Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Superleague
Unit D17, Leicester Business Centre, 111 Ross Walk
LE4 5HH Leicester
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Superleague service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Superleague: Step-by-Step Guide
What is Superleague
Superleague (branded SuperLeague+) is a direct-to-consumer streaming service that distributes live Betfred Super League matches, on-demand replays and ancillary rugby league content. The platform offers a mix of rolling monthly memberships, annual passes and single-event passes, plus variable short-term passes such as round or match passes; content delivery includes connected TV, mobile and web players. SuperLeague+ markets live coverage for most territories while some markets remain subject to local broadcast rights arrangements that affect availability and replays.
The service’s published pricing uses British pound sterling for its plans; published plan names and the split between monthly, annual and pay-per-view options appear on the official subscriptions pages.
Subscription plans and pricing (what official pages show)
| Plan | Official price (GBP) | Approximate price (A$) | Notes |
|---|---|---|---|
| Monthly membership | £19.99 | Approx A$40.20 | Auto-renews; access for the paid month. Price converted at mid-market GBP-AUD ~2.01 on 06 Jan 2026. |
| Annual pass | £129.99 | Approx A$261.40 | Single annual payment; typically marketed as best-value for full-season access. |
| Round or game pass | £7.99 - £12.99 (single/match/round) | Approx A$16.07 - A$26.05 | Short-term passes with limited-time access (for example 7 days). |
How cancellations typically work for Superleague
SuperLeague’s published terms describe subscription behaviour: monthly memberships auto-renew and the most recent payment remains the subscriber’s last until the paid period ends; annual memberships are charged as a single payment and are treated as a full term for billing and access.
In practical contract terms this means three consequences are common: notice requirements are tied to billing cycles (cancelling after a renewal date usually will not generate an automatic refund), access is ordinarily retained until the end of the already-paid period, and the contract may include express clauses about proration or non-proration of unused time. The FAQ specifically confirms that cancelling a monthly plan stops future invoices while access continues for the current paid month.
Customer experience with cancellation
What users report
Public feedback collected on community and review platforms shows a spectrum of experiences: some subscribers report straightforward cancellations and normal access to the remainder of the paid period, while others report technical failures, difficulty obtaining timely responses from support and disputes about refunds following service outages. One representative user comment read: "it's been awful this season" describing frequent connection failures and timeouts.
Recurring issues and practical takeaways
- Technical outages: multiple threads describe stream timeouts and login errors during live fixtures; where a paid service is unusable subscribers have requested refunds or credits.
- Rights and availability confusion: several community posts note that Australian broadcast rights (Fox League / Foxtel / Kayo) affect whether SuperLeague+ offers full live access in Australia, which led some subscribers to reconsider or cancel because the fixtures were available via local broadcasters.
- Support responsiveness: complaints commonly cite slow or unsatisfactory replies from support, and conflicting guidance about refunds for technical failures or failed playback.
Documentation checklist
- Proof of purchase: receipt showing plan name, date and amount charged.
- Payment evidence: card or bank statement entries showing the transaction (match with merchant descriptor).
- Account snapshots: screenshots that record active subscription status, membership ID or plan name and timestamps.
- Error logs: device error messages, timestamps and any server messages shown during outages.
- Support correspondence: records of contact with the provider (dates, reference numbers, paraphrased content).
- Terms and policy excerpts: copy or screenshot of the applicable terms of service and published refund policy at purchase date.
Legal rights and refunds relevant to Superleague
Australian consumer protection laws interact with digital subscriptions in well-defined ways. The Australian Consumer Law (ACL) provides guarantees about acceptable quality and fitness for purpose; if a subscription service is fundamentally unavailable or deficient because of technical failure, that can form the basis for a remedy such as refund, repair or replacement.
Cooling-off rules are limited: the statutory unsolicited sales cooling-off regime applies to specific unsolicited consumer agreements and does not create a general right to change your mind after an online purchase. For SuperLeague subscribers who purchased via a standard online transaction, contractual cancellation clauses and the service’s stated refund policy will generally govern. Always compare the timing of any outage to the terms that were in force at purchase.
Disputes, chargebacks and escalation
If an attempt to secure a contractual remedy from the service provider fails, consumers frequently consider a dispute via their payment provider. Financial institutions have specific timeframes and eligibility rules for chargebacks and card disputes; these generally require that you first attempt to resolve the issue with the merchant and then supply documentary evidence to the bank. Typical eligible reasons include unauthorised transactions, services not rendered or materially not as described.
Be aware of limitations: banks and card schemes often exclude disputes that amount to a change of mind or ordinary contract disputes where the consumer failed to cancel in time. If a chargeback is declined, the next avenues are escalation to the bank’s internal dispute resolution and, where appropriate, an external dispute body such as the Australian Financial Complaints Authority (AFCA) for payment-related failures. Keep timelines in mind and lodge disputes promptly.
Common pitfalls and mistakes to avoid when cancelling Superleague
- Missing the billing cutoff - cancelling after an automatic renewal date typically leaves you liable for the full renewed period; annual renewals priced at about A$261 will often be treated as a full-term charge.
- Assuming immediate refund for outages - short-lived interruptions do not always entitle a full refund under standard terms; remedies depend on severity and the explicit refund policy.
- Failing to preserve records - absence of payment receipts, timestamps or error evidence weakens any dispute or chargeback claim.
- Overlooking local broadcast rights - if a match is restricted in your territory due to broadcaster agreements, the service may not be contractually obliged to provide live access in that territory. This has been a driver of confusion and cancellations where local broadcasters hold rights.
Plan features comparison
| Feature | Monthly | Annual | Game / Round pass |
|---|---|---|---|
| Live matches | Yes (paid month) | Yes (season access) | Yes (single match or round) |
| On-demand archive | Yes | Yes | Limited (short window) |
| Multi-screen | Up to three simultaneous streams in browser (marketing claim) | Same as monthly | No |
| Availability in Australia | Subject to local broadcast rights; many fixtures are carried by Fox League / Foxtel / Kayo which affects SuperLeague+ access and replay timing in this market. |
Address
- Address: Super League Basketball Limited, Unit D17, Leicester Business Centre, 111 Ross Walk, Leicester, LE4 5HH, United Kingdom
What to do after cancelling Superleague
Immediately after cancellation, confirm you retain documentary evidence of the cancellation, the effective end date for service access and any confirmation or reference number provided by the provider. Retain screenshots or saved copies of those confirmations together with your payment records.
Monitor bank and card statements for at least one full billing cycle to check for unexpected renewals or duplicate charges; if a renewal appears after a confirmed cancellation, gather the documentation and consider lodging a formal dispute with your financial institution, observing the provider’s and the bank’s time limits.
If you seek a refund for service interruption, present contemporaneous evidence of the outage (error messages, timestamps) and quote the relevant clause of the terms of service or FAQ under which you seek relief. If the provider refuses, escalate in writing through the provider’s complaints procedure and preserve those communications for any external dispute process.
Finally, where licensing or availability affected your purchase decision, document the territorial restriction that applied to your access and rely on that documentation when explaining the basis of any claim; disputes that raise territorial misrepresentation or persistent unavailability are stronger when the timeline and evidence are precise.