Cancellation service N°1 in United Arab Emirates
Contract number:
To the attention of:
Cancellation Department – Shahid
MBC FZ LLC, Building 3, Dubai Media City
72627 Dubai
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Shahid service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Shahid: Complete Guide
What is Shahid
Shahid is a regional streaming service operated under the MBC Group umbrella offering a mix of on-demand Arabic originals, licensed movies, live channels and sports content. The platform markets a tiered subscription model that includes ad-supported access and one or more premium tiers commonly referred to as VIP or VIP plus, plus voucher-based redemptions distributed by third parties. Shahid’s commercial model relies on recurring billing and various localised payment channels depending on how the subscription was purchased.
| Plan or mechanism | Typical billing frequency | Price (A$) |
|---|---|---|
| Ad-supported/basic access | Free or limited | Varies |
| VIP (premium, ad-free) | Monthly / annual | Varies by region |
| VIP plus / sports bundles | Monthly / annual | Varies |
| Prepaid vouchers / gift codes | One-off redemption for specified period | Varies (resellers) |
How cancellations typically work for Shahid
Framework: Shahid’s subscription relationship is supply of an ongoing digital service governed by its terms of use and by the billing channel used at point of sale. The terms state subscriptions are charged in advance on a recurring basis for the chosen billing cycle.
Billing channel distinction: Subscriptions purchased through third-party platforms (for example, an app store) will typically be billed by that platform and subject to that platform’s renewal controls and refund policies. Subscriptions acquired via vouchers or through carrier partners are similarly governed by the intermediary’s redemption and billing rules.
Auto-renew and notice periods: Shahid’s stated model uses auto-renewal unless the subscriber disables renewal before the period end. Practically, the effective cancellation timing depends on the billing cycle and the point at which the renewal instruction is registered by the billing agent.
Proration and refunds: Entitlement to a refund or proration is contract-specific. Vendors often treat prepaid periods as non-refundable unless there is a statutory right or an express term allowing a refund for unused time. Under consumer protection regimes, significant failures to supply the service may trigger refunds.
Customer experience with cancellation
What users report
Sources of first-hand feedback include review platforms and user forums where many subscribers comment on Shahid’s accessibility and billing. Complaints commonly mention difficulties with recurring charges, inconsistent customer support responses and cases where access ended earlier than expected after an attempted cancellation.
Other users report that the purchase channel matters: subscriptions billed through app stores or carriers produced different cancellation and refund outcomes compared with direct-sold or voucher-based subscriptions, and some forum threads recommend checking the billing descriptor to identify the billing agent.
Recurring issues and practical takeaways
1. Billing descriptor: Evidence of recurring billing often appears on bank statements under a Shahid or MBC-related descriptor. Preserve those entries as primary evidence.
2. Inconsistent responses: Review platforms show inconsistent operator replies and variable outcomes; document all interactions and timestamps to support disputes.
3. Intermediary refunds: Where the subscription was processed by an intermediary, that party may be the only entity able to authorise a refund. This difference is a frequent source of user confusion.
Documentation checklist
- Payment evidence: bank/credit card or app-store statement lines showing charges for Shahid or the intermediary.
- Subscription terms: the version of Shahid’s terms that applied at purchase (screenshot or saved copy).
- Purchase receipt: transaction ID and redemption confirmation for vouchers.
- Access logs: dates when access stopped or failed to work, where applicable.
- Communication log: dates, times and summary of any communications with the provider or intermediary; keep copies of any automated messages.
| Scenario | Likely outcome |
|---|---|
| Purchase through app store (billing agent: app store) | Refunds and cancellation governed by app store policy; Shahid may be unable to directly refund app-store charges. |
| Direct subscription to Shahid (direct billing) | Terms of use and Shahid’s refund policy apply; consumer guarantees may override contractual exclusions where there is a major failure. |
| Voucher redemption via reseller | Redemption terms and reseller refund policy will determine remedy; vouchers often marked non-refundable. |
| Service unavailable after purchase | May attract a refund or remediation under consumer guarantees if the fault is material. |
Disputes, chargebacks and consumer remedies relevant to Shahid
Legal framework: Australian consumer protection treats digital content and subscription services as covered by consumer guarantees where services must be supplied with due care and fit for purpose. Where Shahid fails to supply contracted services, remedies can include repair, replacement or refund depending on whether the failure is major.
Chargebacks and bank disputes: Financial chargebacks are a separate mechanism governed by card scheme rules. Evidence requirements are strict; maintain documentary proof and a clear chronology if pursuing a chargeback. Third-party subscription-screening services report Shahid as a common recurring descriptor, which is relevant when preparing a dispute.
Regulatory escalation: If contractual and intermediary remedies fail and the issue appears systemic or misleading, regulatory bodies may intervene. The ACCC has precedent in enforcing refunds where cancellation or cancellation fees were misleading. Keep statutory time limits and evidence obligations in mind.
Practical contractual points to check in Shahid terms
Confirm the billing cycle, renewal notice period, the entity named as the billing agent and the stated refund/credit policy. These clauses determine which party can lawfully stop a charge or issue a refund.
Look for clause language that limits liability or disclaims refunds; in some circumstances those clauses will not be effective against consumer law rights for major failures. Document the exact clause text and date-stamp your copy.
Address
- Address: MBC FZ LLC, Building 3, Dubai Media City, P.O. Box 72627, Dubai, United Arab Emirates
What to do after cancelling Shahid
Actionable next steps: preserve all billing records for at least 12 months and monitor card statements for unexpected renewals. Retain the particular billing descriptor shown on your statement; this is the key identifier when interacting with banks, intermediaries or regulators.
Follow up: if access ends prematurely or charges continue after an asserted cancellation, escalate with the billing agent that appears on your statement and record the response. If no remedy is provided and losses are significant, consider lodging a dispute with your financial institution and, where appropriate, a complaint to the relevant consumer regulator.
Legal posture: preserve a clear timeline and copies of the applicable terms and transaction receipts. Consequent remedies depend on contract terms and on whether the service failure qualifies as a major failure under consumer law.