Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Paramount Plus
1 Saunders Street
2009 Pyrmont
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Paramount Plus service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Paramount Plus: Complete Guide
What is Paramount Plus
Paramount Plus is a subscription streaming service offering on-demand TV shows, movies, live sports and selected linear channels drawn from the Paramount global library. The platform operates with tiered subscriptions (ad-supported and premium tiers), monthly or annual billing cycles, and distribution through its own apps and multiple third‑party marketplaces.
This article used Paramount ANZ materials to summarise available plans and pricing, then reviewed public consumer feedback from review sites and forums to synthesise real-world experiences about subscribing, billing and cancellation. The goal is practical, rights-focused guidance for people searching queries such as how to cancel paramount plus on app and how do i cancel paramount plus in australia.
Paramount Plus subscription plans and pricing
Paramount has offered three main plan tiers with monthly and annual options. Pricing and promotional offers change periodically; the table below reflects published ANZ material and recent reporting. Check billing statements for the exact amount you were charged.
| Plan | Typical monthly price (A$) | Annual option (A$) | Key features |
|---|---|---|---|
| Basic (with ads) | A$6.99 | A$61.99 | Single device, HD, ad-supported catalogue |
| Standard | A$9.99 | A$89.99 | Two devices, HD, downloads |
| Premium | A$13.99 | A$124.99 | Four devices, 4K/HDR, downloads |
Note: late-2025 reporting recorded price rises on some tiers in some markets; published prices may change. If your bill shows a different A$ amount it may reflect a change or a different billing channel.
How cancellations typically work for Paramount Plus
Paramount Plus subscriptions are recurring: monthly or annual. Cancelling prevents future renewals but generally leaves access in place until the end of the period already paid for. This means cancelling mid‑period will usually not shorten your current access window.
Proration and refunds: Paramount’s published approach and common third‑party practice is that unused time is not automatically refunded when you cancel a standard subscription; access continues to the paid period end and no prorated credit is applied. Refunds for faulty digital performance or service failures are a separate consumer rights matter (see the ACL section).
Billing route matters: whether you subscribed directly to Paramount or through an app store, Prime Video channel, Foxtel/Sky style bundle or a telco affects who controls renewals, promotions and refund handling. In practice, third‑party marketplaces enforce their own renewal and refund policies for subscriptions initiated through them.
Customer experience with cancellation
What users report
Review platforms show two recurring themes: performance issues and frustration with billing or support. Many users describe buffering, app instability, or device compatibility problems that motivated cancellation. Other reports focus on value for money relative to competing services.
On billing, public feedback often mentions confusion when subscriptions are billed through third parties, unexpected renewals tied to marketplace rules and frustration about the time it can take to resolve disputed charges. Community posts and reviews commonly advise customers to check their billing channel when they assess refunds or renewal timing.
Recurring issues and practical takeaways
Issue: app performance problems are a common reason for cancellation; some reviewers say poor playback stability can justify an ACL remedy if the service is not fit for purpose. Keep records of repeated failures with dates and screenshots.
Issue: third‑party billing creates extra complexity. If your subscription came through a marketplace or bundle, that provider’s rules often govern renewals and refunds. This can mean longer resolution timelines and different refund outcomes.
Common pitfalls and mistakes to avoid
- Assuming immediate access loss: cancelling typically stops future charges but does not cut short current paid access.
- Overlooking billing channel: the marketplace, channel or bundle provider may control renewals and refunds, so identify who billed you before pursuing remedies.
- Missing trial deadlines: free trials are time‑limited; failing to act before the trial ends usually results in the first paid charge.
- No proration expectation: most subscriptions do not prorate; do not assume a partial refund for unused months unless a fault or statutory right applies.
- Insufficient documentation: lacking proof of dates, charges and error messages weakens later disputes or consumer complaints.
Documentation checklist
- Billing evidence: copies of card or bank statements showing the Paramount Plus charge and billing date.
- Subscription record: plan name, billing cycle (monthly/annual) and charge amount in A$.
- Error logs: timestamps, device types and screenshots of failures or error codes.
- Correspondence record: dates and summaries of any communications or automated confirmations you received.
- Marketplace proof: if billed by an app store, Prime Video channel or telco, include evidence that links you to that billing channel.
Refunds, disputes and consumer rights for Paramount Plus
Australian Consumer Law (ACL) applies to digital services supplied to consumers. If the service has a major failure or is not supplied as described, the ACL can entitle you to a remedy that may include a refund. This applies even if provider terms try to exclude refunds.
For billing errors or unauthorised charges, you can raise a dispute with the card issuer or bank and lodge complaints with consumer authorities if necessary. The Consumer Policy Research Centre and other observers have documented subscription traps and suggested regulators are paying attention to cancellation friction. Keep evidence and act promptly.
How different billing channels affect outcomes
| Billing channel | Effect on refunds and renewals |
|---|---|
| Direct Paramount Plus subscription | Paramount governs renewals and any goodwill refunds; cancellation usually prevents future charges and preserves access to period end. |
| App marketplaces (Apple/Google) | Marketplaces typically control renewals and refund rules for purchases made through them; outcomes follow the marketplace policy. |
| Prime Video channels / set-top bundles | The channel or bundling partner manages billing and refunds; subscriptions billed via these routes are subject to that partner’s terms. |
What to expect after cancelling a Paramount Plus subscription
After cancellation you should expect access to continue until the paid period ends, no further planned renewals, and automatic cessation of access on the expiry date. If charges continue after cancellation, treat those as unauthorised and prepare documentation for a dispute.
If you paid for an annual plan, cancelling usually prevents renewal but does not generate a partial refund for the remaining months unless a statutory right applies or the provider offers voluntary refunds.
Address
- Address: Network Ten ANZ Postal address: 1 Saunders Street Pyrmont NSW 2009
Practical next steps and escalation options
Document everything and monitor your bank or card statements for up to two billing cycles after cancelling. If you identify an unauthorised charge, escalate promptly with your payment provider and consider lodging a complaint with a relevant regulator if the provider does not resolve the issue.
If the service fails to deliver promised functionality (for example repeated playback failure), note the failures and consider an ACL remedy request tied to the service not being fit for purpose. Keep all technical details and proof of attempts to use the service over time.
When deciding whether to re‑subscribe, compare the current A$ pricing, device compatibility and content needs. Consumer reviews and forum threads can help assess real-world performance and value before you commit to another period.