Cancellation service N°1 in India
Contract number:
To the attention of:
Cancellation Department – Ullu
901, Kanchanjunga Building 18, Barakhamba Road
110001 Central Delhi
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Ullu service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Ullu: Easy Method
What is Ullu
Ullu is an OTT streaming service originally built in India that offers a catalogue of original web series, short films and regional content with an emphasis on mature-drama genres. The platform operates a membership model with recurring plans and in-app purchase packages visible on mobile stores; the App Store listing references multiple in-app packages including weekly, monthly and annual options.
Operationally Ullu uses both direct billing and app-marketplace purchases depending on how a user subscribes; that distinction affects who processes renewals and who is the point of contact for billing disputes. Customers in several markets report tiered plans and occasional promotional trials.
Subscription plans and pricing for Ullu (indicative)
The most commonly referenced plan tiers visible in official store listings and market summaries include weekly, one-month and annual memberships. Store-listed prices are often shown in Indian rupees; the table below converts typical store-listed amounts into AUD and marks them as approximate where local AU pricing is not published. Conversion used mid-market INR-AUD rates current to early January 2026.
| Plan | Store price (example local listing) | Approximate A$ price |
|---|---|---|
| One week recurring | ₹129 (example in-app price) | A$2.14 approx |
| One month recurring | ₹225 (example in-app price) | A$3.74 approx |
| Annual plan | ₹499 (example in-app price) | A$8.28 approx |
| Other aggregate packs (multi-month) | Varies by pack and market | Varies |
Billing route and renewal mechanics for Ullu
Ullu offers subscriptions that can be purchased directly through its platform or via third-party app marketplaces; the marketplace route lists in-app purchases and packages that renew on the marketplace’s billing cycle. This difference is material because the merchant that accepted the payment is usually the entity that controls refund and renewal processing.
| Billing route | Who processes payment | How refunds/renewals are typically handled |
|---|---|---|
| App-store in-app purchase | App marketplace (Apple/Google) processes payment | Refunds and renewal control often pass through the marketplace’s policies; merchant receipts show the marketplace as the charging party |
| Direct subscription via provider | Ullu (merchant) processes payment | Refunds and renewals are governed by Ullu’s own terms and policies |
How cancellations typically affect billing and access for Ullu
Auto-renewal means a subscriber who does not stop renewal before the next billing date will be charged for the subsequent period; the charge aligns with the billing cycle selected at purchase. App-store purchases generally follow the marketplace renewal date.
Proration and refunds depend on the terms agreed at purchase: some Ullu terms and common marketplace rules provide access until the end of the paid period even where renewal is turned off, and pro-rated refunds are not guaranteed unless required by applicable consumer law or explicit policy. Users should read the applicable refund statement for the purchase channel used.
Consumer rights and legal context relevant to Ullu subscriptions
In accordance with the Australian Consumer Law (ACL), digital subscriptions must be supplied with due care and be fit for purpose; a major failure to provide the advertised service can give rise to remedies including refunds for the unused portion. Regulators have pursued matters where automatic renewals were not adequately disclosed.
Consequently, if Ullu’s service lacks core features promised in its marketing or technical failures prevent access, a consumer may be entitled to a remedy under ACL that goes beyond any contractual "no-refund" clause. Nevertheless, the available remedy will depend on the purchase channel and where the merchant is contractually responsible.
User experiences and cancellation analysis for Ullu
What users report
Public reviews and consumer help resources show a mixed pattern: some users report straightforward subscription management, while others report difficulty locating cancellation controls or confusion about charges after trials. App-store reviews have multiple comments saying there was no visible option to cancel in the app and that unexpected charges occurred.
Independent consumer help articles and refund guides describe cases where users had to escalate disputes to payment providers or seek chargebacks when they believed renewals were unexpected. These third-party guides document that resolution routes differ depending on whether the purchase was made through a marketplace or directly with the provider.
Recurring issues and practical takeaways
- Auto-renewal clarity: Many complaints relate to insufficient pre-renewal notices or unclear renewal terms for Ullu plans.
- Channel confusion: Disputes often stem from uncertainty about which entity processed the payment - marketplace or Ullu - because that determines who handles refunds.
- Service failures: Where streaming does not match advertised functionality, consumers have cited ACL-based remedies.
Documentation checklist
- Proof of purchase: retain receipts, transaction IDs and the payment method used.
- Plan details: keep a copy or screenshot of the plan purchased, price and renewal frequency.
- Terms and refund policy: save the version of terms or refund policy that applied at purchase (date/stamp if possible).
- Error records: log playback failures, content missing or feature defects with timestamps.
- Billing statements: keep bank or card statements showing the exact charge amounts and dates.
Disputes, chargebacks and refunds - what to expect
If a charge appears after a period in which the service did not perform as promised, consumer law provides avenues for redress; however, the procedural route depends on who accepted the payment. Where a marketplace charged the card, that marketplace’s refund process typically governs; where the merchant charged the card, the merchant’s refund policy and the ACL apply.
Financial institutions and card networks maintain formal dispute and chargeback processes; they assess disputes against the merchant’s evidence and the contractual terms. Expect investigation timelines and, where the charge is reversed, documentation from the payment provider.
Common pitfalls to avoid with Ullu subscriptions
- Assuming automatic refunds: a contractual no-refund clause or marketplace rules may limit refunds; legal remedies apply only for major failures under consumer law.
- Confusing channels: not noting whether the purchase is an app-store in-app purchase or direct subscription complicates any later dispute.
- Missing renewal windows: charges occur at the renewal time set at purchase; monitoring billing cycles reduces the risk of an unexpected renewal.
- Insufficient evidence: lack of contemporaneous receipts or screenshots weakens a consumer claim.
Address
- Address: 901, Kanchanjunga Building 18, Barakhamba Road, Central Delhi, Delhi, India, 110001
How to preserve your consumer position with Ullu
Keep clear contemporaneous records linking dates, amounts and the channel of purchase; that information determines the applicable contract and remedies. Furthermore, note the plan name, renewal date and evidence of any service failure.
Where a service failure is material, document attempts to resolve and preserve any merchant or marketplace notices that refer to refunds, trials or terms that were presented at purchase. These records form the factual basis for a rights claim.
What to do after cancelling Ullu
After stopping renewal (by whatever contractual mechanism applied at the time of purchase), monitor subsequent billing statements to confirm no further debits appear for the service. Check that access rights expire in accordance with the purchased billing period.
If an unauthorised or disputed charge occurs after a documented cancellation, prepare the documentation checklist above and raise the matter with your payment provider under its dispute or chargeback process; regulatory complaint options are available where conduct breaches consumer law.
Finally, consider registering a complaint with the relevant consumer regulator if the merchant’s conduct appears to be misleading or constitutes a subscription trap; regulators have pursued enforcement where automatic renewals or renewal notices were not adequately disclosed.