Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Rai Tv
Via Novaro, 18
00195 Roma
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Rai Tv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
How to Cancel Rai Tv: Complete Guide
What is Rai Tv
Rai Tv refers to the RAI group’s streaming and broadcast offering, commonly accessed through the RaiPlay platform and through licensed international feeds such as Rai Italia. The core domestic service (RaiPlay) provides live channels, replay and an on-demand catalog of Italian TV shows, films, news and cultural programming.
RaiPlay is generally advertised as a free service with registration required for full on-demand access, but much content is geo-restricted to Italy and some international distribution is handled through third-party pay packages. First-hand coverage, app listings and Rai documentation describe a broad, free catalogue but with regional limits and platform variability.
Many people outside Italy who want continuous Rai-branded linear channels or packaged access subscribe to third-party providers or platform bundles that carry Rai channels abroad. Those arrangements are separate commercial subscriptions and have their own billing, renewal and cancellation rules. Several user-facing guides note common geo-restriction workarounds and third-party carriage options used by viewers living abroad.
Customer experience with Rai Tv cancellation
What users report
Users reporting about RaiPlay and Rai-branded services describe two consistent threads: frustration with app reliability and frustration with access limits outside Italy. Many reviewers complain about app crashes, buffering and repeated errors when trying to play content. These issues are visible on major review sites and app-store summaries.
For people who pay for third-party packages that include Rai channels, public reviews often focus on billing and cancellation friction with the third-party vendor rather than RAI itself. Consumer commentary in Australia tends to reference difficulty getting refunds from an intermediary, unexpected auto-renewals, and opaque renewal terms.
Recurring issues and practical takeaways
First, many negative experiences come from billing source confusion: if you subscribed through a third-party distributor or an international package, that company, not the broadcaster, is usually the contracting party and the entity that manages renewals and refunds. Keep that distinction front of mind when reading account statements.
Next, app reliability complaints matter because service performance can affect whether a consumer has grounds for a refund under consumer guarantees. Documenting playback failures and error messages helps later if you assert that the service had a major failure.
How cancellations typically work for Rai Tv subscriptions
First, distinguish three typical scenarios for someone saying they have a Rai Tv subscription: (A) free RaiPlay registration only, (B) a third-party international package that carries Rai channels, and (C) app-store billed add-ons or premium options if they exist. Each scenario carries different billing, renewal and refund mechanics.
Next, billing source determines who controls refunds and renewals. When a third party or distributor bills you in local currency and issues receipts, that entity’s terms usually set notice periods and refunds for the packaged Rai feed. When the broadcaster supplies free content on a geo-restricted basis (RaiPlay), there may be no recurring fee to cancel, but access can be blocked if licensing or location checks fail.
Most commercial packages that supply Rai-branded linear channels abroad use auto-renewing monthly or annual cycles. Common commercial rules you will encounter include: a defined renewal date, a stated notice period for termination, and a vendor policy on pro-rata refunds after renewal. Some packages list trial periods; whether a trial converts to paid depends on the vendor’s terms.
Pro-rata refunds and cooling-off: cooling-off rules for digital services can be limited once the service has been provided. However, Australian consumer protection principles mean that if the service is faulty or misrepresented (for example persistent streaming failure or incorrect channel list), you may have entitlement to remedies including a refund or partial refund.
Documentation checklist
- Proof of purchase: keep receipts and the original subscription confirmation.
- Billing record: save bank or card statements showing the charge and merchant descriptor.
- Service evidence: screenshots or short notes of playback errors, geo-blocking messages or missing channels.
- Dates and times: record the subscription start date, renewal date and any dates you attempted to cancel or contact the vendor.
- Reference numbers: if you receive any transaction or case numbers, keep them in one place.
Subscription plans and pricing snapshot
RaiPlay’s publicly listed offering is effectively a free streaming catalogue for users located in Italy with registration required for full functionality. Paid international carriage is usually sold by local distributors or international packages. Example pricing found in public sources shows third-party international packages varying by plan and device; consult your billing statement for exact amounts.
| Service or delivery | Typical billing model | Price (A$) |
|---|---|---|
| RaiPlay (domestic streaming) | Free with registration, geo-restricted | A$0 (free) |
| Third-party international package carrying Rai channels | Monthly or annual subscription via distributor | Varies - example reported A$21.95/month (provider listing) |
| Educational or institutional packages (example) | Per-user school pricing | Example A$29.90/month (school pack example) |
Common billing and refund scenarios
Most recurring questions are about timing and who to approach for refunds. Typical cases include: charges after attempted cancellation, renewals you did not expect, and requests for pro-rata refunds after partial use.
| Scenario | Likely outcome |
|---|---|
| Service unavailable or repeatedly fails | Possible refund or credit if the failure is a major problem and you can document it. |
| Change of mind after renewal | Refund depends on vendor policy; some vendors offer short grace periods while others do not. |
| Unauthorized charge | Escalation to your financial institution and evidence collection usually required. |
Legal rights that matter for Rai Tv subscribers
Australian consumer protections apply to digital services and subscription contracts you enter while resident here. If a paid Rai-branded carriage product does not perform as promised, that may be a major failure entitling you to remedies under the Australian Consumer Law. Remedies can include a repair, replacement, or refund depending on severity.
Regulators are focused on automatic renewals and clarity at sign-up. If the renewal terms were not clearly disclosed or the renewal process was misleading, that may strengthen a consumer case. Keep this legal connection specifically tied to how your Rai-branded package was sold and represented.
Practical pro tips from a cancellation specialist
First, be precise about your contract: identify the merchant name on the statement, the billing frequency and the date you became liable for the next payment.
Next, document everything with dated screenshots and a short timeline of actions. When performance problems are the cause for a refund claim, technical logs and error screenshots are often the most persuasive evidence.
Additionally, if you paid via a card, keep the card statement showing the charge; if you paid through some aggregator, the aggregator’s invoice is the most important proof of the contractual party.
Most importantly, avoid revoking payment impulsively. A chargeback or card dispute is a useful escalation tool for unauthorized or continuing charges, but it can complicate later refund negotiations, so use it with a clear record of attempts to resolve the issue.
Address
- Address: Via Novaro, 18, 00195 Roma, Italy
What to expect after you initiate a cancellation or dispute
First, expect a confirmation from the billing party if your cancellation or dispute is accepted. If the provider treats cancellations as taking effect at the end of a billing cycle, you should note the date services will cease and any final charges that may appear.
Next, if you dispute a charge through your card issuer, allow time for the investigation. Keep all supporting records handy and note case or reference numbers.
Additionally, if the vendor refuses a refund and you believe the refusal breaches Australian consumer guarantees or was the result of misleading conduct, you can escalate to consumer protection bodies or seek assistance from advocacy organisations. Documentation from the previous steps is key.
Actionable next steps and escalation pathways
First, compile the documentation checklist above and create a short timeline of key dates and evidence. Keep copies in one folder so you can present a coherent case.
Next, follow your card or bank’s dispute process if charges continue after you have valid evidence of cancellation or of a major service failure. Your financial institution will set procedural requirements and timeframes.
Additionally, if you suspect misleading conduct about auto-renewal, right to cancel, or trial terms, consider contacting a consumer protection agency or seeking targeted legal advice. Regulators have been active on subscription traps and auto-renew transparency, and strong evidence can lead to remedies.
Most importantly, monitor your statements for at least two billing cycles after cancellation to confirm the merchant has closed the subscription and no further renewals occur. Keep all final confirmations and reference numbers for 12 months.