Cancellation service N°1 in Republic of Korea
Contract number:
To the attention of:
Cancellation Department – Webtoon
NAVER Green Factory 6-10F, 6, Buljeong‑ro
Seongnam‑si
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Webtoon service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Webtoon: Easy Method
What is Webtoon
Webtoon is a digital comics platform that offers a large catalogue of free-to-read comics plus paid content unlocked using a coin-based system and optional recurring memberships. The platform operates a free tier with ad support and paid features including periodic coin top-ups and premium membership variants that change over time. Webtoon explains that paywalled content is typically accessed with purchased coins, and that recurring monthly coin plans are offered through in-app purchase channels.
Many readers access Webtoon through mobile apps where in-app purchases and membership options appear in the app store listings and in the app coin shop. Pricing and plan names may vary by app version and by region; some plans listed in app marketplaces are shown in local currency.
How Webtoon subscriptions typically work
Webtoon uses a coin model and subscription-style top-ups to let readers unlock episodes or receive monthly coin bonuses. Recurring plans generally auto-renew on a cycle (monthly or quarterly) and deliver coins or membership benefits at the start of each period.
Whether your payment, refund and renewal rights are managed by the app operator or by Webtoon depends on where the purchase was billed. In practice this distinction affects who handles refunds, how cancellations stop automatic renewal, and whether proration or credits are offered.
For coins and monthly refill plans Webtoon’s own support material explains that some plans are provided as subscriptions via app marketplaces; refund eligibility for those purchases follows the marketplace operator’s policies, and Webtoon notes that refunds may be possible within limited windows if the coins in that period were not used.
| Plan | Typical AU price | Notes |
|---|---|---|
| Monthly coin plan | A$9.99 | Common in-app monthly refill option shown in store listings; first-month bonus may apply. |
| Quarterly plan | A$29.49 | Shown as a standard quarterly in-app purchase on some store listings. |
| Higher-tier membership | Varies | Store pages list different premium tiers; availability can change with app updates. |
Customer experience with cancelling Webtoon
What users report
Real user feedback collected from public forums and review sections shows recurring themes: confusion about where a subscription is managed, subscriptions not appearing under the expected account, and frustration when plans are renamed or removed from the app while an active subscription remains. Users frequently report that purchases made through app marketplaces require action or support through the same marketplace.
Users have also described sudden changes to plan structures (example: older monthly refill plans being replaced by new premium plans), which can create uncertainty about entitlements and bonus coins for existing subscribers. Community posts paraphrase experiences like being redirected to a marketplace when attempting to manage a plan, or discovering the subscription was tied to a different app account.
Recurring issues and practical takeaways
Reports indicate four reliable patterns: purchases billed by a third party behave according to that party’s refund rules; using coins before requesting a refund commonly voids refund eligibility for that pay period; subscription names and benefits can change after app updates while active subscriptions are preserved under old terms; and account mismatches are a frequent cause of management failures.
Practical takeaways from these reports: preserve purchase receipts, check which billing account received the charge, and note that a plan removed from the storefront may still remain active until its next renewal. Users advise retaining clear records of purchase dates and coin balances for any dispute.
Documentation checklist
- Receipt: in-app or bank statement line showing the purchase date and amount.
- Account details: username or unique ID for the Webtoon account used at purchase.
- Billing record: bank or card statement showing the merchant descriptor and charge.
- Coin balance snapshot: a timestamped record of coin balance immediately after purchase.
- Timeline: dates when you first noticed the charge, any use of coins, and any requests or responses from support.
Billing routes and refund implications
| Billing route | Who typically controls refunds | Typical refund window/impact |
|---|---|---|
| App marketplace (Apple/Google) | Marketplace operator controls refund decisions | Refund windows and rules vary by operator; unused digital items may be refundable under some circumstances. |
| Direct billing via Webtoon (where offered) | Webtoon’s policies apply | Refunds handled according to Webtoon support policies and the store terms used; policies may allow pro-rata refunds for unused service in limited cases. |
| Carrier or third-party reseller | Reseller controls billing and refund rules | Third-party rules and timelines apply; entitlements may be limited by reseller terms. |
Legal rights that matter for Webtoon
Digital content and subscription services are covered by consumer guarantees. If the service fails to deliver essential features promised or is materially different from its description, you may be entitled to remedies such as repair, replacement, or refund under consumer law. This applies to digital goods and subscriptions where a major failure is present.
However, automatic cooling-off rules for digital subscriptions are limited and often depend on contract terms and whether the trader met information duties at sale. Where statute or future regulation provides a renewal cooling-off right, it may allow proportionate refunds in some circumstances. For Webtoon purchases this means legal remedies may be available, but the practical outcome depends on how the purchase was billed and whether the coins or services were used.
Common pitfalls and mistakes to avoid
- 1. Paying with multiple app accounts: purchases tied to a different marketplace account often cannot be seen under the one you expect.
- 2. Spending coins before seeking a refund: used coins commonly make a refund ineligible for that billing period.
- 3. Not saving receipts: absence of proof of purchase undermines disputes and chargeback claims.
- 4. Ignoring billing descriptors: unclear merchant names on statements make it harder to trace which account was billed.
- 5. Assuming deleted store listings cancel active subscriptions: removal from the storefront does not necessarily stop renewals for subscribers who already have an active plan.
Disputes, chargebacks and refunds
If you believe a charge is incorrect or you are owed a refund, gather documentation and review the operator’s stated refund rules. Evidence that coins were unused within a specified period is often decisive for refunds tied to coin top-ups.
Chargebacks can resolve urgent billing errors, but they carry consequences such as temporary service loss or account limitations and may require you to provide records to the card issuer. A measured approach is to present clear proof of the transaction and the precise problem when raising any dispute. This improves the chance of a quick, favourable outcome.
What to expect when your subscription renews or is cancelled
When a recurring plan stops renewing, expected behaviours include: access to previously unlocked content may remain until the end of the paid period; earned or bonus coins already applied to your account generally remain available; and the renewal should cease so future charges stop. Actual outcomes depend on the billing route and plan terms.
Refunds for unused time or unused coin allocations are not guaranteed and often depend on operator policy. Where a refund is possible, many operators calculate it on the basis of unused content or unused coins during the relevant billing period.
What to do after cancelling Webtoon
After a cancellation event, take immediate administrative steps: monitor your next bank or card statement for unexpected renewals, keep all receipts and screenshots, and record coin balances and any in-app changes. This documentation is useful if you later need to request a refund or lodge a dispute.
Consider these practical next steps: verify which billing account shows the last charge, preserve correspondence and timestamps, and note any differences between what was promised and what you experienced. If a material failure occurred, check consumer rights guidance and decide whether to pursue a remedy.
Address
- Address: NAVER WEBTOON Ltd. NAVER Green Factory 6-10F, 6, Buljeong‑ro, Bundang‑gu, Seongnam‑si, Gyeonggi‑do, Republic of Korea