Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Sundance Now
122 Arthur St., Suite 1401
2060 North Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Sundance Now service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
How to Cancel Sundance Now: Complete Guide
What is Sundance Now
Sundance Now is a specialist streaming service focused on curated drama, thrillers and true crime plus award-winning independent films. It is operated by AMC Networks and is offered both as a stand‑alone subscription and as part of broader bundles that include other AMC services. The platform markets a seven‑day trial and recurring monthly or annual subscriptions; official pages list the base numeric prices in US dollars but regional bundles and partner platforms publish local pricing that matters for billing and refunds.
From a value perspective: the catalogue targets niche viewers who prioritise curated films and series over mass-market libraries. In terms of cost, the headline USD prices convert to approximate AUD amounts at current mid-market rates; bundled options (for example, AMC+ packages) can shift the per‑service effective price.
| Plan / route | Billing cadence | Indicative price (A$) |
|---|---|---|
| Sundance Now standalone (headline site price converted, approx) | Monthly / annual | Monthly approx A$10.50 Annual approx A$90 (approx conversions shown) |
| AMC+ bundle (includes Sundance Now content) | Monthly / annual | Monthly A$8.99 / Annual A$83.88 (per AMC+ AU listing) |
How cancellations typically work for Sundance Now subscriptions
How a cancellation is handled financially depends primarily on who billed you: Sundance Now directly, a platform marketplace, or a bundle partner. When a third party bills the subscription, that third party generally controls renewal rules, refund eligibility and any notices about price changes. When Sundance Now bills directly it sets its own renewal and trial rules.
Notice periods and proration: memberships typically renew at the end of each billing cycle. In many cases a cancelled subscription will continue until the end of the paid period rather than producing an immediate pro‑rata refund. Trial periods convert automatically to paid subscriptions if not cancelled before the trial end. These behaviours are reflected in official help content and in user reports.
Refunds and cooling‑off: refund outcomes vary. Free trials that convert are commonly non‑refundable after the trial expiry. Annual charges may be non‑refundable or only refundable in limited cases; however local consumer protection frameworks can create additional entitlements where services are defective or terms are unfair. From a financial perspective, check who is the billing agent because that determines where refund requests are processed.
Customer experiences with cancellation
What users report
Review and forum threads show consistent themes: difficulty stopping renewals, surprise charges after perceived cancellation, and long waits for dispute resolution. Several consumer complaint platforms record users reporting recurring or unexpected annual charges and frustration with response times. A sample verbatim sentiment from a consumer review reads: "very frustrating cancellation, cannot communicate with them, hard to cancel."
Recurring issues and practical takeaways
- 1. Billing route mismatch: many problems arise because customers assumed they were on a single billing route when the charge came from a different agent; confirm who is billing you.
- 2. Trial timing: trial-to-paid conversion timing is precise; missed cancellation windows lead to the first charge.
- 3. Annual renewals: complaints often concern recurring annual charges that users did not expect or were not reminded about.
- 4. Refund friction: several reviewers report difficulty obtaining refunds even when they believe cancellation occurred during a trial or soon after renewal.
These patterns suggest focusing on the billing evidence and timing when assessing the financial impact of any unwanted charge.
Documentation checklist
- Account identifier: user name or account ID shown on billing statements.
- Billing evidence: recent card or statement lines that show the charge and billing agent.
- Trial timestamps: the sign‑up date and the trial expiry date recorded at signup.
- Renewal dates: the date the service renewed and the amount debited.
- Correspondence log: dates and brief notes of any communications or support case numbers.
Subscription billing routes and financial implications
| Billing route | Who is financially responsible | Typical refund/renewal implication |
|---|---|---|
| Direct billing by Sundance Now | Sundance Now / AMC Networks | Service terms set refund policy; provider handles renewal notices and trial conversions. Evidence of signup and timing is central to disputes. |
| Third‑party marketplace billing (app stores, platform bundles) | Marketplace or bundle partner | Marketplace terms usually govern refunds and may process chargebacks; the platform often controls subscription status and renewal triggers. |
| Bundle partner (eg AMC+ package) | Bundle operator (billing agent) | Price per service is effectively lower but refund and change processes are controlled by the bundle contract. |
From a financial perspective, the billing route determines the practical path for a refund and the identity of the merchant on your statement, which matters for any dispute with your bank or payment provider.
Disputes, chargebacks and refund expectations
Disputes should be approached with a cost/benefit analysis: a small monthly fee may not justify protracted dispute effort unless the charge is large or recurring. Banks and card issuers will investigate chargebacks based on the evidence you supply and the merchant response. Keep in mind that marketplaces may have different dispute windows and evidence requirements than direct merchants.
Practical financial rule: quantify the money at stake (for example, a monthly A$10.50 vs an annual A$90) and estimate your time cost to pursue a refund. If multiple years of inadvertent renewal are at issue, the expected recovery may justify escalation through a consumer protection agency or payment dispute process.
Consumer law considerations relating to Sundance Now
Under consumer protection principles, automatic renewal and any significant unilateral changes to subscription terms must be transparent and not misleading. Where a subscription practice is unfair, regulators have pursued enforcement and redress. For a service billed in another jurisdiction, local law may still provide remedies where the consumer is located. Tie any legal step to the billing route: the contractual counterparty is the primary legal respondent.
What to Do After Cancelling Sundance Now
Monitor your payment method for at least two billing cycles to confirm no further charges appear. Keep the documentation checklist and note any new charge immediately; earlier evidence increases the chance of a successful refund. From a budgeting perspective, compare the per‑month effective cost of alternatives: if the standalone equivalent is approx A$10.50/month and an annual plan is approx A$90, the annual plan represents a saving of about A$36 per year compared with monthly billing based on these illustrative figures.
If you rely on multiple streaming services, consider a short review of overlaps and seasonal retention: consolidating content into a bundle or rotating active subscriptions by season can reduce average monthly spend while preserving access to priority series. Use the documentation checklist and monitor billing statements as the primary control to avoid surprise renewals.
Address
- Address: Digital Store LLC c/o RLJ Entertainment Australia Pty Ltd Attn: Data Protection Officer 122 Arthur St. Suite 1401 North Sydney, NSW 2060 AUSTRALIA