptions automatically.
- Assuming instant refunds: expect credits or account adjustments more commonly than immediate cash refunds.
What to do after cancelling Onestream
Immediately after cancellation, monitor the payment method used for the next one or two billing events and retain all documentation listed above. If an unauthorised or unexpected charge appears, follow your payment provider’s dispute process and preserve the evidence trail; this is often the fastest route to a reversal when the merchant and payment channel rules differ.
When a third-party add-on is involved, locate the transaction origin in your billing detail and use that origin’s dispute or refund path. Keep copies of any vendor policy pages you relied on when subscribing; these are useful if you escalate to a consumer ombudsman or regulator.
Address
- Address: Level 23, Tower 5, Collins Square, 727 Collins Street, Melbourne, VIC 3008, Australia
Escalation and rights related to Onestream
If you cannot resolve a billing dispute with the vendor or via your payment provider, consider lodging a complaint with the appropriate industry ombudsman or regulator for the affected sector; provide the dossier of documents and clearly state the remedy sought. Keep the claim focused on the concrete outcomes you want: reversal of a charge, proration adjustment, or written confirmation of account closure.
Quick pro tip: when you need stronger evidence for a chargeback or regulator complaint, assemble a compact packet with invoice lines, screenshots of the plan terms at purchase time, and a short timeline of events. This packet improves the efficiency of any dispute review.