Cancellation service #1 in Australia
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Stan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Stan: Step-by-Step Guide
What is Stan
Stan is a subscription video streaming service offering on-demand TV shows, movies and a sports add-on. It operates on a month-to-month model with tiered plans that limit simultaneous streams, download counts and picture quality. Stan also sells a Stan Sport add-on for live sports content; pricing and features are published by the service and updated from time to time. The platform positions itself on Aussie originals and exclusive international series while competing on price and occasional sport rights.
Subscription plans and pricing
Below is a compact view of Stan's public plan structure and the main sports add-on as shown by Stan support. Use these figures as the baseline when assessing recurring costs and when to cancel for maximum value.
| Plan | Monthly price | Concurrent screens | Resolution / downloads |
|---|---|---|---|
| Basic | A$12 | 1 | SD, 1 device download |
| Standard | A$17 | 3 | HD, 3 device downloads |
| Premium | A$22 | 4 | 4K where available, 5 device downloads |
| Stan Sport (add-on) | A$20/month add-on | Depends on base plan | Live and on demand in HD and 4K |
The listed A$ amounts come from Stan's published support pages and reflect the headline monthly cost structure; promotional discounts, gift cards and venue pricing are separate.
Why people cancel
From a financial perspective, cancellations are driven by three core factors: price versus perceived value, technical reliability during key viewing events (notably sport), and duplicated subscriptions across family households. Price increases and add-on costs can quickly change the value proposition for low-engagement users.
Performance issues during live sport and intermittent buffering are a common trigger for cancellations, especially when users pay a premium for Stan Sport. Many reviewers link those service interruptions directly to financial decisions to leave the platform.
How to cancel Stan
This section explains contractual and billing outcomes rather than operational steps. From a subscription-law and household-budget viewpoint, note the following: Stan subscriptions are month-to-month with no long-term lock-in; cancelling stops future billing but typically does not end access until the end of the current billing cycle for paid subscriptions. Free-trial cancellations often end access immediately. Proration for partially used billing periods is generally not provided.
Considering that some customers subscribe through third-party platforms, be aware that purchases made through external app stores or third-party channels are governed by those providers' billing arrangements and receipts. Keep that in mind when reconciling charges on bank statements.
From a record-keeping and evidence perspective, I recommend using registered post as the primary method to generate a dated, trackable record when sending a formal cancellation notice. Retain proof of posting and any receipt numbers as part of your documentation. This recommendation is about creating the strongest evidence trail for billing disputes and financial planning.
Customer experiences with cancellation
What users report
Public reviews and community feedback show a mixed picture. Positive reports praise helpful support interactions and quick refunds in isolated cases. Negative reports cluster around three areas: unexpected charges or add-on upgrades, buffering or service outages during live events, and instances where users say billing continued after they attempted to cancel. These accounts appear across independent review platforms.
Recurring issues and practical takeaways
- Unexpected add-ons: Several reviewers report being charged for sport add-ons or upgraded plans they did not intend to keep; check the billing descriptor and your plan level when reviewing statements.
- Service interruptions: Buffering during live sport is a repeated complaint; if a paid feature regularly fails during events you value, quantify the lost value when comparing alternatives.
- Billing persistence: Some users report charges continuing after cancellation attempts; retain billing history and proof of cancellation to escalate a dispute.
Documentation checklist
- Account details: plan name, billing cycle date, last payment amount
- Transaction records: bank statements or card transaction IDs showing charges
- Proof of cancellation: registered post receipt and tracking number
- Screenshots: billing page, plan details, payment receipts (timestamps visible)
- Correspondence log: dates and short notes of any interactions with the service
- Third-party receipts: app store receipts if the subscription was purchased via a third-party platform
Disputes, refunds and legal context
Stan's stated position is to stop future billing after cancellation while allowing access until the end of the billing period for paid accounts; refunds for already-billed periods are generally not provided unless required by law. If a service fails to deliver promised content or is unusable during a materially important period, Australian Consumer Law can create entitlements to repair, replacement or refund in serious cases.
Regulators are increasingly focussed on subscription traps and opaque cancellation practices. If you suspect improper billing or an unaddressed post-cancellation charge, document everything and seek advice from your bank or a consumer protection body. Public enforcement actions against subscription-related misconduct show regulators may pursue redress where systemic issues are found.
Financial analysis: cancel, downgrade or keep
From a budgeting perspective, calculate annualised cost and frequency of use before cancelling. For example, a Standard plan at A$17/month costs A$204/year. If you only watch a limited set of shows or occasional sports events, cost-per-hour can justify a temporary pause in subscription. Use clear thresholds: if utilisation drops below a defined weekly-hours or monthly-view threshold, cancelling is likely the optimal saving.
For households, consider whether sharing across profiles, downgrading to Basic, or timing cancellations to avoid overlapping promotional cycles offers better net savings than immediate cancellation. Track re-subscription risk: returning during promotional periods may cost more if the base price has increased.
| Service | Typical monthly cost (approx) | When to prefer |
|---|---|---|
| Stan (Standard) | A$17 | Home-grown series and some sport add-on viewers |
| Competitor A (example) | Varies | Broader global catalogue for binge viewers |
| Competitor B (example) | Varies | Family-focused catalogue or alternate sport rights |
Practical steps if charges continue after cancellation
If future billing occurs despite cancellation, treat the situation as a billing dispute: preserve all records, compare the billing cycle end date to charges posted, and prepare evidence for a formal dispute with your payment provider. Consumer authorities have prioritised subscription-related complaints and can provide guidance where a business appears to be mischarging.
Address
- Address: Stan Privacy Officer, Stan Offices, 1 Denison Street, North Sydney, NSW, 2060
What to do after cancelling Stan
Immediately after cancelling, monitor your bank or card statements for two billing cycles to confirm no further charges. Keep the registered post receipt and tracking number in your records as the primary proof of your cancellation notice.
Reassess subscription spending with a rolling 6-12 month budget: calculate total streaming spend, identify low-value subscriptions and set calendar reminders for promotional expiry dates. Consider switching to pay-per-view or shorter-term subscriptions aligned to content windows rather than year-round recurring charges.
If an unwanted charge appears, file a dispute with your payment provider supplying the documentation checklist items. Simultaneously, prepare a concise written chronology of events, including dates and amounts, to speed any consumer protection review or bank-led chargeback process.
From a financial-advice perspective: treat subscription churn as a controllable line item. Periodically reconfirm whether each service meets your defined usage and value thresholds; if not, cancelling and tracking savings monthly is a reliable way to improve household cash flow.